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Patient Care Tech - PCT - Medical Secretary - CVICU

Job Posting

We are dedicated to providing exceptional care to every patient, every time. 

 

St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades.  

 

Position Summary: 

Performs clerical, reception, and administrative duties in physician practices under the direction of the practice manager, physicians and RN. Responsible for check in and registration, triaging phone calls and electronic messages, insurance verification, and all check out duties for patients. Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke’s mission and values.  

 

Education, Experience, & Licensing Requirements:   

Education: High School Diploma or equivalent  

Experience: Previous experience in a medical office or hospital setting 

To qualify for this position, you must meet at least one of the requirements below: 

  • Current state licensure as a Certified Nursing Assistant (C.N.A.)  

  

  • Current Nursing student with completion of nursing fundamentals course within 90 days of employment 

 

  • Previous documented work experience as a PCT, Nurse Assistant, EMT or Surgical Tech within the last 3 years 

 

  • Successful completion of an Unlicensed Assistive Personnel program within the last 3 years 

 

Benefits for a Better You:  

  • Day one benefits package 
  • Pension Plan & 401K 
  • Competitive compensation 
  • FSA & HSA options 
  • PTO programs available 
  • Education Assistance 

 

 

Why You Belong Here:  

You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke’s family to be a part of making life better for our patients, their families, and one another. 

Average salary estimate

$50000 / YEARLY (est.)
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$40000K
$60000K

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What You Should Know About Patient Care Tech - PCT - Medical Secretary - CVICU, St. Luke's Hospital - MO

At St. Luke’s Hospital, we are looking for compassionate and dedicated individuals to join our team as Patient Care Tech - PCT - Medical Secretary - CVICU in Chesterfield. This role is pivotal in delivering exceptional patient care and ensuring smooth operations within our esteemed CVICU department. As a Patient Care Tech, you will find yourself performing a variety of clerical, reception, and administrative duties that directly support our medical practitioners and enhance patient experiences. Your day-to-day responsibilities will include check-in and registration, handling phone calls and electronic messages, verifying insurance information, and assisting with patient check-out procedures. You will be part of a collaborative team environment, working closely with healthcare professionals to ensure that our values of human dignity, compassion, and excellence are at the core of everything we do. With over a decade of recognition for outstanding patient experience, we pride ourselves on maintaining a culture that values each team member's contributions. To qualify, you should have a high school diploma or equivalent, along with prior experience in a medical office or hospital setting. If you hold current state certification as a C.N.A. or are a nursing student, you may just be the perfect fit! Joining St. Luke’s means being a part of a larger mission focused on our patients, their families, and the community. We believe every role matters and together, we can make a significant impact. If you’re ready to be part of something bigger, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Patient Care Tech - PCT - Medical Secretary - CVICU Role at St. Luke's Hospital - MO
What are the main responsibilities of a Patient Care Tech - PCT - Medical Secretary - CVICU at St. Luke’s Hospital?

As a Patient Care Tech - PCT - Medical Secretary - CVICU at St. Luke’s Hospital, your primary responsibilities involve performing clerical, reception, and administrative tasks in the CVICU. This includes checking in and registering patients, triaging phone calls, managing electronic messages, verifying insurance information, and providing check-out support. You will work closely with physicians and nurses to promote teamwork and ensure a seamless care experience for patients.

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What qualifications do I need to apply for the Patient Care Tech - PCT - Medical Secretary - CVICU position at St. Luke’s Hospital?

To qualify for the Patient Care Tech - PCT - Medical Secretary - CVICU role at St. Luke’s Hospital, applicants should possess a high school diploma or equivalent. Previous experience in a medical office or hospital environment is required. Additionally, you must meet at least one of the following: current state licensure as a Certified Nursing Assistant (C.N.A.), completion of a nursing fundamentals course within the last 90 days, or relevant work experience as a PCT, Nurse Assistant, EMT, or Surgical Tech within the last three years.

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What type of environment can I expect as a Patient Care Tech - PCT - Medical Secretary - CVICU at St. Luke’s Hospital?

