Systems Engineer

Snapshot

Synchronoss Technologies (Nasdaq: SNCR), a global leader in personal Cloud solutions, empowers service providers to establish secure and meaningful connections with their subscribers. Our SaaS Cloud platform simplifies onboarding processes and fosters subscriber engagement, resulting in enhanced revenue streams, reduced expenses, and faster time-to-market. Millions of subscribers trust Synchronoss to safeguard their most cherished memories and important digital content.

We are seeking a Systems Engineer to manage and support our Active Directory infrastructure, ensuring a scalable, secure, and efficient IT environment. This role involves administering corporate IT applications, implementing enterprise-wide solutions, and providing end-user support. The ideal candidate will have experience with Active Directory, Office 365, SCCM, and IT security compliance standards while demonstrating strong problem-solving and collaboration skills.

How you will help:

Active Directory & Office 365 Administration:

• Administer and maintain Microsoft Active Directory infrastructure, including domain controllers (DCs), DNS, DHCP, and Group Policy Management.
• Manage Office 365 services, including Exchange (on-prem/hybrid), SharePoint, OneDrive, Teams, and security policies.
• Ensure optimal performance and security of Active Directory and Office 365 environments.

Infrastructure & System Management:

• Configure, deploy, and maintain Windows servers (2019, 2022) in both physical and virtual (VMware ESX) environments.
• Implement and maintain System Center Configuration Manager (SCCM), including deployment, updates, and infrastructure maintenance.
• Oversee network printing, directory structures, permissions, and file services.
• Support Windows Intune (MDM) and mobile device management.

Security & Compliance:

• Administer security policies, including system hardening, Group Policy creation/testing, and compliance with SOX, SAS70, PCI, and ITIL.
• Assign, document, and maintain user logins, certificates, passwords, and access profiles.
• Identify and mitigate security risks, ensuring compliance with corporate security guidelines.
• Test and implement disaster recovery plans and participate in incident response.
• Review, document, and test server and workstation security policies based on best practices.

End-User & IT Support:

• Provide technical support for Synchronoss employees and consultants.
• Respond to service requests from internal ticketing systems.
• Offer world-class customer service, troubleshooting user access, application issues, and network resources.
• Coordinate third-party maintenance for hardware and software support.

Project Management & Collaboration:

• Lead IT technical initiatives, ensuring alignment with business goals.
• Coordinate work priorities and manage projects effectively.
• Document system configurations, policies, and procedures.
• Participate in cross-functional troubleshooting and collaboration with storage, networking, and messaging teams.

Mentorship & Knowledge Sharing:

• Provide mentorship and training to junior IT staff.
• Develop and share process documentation, best practices, and training materials.
• Research and evaluate new technologies to improve infrastructure security and efficiency.

Who we have in mind:

• 3+ years of experience in Active Directory administration and enterprise IT support.
• Strong expertise in Active Directory, DNS, DHCP, and Group Policy Management.
• Hands-on experience managing Office 365, including Exchange, SharePoint, and OneDrive.
• Proficiency in PowerShell scripting for automation and administration.
• Experience with SSO technologies (e.g., SAML, WS-Federation).
• Hands-on experience in SCCM for system management and deployment.
• Experience with Active Directory hybrid environments.
• Experience with Microsoft Intune for Windows Autopilot and mobile device management.
• Familiarity with server hardware, Windows Server (2019, 2022), and TCP/IP networking.
• Understanding of security compliance frameworks (SOX, PCI, ITIL).
• Strong analytical, troubleshooting, and communication skills.

It would be great if you had:

• Mentorship experience and ability to train other team members.
• Experience writing process documentation and defining IT best practices.
• Familiarity with emerging IT technologies and infrastructure improvements.
• Certification in Microsoft technologies (MCSA, MCSE, or equivalent).
• Experience in business analysis and IT project delivery.
• Strong collaboration skills, with the ability to work across teams and business units.

What we offer:

• Competitive Salary + Bonus
• Flex Time PTO
• Healthcare
• 401K
• Vision
• Dental

Synchronoss is proud to be an Equal Opportunity Employer. As a global company, we value and celebrate diversity and are committed to a workplace free from discrimination and harassment. We take pride in fostering an inclusive environment based on mutual respect and merit. We are at our best when our workforce is dynamic in thought, experience, skill set, race, age, gender, sexual orientation, sexual expression, national origin and beyond.