Sales Representative

As a Sales Representative at Surface Experts in Charlotte, your responsibilities will revolve around building relationships with customers in property management and facilities maintenance. You'll meet with 10-15 contacts daily, conducting on-site visits, phone calls, and email follow-ups. You'll need to educate clients on our unique surface repair capabilities, validate customer satisfaction, and brainstorm new customer opportunities while following our structured sales process.

To be considered for the Sales Representative position at Surface Experts, you should be a goal-oriented, self-starter with a vibrant personality. A clean driving record and a valid driver's license to operate a passenger car are essential. It's important to enjoy working with people and be ready to thrive in a metrics-driven sales environment. Experience in sales or customer service can be beneficial.

Surface Experts offers a competitive compensation structure that includes a base salary along with unlimited commission potential. This means you can start earning commissions from your very first day, providing significant financial incentive as you build relationships and close sales.

At Surface Experts, we prioritize your development as a new Sales Representative. Our onboarding includes extensive new hire training where you’ll learn our proprietary sales techniques. Additionally, mentorship opportunities are available to ensure continuous improvement in your sales skills and career growth.

Surface Experts values a healthy work-life balance for its Sales Representatives. There are no mandatory overtime hours, and you won't have to work nights or weekends. Flexible scheduling allows you to accommodate midweek appointments, helping you maintain an optimal personal and professional balance.

In answering this question, focus on emphasizing the importance of trust and communication. Explain that you would begin by understanding their needs through active listening and asking insightful questions. Building rapport takes time, so sharing anecdotes about how you've previously developed relationships in past roles can significantly help illustrate your point.

Here, emphasize your goal-oriented nature. You might discuss setting specific, measurable goals, organizing your time effectively, and maintaining a consistent follow-up schedule. Additionally, sharing a particular strategy that worked well for you in a previous sales role can provide a tangible example of your success.

In this response, it's critical to highlight your problem-solving skills. Discuss the steps you took to listen to the client’s concerns, how you addressed those issues, and what you did to ensure their satisfaction moving forward. End with the positive outcome of your actions to show your effectiveness in customer relations.

Time management is crucial in sales roles. Discuss how you prioritize your tasks based on deadlines and importance, use calendars or CRMs to schedule appointments, and maintain a daily log of activities. Providing an example of a week when you successfully managed multiple client interactions can also illustrate your organizational abilities.

To answer this question, focus on environmental benefits, cost efficiency, and customer satisfaction. Discuss how surface repair minimizes waste, saves money for clients, and offers quick turnaround times. Relating this to Surface Experts’ mission can demonstrate your alignment with company values.

Highlight qualities such as perseverance, empathy, and communication skills. Provide examples or situations where you had to exhibit these traits to overcome challenges in sales. This can help demonstrate how you align with the company's expectations for maintaining high customer satisfaction.

In your response, stress the importance of ongoing learning. You can talk about subscribing to industry newsletters, attending workshops, and participating in training. Mention your commitment to staying informed about trends in the surface repair industry, particularly with how Surface Experts provides unique services.

Discuss your approach to client service feedback. Explain that you would listen to the client's concerns, acknowledge their feelings, and work collaboratively to find a solution. Showcase the importance of follow-up to monitor progress and ensure client satisfaction, reflecting the values of Surface Experts.

In answering this, include personal drivers such as goals, financial incentives, or the thrill of closing deals. You may also talk about your passion for helping clients solve problems, which aligns closely with Surface Experts' mission, enhancing your fit for the Sales Representative role.

Your answer should reflect knowledge of Surface Experts' unique services, their focus on sustainability, and customer satisfaction. Discuss the combination of skilled teams with innovative technology and the company's commitment to providing high-quality service that differentiates them from competitors.