Voice Engineer

As a Voice Engineer at Symbio, your main responsibilities include operating and delivering all voice network services, ensuring high functionality and quality. You'll design and maintain systems for reliability, manage upgrades with minimal business impact, and play a critical role in developing voice network assets. Additionally, you will address escalated technical issues while contributing to a culture of knowledge sharing within the team.

To succeed as a Voice Engineer at Symbio, candidates should possess a solid understanding of VoIP technologies, including SBCs, protocols, and codecs, backed by a minimum of five years of technical experience in the telecommunications sector. Strong scripting skills in languages like Python or Shell, plus a sound understanding of networking architecture and internet protocols, are also pivotal for this role.

The work culture at Symbio is flexible, allowing Voice Engineers to customize their working environment—whether remote, office-based, or a mix of both. We promote a commitment to personal and professional growth, offering various learning and development opportunities. Our supportive workplace environment is underscored by a focus on employee wellbeing and a collaborative team spirit.

Yes, the Voice Engineer role at Symbio requires after-hours support on a rotating roster. As we cater to a high-end customer base, readiness to assist with escalations during these after-hours is crucial for maintaining service excellence.

Symbio encourages every Voice Engineer to design a unique and customized learning journey tailored to their career goals. By providing access to a range of professional development opportunities, we ensure you are equipped with the skills needed to advance your career in the communication technology field.

When responding to this question, detail your hands-on experience with VoIP technologies, particularly any projects you've worked on involving SBCs, protocols, or codecs. Highlight any specific challenges faced and how you overcame them, showcasing your problem-solving skills.

Articulate the issue clearly and outline the steps you took to resolve it. Emphasize your logical approach and the skills you utilized, such as troubleshooting or teamwork, to convey your ability to handle complex situations effectively.

Talk about the systems and strategies you've employed to maintain high availability in voice networks, including monitoring tools, continuous improvement, and proactive management. This showcases your technical expertise and understanding of network reliability.

Provide examples of scripting projects you've undertaken, mentioning the languages you've used, such as Python or Shell. Discuss how automation has improved processes or efficiencies in your previous positions to highlight your technical abilities.

Focus on a specific upgrade project, detailing the challenges such as downtime or resource constraints. Explain your planning process and how you communicated with stakeholders to minimize business impact, showcasing your project management skills.

Share the resources you utilize to stay informed, like industry journals, webinars, or networking events. Highlighting your proactive approach to learning demonstrates your commitment to professional growth in the ever-evolving tech landscape.

Emphasize the importance of clear communication in your role, particularly when collaborating with team members and stakeholders. Share examples where good interpersonal skills facilitated problem-solving or enhanced team dynamics in your previous roles.

Discuss your problem-solving approach, including gathering information, troubleshooting, and ensuring timely communication with the customer. Emphasize your commitment to resolving customer issues while maintaining service quality.

Talk about metrics such as call drop rates, latency, and overall uptime. Discuss how you utilize these metrics for continuous improvement and enhancing user experience, showcasing your analytical skills.

Articulate your interest in Symbio's mission and how your skills align with their needs. Discuss your enthusiasm for working in a flexible environment that fosters growth and innovation, showing your alignment with the company culture.