Executive, Product Support
ABOUT US
At Teleport, our mission is to move things across Southeast Asia better than anyone else. We are an integrated end-to-end logistics solution, making it seamless for freight forwarders, shippers, eCommerce platforms, and small merchants to transport goods in a fast, reliable, and cost-effective manner.
We transport cargo every day to over >110 stations across Asia on behalf of our customers, and coordinate with many Cargo Terminal Operators (CTOs). We rely heavily on CTOs and ground handlers to ensure we can maximize our ability to sell and transport cargo. The efficiency of cargo movements relies heavily on how our system integrates with the data captured at the CTOs. If we can ensure complete data integrity, we will win.
A DAY IN A LIFE
You can expect your days to be pretty varied at Teleport. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:
Responsibilities:
- Manage and resolve support tickets across multiple products in a 24/7 rotating schedule.
- Efficiently prioritize and multitask, balancing ticket resolution with side projects.
- Troubleshoot issues, provide solutions, and escalate cases when necessary.
- Communicate effectively with both internal and external stakeholders, ensuring clear and professional interactions.
- Utilize Google Sheets, Excel, and other Google productivity tools for reporting and data management.
- Experience in a in a tech or SaaS environment.
- Ability to work under high-pressure situations, handling multiple tickets simultaneously.
- Strong proficiency in Google Sheets / Excel for data analysis and reporting. Knowledgeable in Vlookup and Pivot table.
- Excellent written and verbal communication skills in English.
- Ability to work in a 24/7 shift rotation.
- A team player with strong problem-solving skills and adaptability.
Qualifications & Experience:
- At least an undergraduate degree in Computer Science, IT, or a related field.
- 0-2 years experience in a technical support role.
- Comfortable with Microsoft Excel and has used it in prior work.
- Strong attention to detail with the ability to see the bigger picture.
- Experience with ticketing systems (e.g., Jira, Zendesk, YellowAI) is a plus.
- Basic knowledge of API troubleshooting or technical support is a plus.
At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!
📩 Apply now and help us build the future of air logistics!
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
At Teleport, we're excited to offer the position of Executive, Product Support. Our mission is to revolutionize logistics across Southeast Asia, ensuring that freight forwarders, shippers, and small merchants can transport their goods effortlessly. As an Executive in Product Support, your role will be dynamic and varied; you'll manage support tickets and resolve issues while multitasking to address other business priorities. Whether it’s troubleshooting technical problems, engaging with contributing stakeholders, or utilizing tools like Google Sheets and Excel for data management, your days will be filled with activities that directly contribute to smooth operations and customer satisfaction. You’ll be crucial in maintaining data integrity as we work with over 110 stations and various Cargo Terminal Operators throughout the region. Your adaptable nature, attention to detail, and ability to work in a fast-paced environment will ensure that problems are addressed swiftly and effectively. If you’re looking for a role where your skills will be valued and your contributions will make a real difference, we invite you to bring your unique perspective and passion to our diverse team. At Teleport, we believe in creating an inclusive workspace where everyone's voice matters. If you're ready to embark on this journey with us, we can't wait to see your application! 📩
Teleport is the easiest, most secure way to access all your infrastructure. The open-source Teleport Access Plane consolidates connectivity, authentication, authorization, and audit into a single platform.
63 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
