Compliance & Risk Specialist - job 1 of 2

As a Compliance & Risk Specialist at Taskrabbit, your responsibilities will include drafting and operationalizing policies, conducting risk assessments, and collaborating with cross-functional teams to enhance compliance and risk strategies. You'll focus on identifying elements that build user trust and maintaining a searchable repository of all policies. Your role will also involve supporting the compliance roadmap and ensuring that our governance, risk, and compliance platform is regularly updated.

To qualify for the Compliance & Risk Specialist position at Taskrabbit, candidates should have a minimum of 2 years of experience in Compliance, Risk Operations, or Trust and Safety. Exceptional writing and editing skills along with critical thinking and analytical capabilities are essential. Familiarity with tools like Confluence, G-Suite, and GRC Platforms such as Drata will give you an edge. A collaborative spirit and passion for delivering exceptional customer experiences are vital to succeeding in this role.

Taskrabbit is committed to fostering a diverse and inclusive workplace, where all voices are valued. Women lead half of our teams, and our workforce reflects the diverse communities we serve. We actively engage in initiatives aimed at enhancing equity and representation, and we ensure our hiring and organizational practices promote an inclusive culture.

At Taskrabbit, the Compliance & Risk Specialist role offers a pathway for growth within our Compliance and Risk team. As you develop your skills and contribute to projects, opportunities for advancement to senior compliance roles or related fields within the organization may arise. Regular mentoring, training programs, and a culture that encourages employee development are key components of our commitment to your career progression.

The Compliance & Risk Specialist at Taskrabbit will focus on drafting both internal and external policies, particularly those aimed at compliance and risk management. This includes policies that enhance user trust, mitigate operational risks, and ensure adherence to regulatory standards within the marketplace. Your insights and writing will play a crucial role in shaping the framework that guides our operations.

When drafting compliance and risk policies, I focus on thorough research and data-driven insights to ensure relevance and effectiveness. I begin by understanding regulatory requirements and the specific needs of our stakeholders. Then, I collaborate with cross-functional teams to draft policies that not only meet legal standards but also enhance the user experience and operational efficiency.

In my previous role, I noticed a potential risk in our vendor selection process that could lead to compliance issues. I conducted a risk assessment, identified key factors, and proposed a more rigorous vetting process for vendors. By implementing a structured review committee, we successfully mitigated the risk and ensured compliance without sacrificing operational efficiency.

I utilize clear communication and collaborative tools to ensure compliance across different teams. Regular training sessions and workshops help raise awareness of compliance requirements, while I also distribute guidelines and support materials to facilitate understanding. Additionally, I maintain an open-door policy for questions and concerns, promoting a culture of compliance.

In a fast-paced environment, I prioritize tasks by assessing urgency and impact. I use tools like task management software to organize my workload and deadlines. Communication with team members is crucial, as it allows me to understand shifting priorities and react proactively. I focus on high-impact tasks first while remaining flexible to adjust to new developments.

My experience with Governance, Risk, and Compliance (GRC) platforms includes using Drata for policy management and compliance tracking. I have successfully integrated these tools into our compliance processes, ensuring that policies are regularly reviewed and updated in line with regulatory changes. This experience has enhanced our organization's ability to maintain compliance efficiently.

I ensure effective communication with stakeholders by setting clear expectations and being transparent about processes and timelines. Regular updates and check-ins help keep everyone informed and engaged. I also value feedback from stakeholders and use it to make improvements in our compliance initiatives.

In a previous role, we experienced a compliance challenge regarding new data privacy regulations. I took the initiative to lead a team that conducted a compliance audit, identifying gaps in our existing policies. By collaborating with legal experts, we drafted new guidelines that aligned with the regulations and provided training to staff, successfully resolving the challenge and ensuring compliance.

The most important aspect of conducting risk assessments is a comprehensive understanding of potential threats and vulnerabilities. I prioritize gathering data from various sources, conducting stakeholder interviews, and employing analytical tools to assess risks accurately. It’s crucial to then communicate findings clearly to stakeholders and develop actionable plans to mitigate identified risks.

If I notice that a policy is not being followed, I first investigate the reasons behind the non-compliance by gathering insights from the affected teams. I would address any misunderstandings and communicate the importance of adherence. If necessary, we would revise the policy for clarity and provide additional training to ensure that all stakeholders are on the same page.

I want to work for Taskrabbit as a Compliance & Risk Specialist because I believe deeply in your mission of transforming lives and supporting the sharing economy. The culture of collaboration and innovation at Taskrabbit resonates with my professional values, and I am excited about the opportunity to contribute to a safe and trustworthy marketplace where individuals can thrive.