Technician, Field Service - Regional (Greater Knoxville, TN)

Overview

Find a Better Way...

...to use your skills and experience.

This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.

...to improve the lives of others.

Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.

...to build a promising future. 

Responsibilities

We currently have a great opportunity for a Regional Field Service Technician. We currently have a great opportunity for a Field Service Technician. The Field Service Technician (FST) is responsible for developing the knowledge and expertise needed to move into a Service Engineer (SE) position and service the Sysmex product lines. The FST will undergo extensive training to prepare for future SE positions as they become available.  During the training period, the FST will travel frequently throughout the U.S., when not attending formal training classes for the purposes of mentoring and job shadowing.  Upon completion of the training program, the FST will be utilized to supplement existing territories, support emerging territories and other field needs until they assume a permanent assignment in a U.S. service district. This includes the opportunity for relocation. The FST is expected to move into an open SE position in a service district as they become available.

Essential Duties and Responsibilities:

Percentage of Travel: Up to 50% within the United States during training

Physical Risk: Regular exposure to risk that may require alertness, but with minimal precautions.

Physical Demands: Moderate physical activity. Routine handling of objects 21 to 50 pounds; continuous (at least 80% of time) walking or inspections, keyboard or CRT work. May require periods of moderate discomfort due to noise, dust, lighting and/or other conditions.

For more information on our Field Service Technician Program, please visit https://www.sysmexfieldservicetechnician.com/

Qualifications

• Associates degree or or 0-3 years required experience in Biomedical Engineering, Electronics, Clinical Laboratory Science which may include experience in the Armed Forces. Bachelor’s degree preferred.
• Electronics and/or laboratory science.
• Completion of Sysmex-certified instrument training.
• A valid driver’s license or ability to obtain one, within 90 days.
• Must be willing to relocate to any of our service districts throughout the U.S.
• General computer knowledge in a Windows environment is required.  Basic knowledge of LIS systems and interfacing principles desirable.
• Demonstrated ability to explain in simple and understandable terms complex technical information associated with Sysmex instrument systems.
• Outstanding listening skills, patience and understanding.
• Demonstrated presentation and influence skills.
• Team orientation; demonstrated facilitation skills.
• Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Ability to maintain a high energy level and positive attitude.
• Excellent command of English, both verbal and written; second language desirable (Spanish, French or Portuguese).

This job requires satisfaction of the credentialing requirements of Sysmex’s customers, including hospitals and other healthcare facilities, which generally includes proof of current vaccinations for measles, mumps, rubella, varicella (chicken pox), and COVID-19. 

The hourly pay range for this role is $20.19 to $31.73, along with an overtime pay. Within this range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The total compensation package for this position also includes a choice of health care plan(medical, vision, and dental insurance), an annual incentive bonus, paid time off, parental leave, bereavement leave and a 401(K) for all eligible employees.

Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex, sexual orientation, gender identity or expression, color, religion, national origin, genetics, disability status, protected veteran status or any other characteristic protected by law. We maintain a drug-free workplace and perform pre-employment substance abuse testing.