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Virtual Lifestyle Concierge Specialist - Swedish & Norwegian speaking | Remote image - Rise Careers
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Virtual Lifestyle Concierge Specialist - Swedish & Norwegian speaking | Remote


🌟 Elevate Your Career: Join Us as a Virtual Lifestyle Concierge Specialist for Nordic High Net Worth Clients! 🌟

Are you ready to step into a world where luxury meets innovation? We're seeking a dynamic individual to become the cornerstone of our Nordic team, catering to the needs and desires of high-net-worth individuals around the globe.

Picture this: orchestrating exclusive experiences, curating unparalleled travel itineraries, and making the impossible possible, all at the fingertips of our esteemed clientele. As a Virtual Lifestyle Concierge Specialist, you'll embody sophistication, anticipate needs before they arise, and transform dreams into reality with finesse.

This isn’t just a job; it’s a gateway to a realm of opulence and distinction. If you have a passion for exceeding expectations, possess an unwavering commitment to excellence, and thrive in the world of bespoke service, then we want you to bring your flair and finesse to our team.

Join us and embark on a journey where your expertise will shape unforgettable moments for those who expect nothing but the extraordinary. Take the leap into a career where every day is an adventure, every request a challenge, and every success a testament to your exceptional skills.

If you have worked in Luxury Retail, Hotels and Resorts, Account Management, VIP Concierge, Luxury Travel - this could be an excellent career progression and an opportunity to work for a growing award-winning company.

  • You MUST have excellent language skills in professional English and Swedish and Norwegian , in written and spoken (according to the CERF Framework C1-C2).
  • 2+ years experience in leisure orientated sector of business, hospitality, retail, leisure, Customer service, concierge or call center
  • Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
  • Strong administration skills and be able to prioritized workloads to meet strict deadlines
  • Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
  • Are service-oriented, flexible and able to work under pressure
  • Have a positive attitude and identify with Ten Group values
  • Value exceptional service and live by this motto
  • Computer Literate: to a high level and proficient with all Microsoft Office programs (Outlook, Excel, Word, PowerPoint) ; additional software or CRM tools experience of advantage
  • Flexibility : This position is a full-time 37,5-hrs per week role on a rotational shift basis, ability to work a 5-day work week between the hours of 08:00-20:00 GMT including weekend shifts.

Guidelines for Home Office :

  • Located in Norway
  • A secure home office at your confirmed address, free from background noise or other distractions
  • If you want to work remotely / in our hybrid model, you must meet our minimum internet speeds. To check your internet speed please click here, follow the instructions and once you have your results, please take a screenshot and upload these here. We will advise you in the next stage if you meet our minimum requirements. We also have a great office that you can work from as an alternative.   

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

🌎 Rewards designed around you:

  • competitive salary package plus a performance-based bonus structure
  • Remote - Home Office within Norway.
  • Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
  • Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
  • Extra Rewards. Lucrative Ten Loyalty Rewards program.
  • Remote Working Holidays - possibilities to Travel and Work!
  • Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
  • Be part of our global, dynamic, and inclusive Team, with diversity at its core.
  • Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we do

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. ”

Thank you for considering a career with us. Don't miss the opportunity to join our team!

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Average salary estimate

$52500 / YEARLY (est.)
min
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$45000K
$60000K

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What You Should Know About Virtual Lifestyle Concierge Specialist - Swedish & Norwegian speaking | Remote, Ten Group

Are you ready to join Ten Life Group as a Virtual Lifestyle Concierge Specialist, speaking Swedish and Norwegian, all while working remotely? This exciting role places you right at the heart of luxury and innovation, specifically tailored for high-net-worth clients across the Nordic region. Imagine a day where you're crafting unparalleled travel itineraries, connecting clients with extraordinary experiences, and bringing their wildest dreams to life. With your strong background in hospitality, retail, or concierge services, you’ll be equipped to deliver exceptional service that exceeds our clients' expectations. Here, every day is a new adventure and a challenge that you’re ready to face with flair and professionalism. To thrive in this role, you should have excellent language skills and at least two years in a leisure-oriented sector. A passion for travel, gastronomy, and cultural experiences will also help you engage meaningfully with clients. Additionally, you’ll need strong administration skills, a calm demeanor under pressure, and an ability to prioritize your workload. Ten Life Group values teamwork and personal development, and we encourage you to bring your aspirations into your career. In exchange, you’ll receive a competitive salary, rewards for exceptional performance, and generous time off, including a unique sabbatical benefit. If you’re ready to elevate your career in a dynamic and inclusive environment, where your skills will redefine luxury service for discerning clientele, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Virtual Lifestyle Concierge Specialist - Swedish & Norwegian speaking | Remote Role at Ten Group
What are the responsibilities of a Virtual Lifestyle Concierge Specialist at Ten Life Group?

