Desktop Support Technician - job 1 of 4

As a Desktop Support Technician at TEKsystems, you'll play a crucial role in supporting over 500 summer interns and new hires at a leading bank. Your responsibilities will include profiling, installing, and configuring laptops and desktops, as well as troubleshooting issues related to network connectivity, email problems in Outlook, and operating system concerns on Windows 10. You'll also provide essential desk side support throughout the initiative, ensuring a smooth experience for new users.

To qualify for the Desktop Support Technician role at TEKsystems, candidates should have at least 3 years of relevant desktop support experience. Excellent troubleshooting skills, reliability, professionalism, and superior communication abilities are essential to succeed in this role. Though market data experience is a plus, it is not a requirement. Strong customer service skills are also paramount as you assist colleagues in a bustling environment.

This position at TEKsystems is designed as a short-term project to support the 2025 Summer Internship and new hire program. The role will primarily take place over the summer months, concluding with a staggered finish in August. Therefore, it's crucial for candidates to be available for the duration of the project without planned long vacation periods during the summer.

The pay range for the Desktop Support Technician position at TEKsystems is between $25.00 and $28.00 per hour, depending on experience and qualifications. In addition to competitive pay, eligible team members will enjoy a range of benefits including medical, dental, vision, and participation in a 401(k) retirement plan among others.

As a Desktop Support Technician for TEKsystems, you will be based in New York City, primarily working fully onsite. The role involves working in Midtown for most of the project, with some team members assigned to lower Manhattan towards the end of the initiative, ensuring that you are hands-on and fully engaged with your team and clients.

When answering this question, detail your previous roles in desktop support. Highlight specific tasks you've tackled, such as troubleshooting software and hardware issues, assisting users with application installations, and managing network connectivity problems. Be sure to relate your experience back to the skills needed for the Desktop Support Technician position at TEKsystems.

In responding to this question, cite a specific instance where you effectively managed a challenging customer interaction. Describe your approach to listening actively, identifying the issue, and providing clear solutions while ensuring the customer felt heard and valued. This aligns with the customer service skills sought for the TEKsystems position.

When explaining your troubleshooting methodology, outline the steps you follow: identifying the problem, gathering information, diagnosing the issue, testing solutions, and communicating effectively with users. This demonstrates your systematic approach and experience, which is essential for the Desktop Support Technician role.

Share your familiarity with Windows 10, including system setups, configurations, and common troubleshooting methods you've used. Highlight any recent projects that involved deploying or supporting this operating system, as it's integral to the Desktop Support Technician duties at TEKsystems.

Discuss your strategies for prioritizing requests based on urgency and impact on users or business operations. Providing examples of times when you effectively managed overlapping support requests will reinforce your organizational skills, crucial for the TEKsystems role.

Illustrate a specific complex issue you encountered and how you approached resolving it. Detailing the steps you took and the results achieved will show your problem-solving and critical-thinking skills, which are essential for a Desktop Support Technician at TEKsystems.

Talk about the tools and software you've used in your desktop support work, such as remote access tools, ticketing systems, or hardware diagnostic utilities. Relate these experiences back to the tools required in the Desktop Support Technician role at TEKsystems where applicable.

Explain your methods for keeping current with technology trends. This could include participating in training sessions, attending webinars, or engaging in online forums related to desktop support. Highlighting your commitment to continuous learning is important for a role at TEKsystems.

Convey your approach to explaining technical concepts in layman's terms and guiding users through processes step-by-step. This showcases your communication skills, which is essential for the Desktop Support Technician position for TEKsystems.

Articulate your passion for technology and helping others, and how the Desktop Support Technician role at TEKsystems aligns with your career goals. Highlight the company's reputation and your desire to contribute to a significant project, emphasizing your readiness to bring your expertise to the team.