Recruiter II - US Contact Center

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Recruiter II develops and delivers effective talent acquisition and diversity plans and programs to source and manage a pipeline of candidates for the US Contact Center and acts as a resource for partners in own area of expertise. There are multiple positions available on this team, bi-lingual Spanish is a plus.

Depth & Scope:

• Focuses on professional portfolio / capabilities
• Experienced professional role providing specialized guidance/ assistance to function supported
• Requires working professional level knowledge of the functional area and/or business areas supported
• Provides training to others on best practices, processes, etc. as well as guide junior team members for the completion of business as usual functions
• Focuses on short to medium-term (weekly-monthly), non-routine specialized/ complex issues and/or escalated matters
• Independently performs tasks from end to end, with minimal direction from management

Education & Experience:

• Undergraduate degree
• 3 + years related experience
• Recruitment experience required
• Demonstrated interviewing experience required
• Proven knowledge of recruiting and employment practices
• Knowledge of federal and state employment laws
• Demonstrated ability to develop optimal field relations with associates and hiring managers
• Proven negotiation skills, strong interpersonal skills and demonstrated ability to build and maintain business partnerships
• Computer literacy and proficiency in common PC applications including Internet recruitment tools
• Demonstrated written and verbal communications skills
• Ability to work independently
• Ability to maintain the confidentiality of records and personal information
• Proven ability to prioritize competing responsibilities and assignments

Customer Accountabilities:

• Acts as the Talent Advisor for a designated portfolio, informing talent decisions with knowledge of the organization and external markets of the businesses supported
• Manages the plan, assess, supply aspects of the recruitment process
• Manages candidate pipeline for the designated portfolio effectively to meet turnover and build for future needs
• Provides the business with a short list of screened market candidates, leveraging enterprise hiring system and assessment screening to manage pipeline
• Focuses on creating an optimal Hiring Manager and candidate experience throughout the recruiting cycle aligned to TD's customer experience model
• Develops and maintains solid knowledge of HR policies, procedures and programs as they relate to recruitment
• Manages effective relationships with HR partners, HR CoE's, TD Businesses and other Talent Acquisitions teams
• Provides market level insights, ensuring alignment and support to TA programs
• Reports on activities and outcomes aligned to Recruitment strategy
• Coordination of advertising and brand activities to attract talent, utilizing internet / intranet / social media and other recruiting tools as appropriate
• Participates and/or organizes recruitment events with HR and the Business
• Represents TD in various recruitment functions as needed
• Generally interacts with non-executive managers, may interact with executive leaders where appropriate

Shareholder Accountabilities:

• Prioritizes and manages own workload to meet SLA requirements for service and productivity
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
• Follows internal and industry regulations and operating practices in completing and recording transactions for either the organization or candidates
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite of the Bank
• Conducts internal and external research projects as required; prepare and may deliver presentations
• May contribute to special initiatives by representing TD / the business internally and externally, as a subject matter expert
• Conducts meaningful data analysis using results to draw conclusions, makes recommendations, assess the effectiveness of recruitment programs/ policies/ practices
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements in the recruitment discipline and assess potential impacts
• Ensures the prompt and thorough resolution of issues

Employee/Team Accountabilities:

• Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Supports the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contributes to the success of the team by willingly assisting others in the completion and performance of work activities
• Provides training, coaching and/or guidance as appropriate
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand champion for your business area/function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.