VP of Customer Solutions
About Us
At Sully.ai, we're not just building AI – we're redefining the future of how healthcare is delivered. Our end to end solutions empower healthcare providers by automating doctors’ administrative tasks, reducing misdiagnosis, and enhancing efficiency.
What You'll Do
We're seeking a dynamic and innovative leader to build our Customer Success function. As our customer success leader you'll have the opportunity to build our support system from the ground up, encompassing the implementation of ticketing system and processes, SLAs, escalation pathways, playbooks, and team management. We're seeking a visionary who can create robust support processes for our AI healthcare product and drive customer support operations globally as we scale.
*this role can be based anywhere in the US with quarterly travel to our Mountain View office.
What You'll Do
As the Head of Customer Solutions (Success), you will be the linchpin between our technical product and our valued customers. Your mission is to architect and scale a customer success engine that not only drives product adoption but also ensures our customers achieve measurable value from our AI healthcare solutions. You'll blend strategic relationship management with technical acumen to create an outstanding customer journey. This role is remote (with quarterly travel to our Mountain View office).
Customer Onboarding & Engagement: Develop and execute an onboarding framework that accelerates time-to-value and drives long-term customer success.
Technical Partnership: Collaborate closely with Engineering, Growth, and Product teams to incorporate customer feedback into product enhancements and resolve technical challenges swiftly.
Process & Metrics Development: Design and implement best-in-class customer success processes—establishing KPIs such as customer health scores, renewal rates, and expansion metrics.
Team Leadership: Build, mentor, and lead a high-performing customer success team, fostering a culture of continuous improvement and technical excellence.
Strategic Account Management: Establish strong relationships with key customers, understand their workflows and best practices, and act as a trusted advisor to ensure their ongoing success.
Incident & Escalation Management: Develop robust escalation pathways and incident management protocols that balance technical troubleshooting with proactive customer communication.
What You'll Bring
Proven Startup & Technical Experience: 5+ years building customer success functions in SaaS/AI environments, with hands-on experience in technical post-sales support.
Entrepreneurial Mindset: Experience as a founder/co-founder or in a high-growth startup environment, with a passion for solving complex scalability challenges.
Engineering Acumen: Deep proficiency in engineering solutions for customer problems, with a track record of collaborating with technical teams to drive product improvements.
Customer-Centric Approach: A data-driven mindset with a focus on customer engagement, measurable success metrics, and continuous process optimization.
Flexibility: Availability within 6am to 6pm PT to ensure seamless communication with our global team and customer base.
Why Join Sully.ai?
🔥 Shape the Future of Healthcare: Build category-defining partnerships that enable doctors to focus on saving lives.
📈 Early-Stage Impact: Join early and play a critical role in shaping our partnership roadmap and overall company growth.
🌎 Remote-First Culture: Work with a talented, mission-driven team in a flexible, remote environment.
💰 Competitive Compensation: Enjoy a competitive salary, equity, and the opportunity to make a real difference.
🏆 Solve Scalability Challenges: Tackle complex challenges in a rapidly growing company, driving impactful change in healthcare.
Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
At Sully.ai, we're on a mission to redefine healthcare delivery through innovative AI solutions. As the VP of Customer Solutions, you’ll play a pivotal role in shaping our Customer Success function from the ground up. Imagine leading efforts to create robust support processes and a ticketing system that elevates our client experience! You'll be at the forefront of customer engagement, ensuring our healthcare providers not only adopt our AI solutions but extract measurable value from them. This remote position allows you the flexibility to work from anywhere in the US, but with quarterly travels to our Mountain View office, you'll stay connected with the team. Your responsibilities will include developing frameworks for customer onboarding, collaborating with engineering and product teams to integrate vital customer feedback, and overseeing the establishment of vital key performance indicators. We’re looking for someone with a successful track record in SaaS or AI environments who possesses both technical acumen and an entrepreneurial mindset. If you’re ready to step into a role that combines visionary leadership with hands-on problem solving in a dynamic startup, we invite you to join our mission at Sully.ai where your efforts will directly impact the future of healthcare delivery.
Sully.ai is on a mission to redefine healthcare delivery, inviting a visionary VP of Product to lead their innovative product strategy.
Join Sully.ai as a Member of the Technical Staff to bridge the gap between customers and innovative AI healthcare solutions.
Join a leading medical facility as a Facility Admissions Coordinator, delivering excellent patient care and support in the heart of Maryland.
Become a key player in the Domino's team, delivering exceptional service and opportunities for growth in a dynamic work environment.
Join Allied Universal® as a Security Operations Center Dispatcher and contribute to a dynamic team in delivering critical security operations.
Join Domino's as a Customer Service Rep, a perfect spot for those looking for flexible hours while serving up smiles.
Corewell Health is looking for a dedicated part-time Registrar to join their team, responsible for optimizing patient registration and ensuring high-quality service.
Maverick Gaming™ seeks a detail-oriented Housekeeping Manager to maintain cleanliness and safety across its casino and hotel operations.
The Health Management Coordinator will play a crucial role in supporting the Uro/Gyn department at Allegheny Health Network by managing both administrative and clinical tasks.
Become a key player at Huntington as a Customer Experience Banker, focusing on building customer relationships and providing exceptional service in Dearborn.
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
