Staff Content Designer - Push & Email

The Staff Content Designer at StubHub is responsible for leading the development of proactive communication throughout our email, push notifications, and in-product messaging. This role involves collaborating with various teams to identify strategic opportunities, crafting engaging copy, and building stronger narratives that resonate with users.

To be a successful candidate for the Staff Content Designer position at StubHub, you should possess over 10 years of experience in content design, UX writing, or content strategy—preferably within a product development setting. Skills in compelling copywriting, storytelling, and an understanding of audience behavior are essential, along with a strong portfolio showcasing your work.

The Staff Content Designer plays a crucial role in enhancing StubHub's consumer experience by ensuring clear, empathetic, and engaging content that guides users through purchasing and selling tickets. By leading the content strategy for various communication channels, you will help create and maintain a cohesive narrative that fosters strong connections with fans.

At StubHub, the work environment is dynamic and collaborative. As a Staff Content Designer, you will engage in a hybrid work model, balancing in-office collaboration with remote work flexibility. We emphasize a team-first mindset and proactive problem-solving, offering ample opportunities for growth and development.

StubHub offers a competitive salary, flexible time off, and a comprehensive benefits package that includes health, vision, and dental insurance, along with 401k options. Our commitment to employee well-being is reflected in a vibrant work culture that encourages personal and professional development through team-building events and continuous learning.

In answering this question, highlight specific projects you’ve led or contributed to, emphasizing your role in developing effective content strategies. Discuss how you’ve tailored your approach based on user needs and business objectives, providing examples of measurable outcomes from your efforts.

Share your strategies for time management and prioritization, including tools or methods you use to keep track of tasks. Discuss a specific instance where you effectively balanced multiple projects or deadlines, detailing your approach and the successful results that followed.

Explain how you use audience insights and market research to create compelling content. Provide examples of how you've adjusted your writing style, tone, or messaging to better connect with users based on feedback or testing.

Describe the campaign's goals, your role in its execution, and the outcomes. Be specific about the content you created, the audience's response, and how you measured success through metrics or user feedback.

Discuss your methods for keeping abreast of industry developments, including attending conferences, participating in webinars, or following relevant blogs and influencers. Highlight how you apply these insights to your work at StubHub.

Detail your collaborative approach, including how you facilitate communication and feedback loops. Provide an example of a successful cross-functional project to illustrate your ability to work in a team setting.

Share a specific challenge you encountered and outline the steps you took to address it. Emphasize your problem-solving skills, adaptability, and any results that demonstrate the success of your approach.

Explain the metrics and tools you use to evaluate content success, such as engagement rates, conversion metrics, or user surveys. Discuss how these insights inform your future content strategies.

Discuss your perspective on the integration of AI in content design. Mention any experiences you have had using AI tools to enhance your workflow or improve content quality, while also addressing any limitations you've encountered.

Articulate your passion for live events and your belief in StubHub's mission to provide exceptional experiences. Share how your goals align with the company’s values and how you hope to contribute to its continued success.