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Relationship Manager

The Relationship Manager (RM) is responsible for coordinating care and operations for a patient population in an office within a region of the Long-Term Home Health/PDN Division (TS2). In this role, you will report to the Director of Operations (DOO).


Duties/Responsibilities:

  • Ensures the needs of the agency and the patients are met through appropriate scheduling, staffing, recruiting, and hiring

  • Meets recruiting goals as assigned by DOO

  • Responsible for referral/intake process to include onsite visits

  • Ensures insurance eligibility and proper authorizations

  • Responsible for creating, maintaining, and taking on-call responsibilities

  • Attends in services as requested

  • Works closely with the local Director of Nursing, Case Manager, and field staff to coordinate operations and clinical care

  • Ensures accurate processing of payroll through verification with clinical staff

  • Assists DOO in achieving financial metric goals

  • Demonstrates knowledge and adherence to the policies and procedures and holds staff accountable for carrying out the duties outlined in the manuals, state and federal regulations, and company best practices and processes

  • Maintains rapport with clients and employees and effectively promotes harmonious interpersonal relationships

  • Meets all deadlines on special projects as assigned

  • Maintains confidentiality of all employees, patient/client PHI and company issues

  • Performs all other job duties as assigned


Education/Experience/Licenses/Certifications:

  • High School Diploma required, Bachelor’s degree in Business (preferred)

  • Minimum of 1 year management experience in healthcare field, Home Health (preferred)

  • Working knowledge of Microsoft Office including Outlook, Excel, and Word

     

Benefits + Perks of Joining the Team Select Family

  • Medical, Dental, and Vision Insurance

  • Paid Time Off and Paid Sick Time

  • 401(k)

  • Referral Program


 

Pay Range: $55,000 - $70,000 / salary with bonus

 

Team Select Home Care reserves the right to change the above job description and qualifications without notice. Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law. Team Select Home Care is an employment-at-will employer. 

Average salary estimate

$62500 / YEARLY (est.)
min
max
$55000K
$70000K

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What You Should Know About Relationship Manager, TeamSelectHH

Are you ready to take on a pivotal role in the healthcare industry? Team Select Home Care is looking for an enthusiastic Relationship Manager (RM) to join our dedicated team in sunny Denver, CO. As an RM, you will be the heartbeat of our Long-Term Home Health/PDN Division, ensuring that our patients receive the utmost care and attention. In this exciting position, you'll coordinate operations and manage patient care, all while reporting directly to the Director of Operations. Your day-to-day will involve recruiting and staffing, overseeing the referral/intake process, and ensuring that all insurance eligibility requirements are met. But that’s not all! You will also handle the crucial task of verifying payroll with clinical staff and work closely with nursing and case management teams to maintain the highest standards of care. Your mission will be to promote harmony among clients and employees while adhering to company policies, state regulations, and best practices. If you have a Bachelor’s degree in Business, a minimum of one year management experience in the healthcare field, and a positive attitude ready to make a difference, we want to hear from you! Plus, enjoy a competitive salary range of $55,000 - $70,000 along with fantastic benefits like medical, dental, and vision insurance, paid time off, and a 401(k). Join us at Team Select Home Care and help us shape the future of home healthcare!

Frequently Asked Questions (FAQs) for Relationship Manager Role at TeamSelectHH
What are the responsibilities of a Relationship Manager at Team Select Home Care?

As a Relationship Manager at Team Select Home Care, your responsibilities include coordinating patient care, managing the referral/intake process, and ensuring proper staffing and scheduling. You will also collaborate with the Director of Nursing and Case Managers to ensure high-quality care and assist in achieving financial metrics set by the Director of Operations.

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What qualifications are needed to become a Relationship Manager with Team Select Home Care?

To qualify as a Relationship Manager at Team Select Home Care, you need a high school diploma—although a Bachelor’s degree in Business is preferred. Additionally, having at least one year of management experience in the healthcare field, particularly in home health, is essential for success in this role.

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How does a Relationship Manager at Team Select Home Care support patient care?

A Relationship Manager at Team Select Home Care supports patient care through direct involvement in scheduling, ensuring that patients have the necessary staff to meet their needs. This includes verifying insurance eligibility and authorizations and maintaining effective communication with both clients and care teams.

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What is the salary range for a Relationship Manager at Team Select Home Care?

The salary range for a Relationship Manager at Team Select Home Care is between $55,000 and $70,000 annually, with opportunities for bonuses. This compensation reflects the important role played by Relationship Managers in ensuring quality care and operational efficiency.

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What benefits are offered to Relationship Managers at Team Select Home Care?

Team Select Home Care offers a comprehensive benefits package for Relationship Managers, including medical, dental, and vision insurance, paid time off, a 401(k) plan, and a referral program. These benefits support our employees’ well-being and professional growth.

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Common Interview Questions for Relationship Manager
Can you describe your management style as a Relationship Manager?

When discussing your management style, emphasize your approach to fostering teamwork and open communication. Explain that you believe in leading by example and creating an inclusive environment where every team member feels valued and empowered to contribute to patient care.

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How do you prioritize tasks in a fast-paced healthcare environment?

To answer this, share your methods for effective task prioritization. Highlight your ability to assess urgency versus importance and how you might use tools like checklists or project management software to ensure that all patient needs are promptly addressed.

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What strategies would you implement to enhance patient relations?

Discuss strategies such as regular check-ins with patients to gather feedback and establish rapport, as well as training staff on compassionate care techniques. Make sure to convey your commitment to prioritizing patient satisfaction.

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How do you handle conflicts within your team?

In your response, emphasize open communication and the importance of addressing conflicts promptly and fairly. Detail your approach to mediation and finding resolutions that promote team cohesion.

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What experience do you have with insurance and authorization processes?

Explain any relevant experience you have with insurance processes, particularly how you ensure proper authorizations are obtained. Describe how you keep detailed records and maintain fluid communication with insurers and healthcare providers.

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Can you provide an example of a successful project you managed?

Share a specific example, focusing on your role, the challenges faced, and the outcome. Highlight your planning, execution, and monitoring methods that contributed to the project's success while ensuring quality patient care.

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How do you ensure compliance with healthcare regulations?

Discuss your familiarity with relevant regulations and how you ensure that your team adheres to them. Explain that you conduct regular training and audits to reinforce compliance and maintain high standards.

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What motivates you in a healthcare management role?

Express your passion for helping others and your commitment to improving patient outcomes. Talk about how contributing to a positive work environment also fuels your enthusiasm and drives performance in your role as a Relationship Manager.

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How do you manage staff recruitment and retention?

Describe your approach to recruiting top talent, emphasizing the importance of cultural fit and ongoing development opportunities. Share how you create a supportive environment that encourages staff retention.

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What do you believe is essential for team success in healthcare?

Convey the importance of effective communication, shared goals, and mutual respect among team members. Discuss how these elements contribute to a successful team dynamic and ultimately benefit patient care.

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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 9, 2025

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