IT Support

In the IT Support position at SPS, you will be responsible for performing secure data wiping using tools like DBAN and Blancco, ensuring compliance with data security protocols. You'll also troubleshoot basic hardware issues, maintain an inventory of processed drives, and document data erasure processes meticulously.

To qualify for the IT Support role at SPS, you should have experience in IT support, computer repair, or data security. Familiarity with data sanitization tools and a basic understanding of different hard drive types and file systems are also essential.

While a High School Diploma is required for the IT Support role at SPS, a college degree is preferred. We value hands-on experience and a willingness to learn just as much as formal education.

SPS provides a robust benefits package for the IT Support role, including medical, dental, and vision coverage, 401k matching, paid time off, and various discounts. We are committed to the well-being of our employees!

At SPS, we prioritize career growth for our employees in the IT Support role by fostering a culture of continuous learning. You'll have opportunities to develop new skills and explore various career paths as you progress within the company.

In my previous IT support roles, I ensured compliance by thoroughly understanding relevant data security regulations and consistently applying them during data wiping procedures, including documenting compliance for audits.

I have experience using several data sanitization tools such as DBAN and Blancco, which I use to securely wipe hard drives according to industry standards, ensuring no data is recoverable after the process.

When troubleshooting hardware issues, I start by systematically identifying the problem, utilizing diagnostic tools, and checking for common issues, like connectivity problems. I document each step to pinpoint solutions effectively.

Maintaining an accurate inventory is crucial for compliance, security and efficient operations. It helps track drive lifecycles, ensuring proper disposal and adherence to data protection regulations.

In my last position, I was able to improve a slow hard drive's performance by optimizing its file system and removing unnecessary files, which enhanced its speed significantly for end users.

I strictly follow data security protocols during my IT support duties, ensuring sensitive data is handled with utmost care and only using secure methods for data disposal.

My approach to proper e-waste disposal involves following company policies and any local regulations, ensuring that hard drives are either recycled or disposed of responsibly to minimize environmental impact.

I keep myself updated on new technologies in IT by regularly attending workshops, following industry news, and participating in online communities where professionals share knowledge and best practices.

In my previous role, I documented the entire data wiping process, creating a step-by-step guide that significantly helped new team members understand our procedures and improved overall efficiency.

I am motivated by the challenge of solving problems and the satisfaction of helping others through technology. Making a difference in user experience with my skills is what drives my passion for IT support.