Senior Product Manager

Company Description

Swiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 180 transit agencies in 11 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.

Even though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.

Product at Swiftly

The Product team at Swiftly cherishes the delicate balance between delivering customer value, growing a sustainable business, and working within technical constraints. We listen carefully and empathize with customers and end users to understand their pain points and craft smart and lovely solutions that scale. We help everyone at the company understand why features and products are important, so that our designers and developers are equipped to solve root problems, our customer success team can help our customers thrive, and our growth teams can connect our work to a compelling narrative grounded in the user's needs and customer impact. We believe in giving product teams hard problems to solve and empowering the team to solve them in creative ways.

While our customers are transit agencies, we never lose sight of the fact that our users and those they serve — transit riders — are human. We are meticulous about every transition and user flow to ensure that our products are intuitive, valuable, and engaging.

About the Role

Swiftly is looking for a Senior Product Manager experienced with native mobile and web products, to bring lovable and real-world-impacting products to transportation agencies and transit riders. You will join a cross-functional product team focused on bringing bus operators, train engineers, and ferry captains modern technology that helps them deliver better service to the public.

• Synthesize quantitative and qualitative data to identify and prioritize among product opportunities.
• Conduct user and market research to explore and elucidate the problem space.
• Collaborate on ideation and prototyping to explore the solution space and converge on the most promising solutions.
• Identify feasibility, usability, value, and business viability risks and proactively mitigate them, with particular focus on value and viability.
• Champion iteration, agility, and rapid course-correction in response to data.
• Devise smart success metrics and habitually measure success with honesty and curiosity.
• Ensure the team always has a refined backlog that's clear, actionable, and aligned with user needs and business goals.
• Lead or participate heavily in all team ceremonies.
• Partner with marketing to figure out the best way to bring products to market.
• Form a strong two-way collaboration with customer-facing teams, empowering them with product knowledge and context so they can win business and make customers succeed, and incorporating the insights they gain through daily customer interactions to strengthen our product plans.
• At the end of the day: ship useful, engaging, beautiful products to our customers and make those products succeed.

• You are a seasoned software Product Manager with 5+ years in product management.
• B2B experience required, consumer experience a plus.
• You have substantial experience working on mobile apps, especially on Android, as well as web-based products.
• You have taken products from conception through launch and optimization, and are comfortable with all phases of the product lifecycle.
• You have extensive experience collaborating with designers and engineers in an iterative, continuous-discovery and continuous-delivery environment.
• You have extensive experience collaborating with diverse groups of customers and customer-facing teams to go beyond feature requests and deeply understand needs and constraints.
• You’ve been accountable for the customer and business outcomes of your products. You measure success, learn from your failure, and have the data to prove it.
• You’re based in the US or Canada and are excited for some travel, because visiting these customers is the best way to learn about their needs. Plan for a 2-day trip every month or two in addition to the company-related travel mentioned below.
• You have experience developing an enterprise solution that includes devices, mounts, accessories, mobile device management, etc, and you care just as much about this part of the customer experience as for the software.
• You have experience partnering with engineering to set up a QA and acceptance testing practice adapted to the unique challenges of mobile apps. You’re excited to hit the road with our app in hand in order to get a realistic end-user experience.
• You delight users to solve customer problems to grow the business, and you bring others along that journey through vision, evidence, and persuasive communication.
• You care a lot about making public transit better, in the US and around the world.

**FOR U.S. CANDIDATES ONLY:**

In accordance with pay transparency laws: the approximate salary range for this role is $119,000 to $175,000 (base salary + any variable comp). This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidate’s relevant work experiences/skills, and geographic location within the United States. Note: salary ranges for non-U.S. candidates may be higher or lower than the U.S. numbers above, depending on location. Salary is one component of Swiftly’s total compensation package, which also includes stock options, competitive benefits, 401(k) matching, a fantastic team and culture, opportunity to have a huge impact, emphasis on professional growth and holistic wellness, and other perks.

Beyond the Skills:

We are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:

• Team. Together, we are more effective and better supported

• Impact. Drive impact for our customers, our company, and all of our teams

• Diversity. See differing perspectives as ways to address our weaknesses and find new strengths

• Communication. Assume others internally and externally have good intentions

• Feedback. We share feedback because we want each other to grow professionally and personally

• Growth. Foster personal, professional, and company growth

Benefits:

• Competitive salary

• Stock options for every employee

• Medical, Dental and Vision

• 401k with Employer Match

• Flexible Spending Account (FSA)

• Home office setup reimbursement

• Monthly cell/internet reimbursement

• Monthly "Be Well" stipend

• Flexible PTO with a required minimum

• Flexible work environment

• 16-17 paid holidays - including 4 holidays in months without US national holidays in 2024

• 8 fully paid weeks of leave for child birth/adoption

Travel note: Swiftly employees can generally expect to travel 1–2 times a year for in-person company or team offsites. As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams! Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions. Customer-facing team members and other specific roles may be expected to travel more frequently.

We are a truly mission-driven culture that is set to change the world of transit

We are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.

Because we work with public agencies, we participate in E-Verify.