L&D Trainer

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

We have a new opening in our vibrant and friendly L&D team, the role is responsible for the design and delivery of learning and development programs that enhance employee skills and knowledge, ensuring organisational effectiveness and compliance with regulatory requirements.  This will include but is not limited to induction, personal and professional effectiveness and operational skills.

Responsibilities include:

• 
  Deliver induction training to all new employees joining the bank, including role specific training.
• Design, maintain and deliver a range of training courses on various topics, including but not limited to management, personal and professional skills, customer service skills.
• Prepare learning materials that satisfy all learning styles and take into consideration any accessibility or learning needs.
• Work with the existing Learning & Development team to drive a culture of continuous improvement within the bank, looking for and identifying opportunities to improve the effectiveness of our training and encourage our employees to develop.
• Build strong relationships with the People team and the wider organisation, in order to understand and respond to their training needs.
• Work with subject matter experts across the bank to ensure the quality and accuracy of training content.
• Track and record learning records to ensure employees remain compliant and their knowledge is up to date.

Experience of:

• Instructional design: Proficiency in designing and developing engaging and effective training programmes
• Training delivery: Excellent presentation and facilitation skills
• Ability to manage diverse learning groups
• Skills in using various training technology and platforms
• Ability to adapt training delivery to different learning styles
• Regulatory Compliance: Strong understanding of all relevant financial regulation, and the ability to train others on those regulations (preferred but not essential)
• The ability to thrive in a fast paced environment, managing your own time to meet multiple priorities and delivery dates

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentivised refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.