At St. Luke’s Hospital, the environment for a Patient Care Tech - PCT - Medical Secretary - CVICU is dynamic, supportive, and team-oriented. You will be part of a compassionate workforce that is committed to providing outstanding patient care. The culture emphasizes teamwork, professional excellence, and respect for both staff and patients, allowing for a fulfilling work experience focused on making life better for everyone involved.

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What benefits does St. Luke’s Hospital offer to Patient Care Tech - PCT - Medical Secretary - CVICU employees?

St. Luke’s Hospital offers an impressive benefits package from day one, including a pension plan and 401(k) options, competitive compensation, flexible spending accounts (FSA) and health savings accounts (HSA), paid time off (PTO) programs, and education assistance. These benefits are designed to support your personal and professional growth while ensuring you're well taken care of as part of our team.

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How does St. Luke’s Hospital promote teamwork for the Patient Care Tech - PCT - Medical Secretary - CVICU team?

St. Luke’s Hospital promotes teamwork among the Patient Care Tech - PCT - Medical Secretary - CVICU team by fostering a culture of collaboration, communication, and mutual respect. Employees are encouraged to engage with each other and healthcare professionals, working together towards shared goals. Regular team meetings and training programs also reinforce the values of teamwork and facilitate a supportive work environment.

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Common Interview Questions for Patient Care Tech - PCT - Medical Secretary - CVICU
Can you describe your experience in a medical office or hospital as a Patient Care Tech?

When answering this question, highlight specific roles and responsibilities you've had in previous medical settings. Emphasize your ability to handle various tasks – from patient registration to assisting medical staff – which showcases your relevant experience and capability to thrive in the Patient Care Tech role at St. Luke's Hospital.

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What measures do you take to ensure patient confidentiality?

Express your understanding of healthcare regulations such as HIPAA and your commitment to protecting patient information. Share examples from your past experiences where you successfully maintained confidentiality and detail practices you adhere to for safeguarding patient data.

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How do you handle stressful situations in a healthcare environment?

Illustrate your approach to managing stress by sharing specific examples where you maintained composure under pressure. Discuss your problem-solving techniques, your ability to prioritize tasks, and how you support fellow team members, demonstrating your readiness for the fast-paced atmosphere at St. Luke’s Hospital.

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What do you believe is the most important quality for a Patient Care Tech?

Discuss qualities such as compassion, attention to detail, and strong communication skills. Explain why these are essential in providing excellent patient care and how they align with St. Luke's mission of valuing human dignity and respect.

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How would you approach a situation involving a difficult patient?

Share your strategies for de-escalating potentially tense situations. Discuss the importance of empathy, listening, and clear communication to address the patient's concerns effectively, ensuring a more positive interaction.

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Can you provide an example of how you worked as part of a team in a previous role?

Think of a situation where teamwork was crucial and highlight your contributions. Discuss how collaboration led to a successful outcome or improved efficiency, reinforcing your ability to work harmoniously with staff in the CVICU at St. Luke’s.

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What steps would you take to verify a patient's insurance information?

Detail the process you would follow, including checking documentation and utilizing electronic systems. Emphasize your attention to detail and the importance of clear communication with patients and insurance representatives to ensure a smooth experience.

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Why do you want to work at St. Luke's Hospital as a Patient Care Tech?

Connect your personal values and career aspirations with the mission of St. Luke's Hospital. Discuss your admiration for their commitment to quality patient care and the supportive work culture, highlighting how they resonate with your professional goals.

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How do you prioritize tasks when multiple responsibilities arise?

Explain your prioritization strategies in a clinical setting. Discuss setting priorities based on urgency, collaborating with team members, and maintaining flexibility to adapt to unexpected situations, demonstrating your capability to manage competing priorities.

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What is your understanding of the role of a Patient Care Tech in enhancing patient experience?

Discuss how Patient Care Techs play a crucial role in patient experience by providing direct assistance, ensuring comfort, and supporting healthcare teams. Emphasize the impact of compassionate care on patient satisfaction and overall well-being, aligning with St. Luke's commitment to outstanding patient experience.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 10, 2025

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