Remote - LTC Pharmacy Order Entry

A Remote LTC Pharmacy Order Entry Technician at Symbria Rx Services is primarily responsible for the accurate computer data entry of prescription orders and medical records. Key tasks include processing new and refill prescriptions, contacting physicians for refill authorization, verifying orders with clients, and maintaining detailed documentation of communications and follow-ups in the system. This role plays an essential part in ensuring the smooth operation of pharmacy services for senior patients.

To qualify for the Remote LTC Pharmacy Order Entry position at Symbria Rx Services, candidates must possess a high school diploma or GED and hold a Pharmacy Technician license with certification (CPhT) according to state requirements. Experience in long-term care pharmacy and familiarity with Frameworks and Docutrack systems is preferred. Additionally, candidates should have a strong knowledge of brand/generic drugs and medical terminology, along with at least one year of pharmacy data entry experience.

The work schedule for the Remote LTC Pharmacy Order Entry role at Symbria Rx Services typically runs from 2:30 PM to 11:00 PM, Monday through Friday, including alternating weekends. Flexibility is key, as you may be required to adapt your hours based on operational needs or patient demands, including nights, weekends, and holidays.

Symbria Rx Services boasts a collaborative and employee-centered culture as a 100% employee-owned company. This unique structure promotes a sense of ownership among staff, allowing everyone to contribute to patient-centered care while sharing in the company's success. With a focus on support and professional development, the culture at Symbria encourages team members to thrive in their roles and stay committed to enhancing the health and wellness of seniors.

The benefits of working as a Remote LTC Pharmacy Order Entry Technician at Symbria Rx Services include competitive medical, dental, and vision insurance, short and long-term disability coverage, flexible spending accounts, and paid time off. Additionally, the company provides tuition reimbursement and access to employee assistance programs, ensuring that team members not only have job satisfaction but also support their personal and professional growth.

To ensure accuracy in data entry when processing prescriptions, I implement a systematic approach. I double-check each entry for correctness, verify the details against the patient's records, and use validation tools if available. I also maintain a distraction-free workspace to enhance focus and minimize errors.

In a prior position, I received a call from a client upset about a medication delay. I listened actively, empathized with their concerns, and assured them that I would investigate the issue. After researching the matter, I provided them with an update and a resolution, which helped rebuild their trust. Handling customer concerns with care solidifies positive client relationships.

I have extensive experience in long-term care pharmacy, where I was responsible for managing prescriptions, verifying eligibility, and maintaining compliance with regulatory standards. My familiarity with the unique needs of geriatric patients has given me insight into the importance of precision in medication management and patient communication.

In a fast-paced environment, I prioritize tasks based on urgency and importance. I assess the workload and tackle high-priority items first while also communicating with my team about deadlines. Staying organized using task lists or digital tools allows me to manage competing demands efficiently.

I have experience with various pharmacy order entry systems, including Frameworks and Docutrack. Proficiency in these systems allows me to process prescriptions accurately while maintaining compliance with company protocols. I'm also eager to learn new technologies to enhance efficiency in my work.

I admire Symbria Rx Services' commitment to employee ownership and patient-centered care. The organization's focus on improving the health and wellness of seniors aligns with my personal values and professional goals. I want to contribute to a company that prioritizes both employee engagement and quality healthcare.

If I make a mistake in data entry, I immediately address it by notifying my supervisor and correcting the error as soon as possible. I also analyze how the mistake happened to prevent similar issues in the future and us it as a learning experience to improve my attention to detail.

To maintain high productivity, I set clear daily goals and monitor my progress throughout the day. I also utilize time management techniques, like the Pomodoro Technique, to stay focused and take regular breaks to prevent burnout. Streamlining tasks with checklists enhances my efficiency.

Effective verification of prescription orders involves cross-referencing the order with the client’s medical records, checking for allergies or contraindications, and ensuring all necessary authorizations are in place. Communicating with the prescribing physician when necessary ensures clarity and accuracy for patient safety.

The most critical quality for a Remote LTC Pharmacy Order Entry Technician is attention to detail. Inaccuracies can have serious consequences in medication management. Therefore, being diligent in entering information, reviewing details, and following up on any discrepancies is essential for delivering safe and effective patient care.