Customer Success Manager - International
Sword Health is on a mission to free two billion people from pain.
With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using AI Care to change lives, and save millions for our 25,000+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.
Recognized as a Forbes Best Startup Employer in 2025, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our global impact.
Joining Sword means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.
This is an opportunity for you to make a significant difference on a massive scale as you work alongside 900+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by AI, enhanced by people — accessible to all.
As a Customer Success Manager of International, you will be the main point of contact for our customers , ensuring they are having a great experience with our solutions. You will monitor the service performance, propose strategies to improve engagement, aim for the best member experience as well as report all the data to customers, including ROI.
- Manage the end-to-end client lifecycle for a growing list of customers from Insurers, NHS and Enterprise — drive onboarding, members engagement, and the demonstration of value;
- Model an efficient operational process that can support and scale a large number of small customers at once;
- Build trusted & strategic relationships with our customers — understand their needs / objectives and drive Sword’s clinical and economic outcomes to exceed them;
- Define and implement strong processes to encourage efficiency and best-in-class practices;
- Monitor performance and deliver quantifiable & qualitative insights to customers — prove Sword’s impact via reporting, regular meetings, and quarterly business reviews;
- Develop client account plans at a client level and sub-department level — estimate total opportunity, define key goals/milestones, and recommend investments needed to succeed;
- Advocate for the needs of our customers and team members internally.
- Passionate about bringing world-class healthcare to those who need it;
- 3+ years of experience in customer success / account management roles;
- Experience building relationships with team members, customer stakeholders, c-level executives, and third-party organizations;
- Ability to create, implement and train around efficient processes and procedures;
- Strong growth mindset and ability to influence via analytical and story-telling skills;
- Strong project management skills, ability to manage multiple customers, manage people and projects simultaneously, keeping stakeholders aligned on key deliverables and timing;
- No ego, highly collaborative, goal-oriented and confident;
- Comfortable working in ambiguity and generally being adaptable.
- 3+ years in the Digital Health with implementation experience.
- A stimulating, fast-paced environment with lots of room for creativity;
- A bright future at a promising high-tech startup company;
- Career development and growth, with a competitive salary;
- The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
- A stimulating environment with room for creativity;
- A flexible environment where you can control your hours (remotely) with unlimited vacation;
- Access to our health and well-being program (digital therapist sessions);
- Remote or Hybrid work policy.
Portugal - Sword Benefits & Perks:
• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Unlimited vacation
• Snacks and beverages
• English class
• Unlimited access to our Learning Platform
Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.
Sword Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
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Join Sword Health as a Customer Success Manager - International and become a pivotal part of our mission to free two billion people from pain! We're at the forefront of the healthcare revolution, utilizing AI Care to not only improve lives but also save millions for our extensive clients worldwide. In this dynamic role, you'll ensure our customers have an outstanding experience with our innovative solutions, acting as their go-to contact throughout their journey with us. Your days will be filled with monitoring service performance and continually proposing strategies to enhance member engagement, all while providing meaningful insights through regular reports and meetings. You’ll be managing the complete client lifecycle, from onboarding to ongoing value demonstrations, and fostering strategic relationships with our customer stakeholders. Your expertise will help define best-in-class practices that resonate with our ethos of 'doing it for the patients.' If you have a passion for digital health and are eager to make a tangible difference in the world, we invite you to help us drive a new standard of care that is accessible to all. With a supportive team of over 900 passionate individuals and an environment that values creativity and collaboration, you’ll thrive as you help forge a pain-free future at Sword Health.
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Sword Health is a healthcare company that aims to free 2 billion people from pain by creating the first and only end-to-end global platform to prevent, manage, and treat pain while saving clients millions in healthcare costs.
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