As a Virtual Lifestyle Concierge Specialist at Ten Life Group, your responsibilities include curating bespoke travel experiences, managing requests from high-net-worth clients, and providing exceptional service that reflects the luxury lifestyle. You’ll coordinate exclusive events and travel arrangements while anticipating client needs and ensuring their expectations are always exceeded.

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What qualifications are needed to become a Virtual Lifestyle Concierge Specialist for Ten Life Group?

To qualify for the Virtual Lifestyle Concierge Specialist role at Ten Life Group, candidates must have excellent verbal and written communication skills in English, Swedish, and Norwegian. A minimum of two years of experience in hospitality, luxury retail, or a related field is required, along with strong administration skills and a passion for luxury and travel.

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How does working remotely as a Virtual Lifestyle Concierge Specialist at Ten Life Group function?

Working remotely as a Virtual Lifestyle Concierge Specialist at Ten Life Group means you can deliver exceptional service from the comfort of your home in Norway. You'll need a quiet, distraction-free workspace and must meet our internet speed requirements. Flexibility is key, as the role involves rotational shifts, including weekends.

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What is the work culture like at Ten Life Group for Virtual Lifestyle Concierge Specialists?

The work culture at Ten Life Group is built on recognition, inclusivity, and support. As a Virtual Lifestyle Concierge Specialist, you’ll be part of a dynamic global team where your contributions are valued. We prioritize employee development and encourage staff to align their interests with their career aspirations, fostering a vibrant working environment.

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What career growth opportunities exist for Virtual Lifestyle Concierge Specialists at Ten Life Group?

Ten Life Group is committed to the professional development of its employees. As a Virtual Lifestyle Concierge Specialist, you’ll have access to various career growth opportunities within the company. Regular training, recognition programs, and the chance to take on new challenges will equip you to build a successful and fulfilling career in luxury concierge services.

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Common Interview Questions for Virtual Lifestyle Concierge Specialist - Swedish & Norwegian speaking | Remote
What strategies do you use to manage high-stress situations as a Virtual Lifestyle Concierge Specialist?

In high-stress situations, managing your workload and prioritizing tasks is crucial. A good strategy is to stay calm and composed, focusing on one task at a time. Utilize tools and checklists to ensure all client requests are met efficiently while maintaining high service standards.

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Can you describe a time when you exceeded a client's expectations?

To answer this question effectively, choose a specific example where you provided exceptional service. Highlight the client's request, the steps you took to fulfill it, and the positive outcome. This shows your ability to go above and beyond in a concierge role.

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How would you handle a difficult client or complaint?

When handling a difficult client, it's essential to listen actively and empathize with their concerns. Validate their feelings, and communicate clearly about how you will address the issue. Provide solutions and follow up to ensure satisfaction, showcasing your dedication to top-tier service.

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What makes you passionate about working in luxury concierge service?

Express your enthusiasm for providing exceptional service and your love for travel and experiences. Discuss how being part of a luxury lifestyle service allows you to create memorable moments for clients, which drives your passion for this career.

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How do you prioritize multiple client requests effectively?

To prioritize multiple requests, assess urgency and impact. Implement a system to track tasks and deadlines, ensuring timely responses. Effective communication is key—keep clients updated on progress, so they feel valued and informed.

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What tools do you use for managing client relationships?

Discuss any CRM tools or software you’ve used to manage client relationships. Explain how these tools help you track interactions, schedule tasks, and provide personalized service, which is vital in a concierge role.

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How would you describe your experience in the luxury lifestyle sector?

Detail your relevant experience, focusing on your roles in hospitality, luxury retail, or concierge services. Highlight key achievements and how they relate to understanding and fulfilling high-net-worth client needs.

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What steps do you take to ensure confidentiality for high-net-worth clients?

Emphasize the importance of confidentiality in the concierge role. Discuss specific practices you follow to protect client information, such as secure communication methods and treating all interactions with discretion.

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How do you stay informed about the latest travel trends and luxury experiences?

Explain how you keep up-to-date with industry trends. This could include following luxury lifestyle publications, attending webinars, or networking with other professionals in the concierge and travel sectors. Show your dedication to continuous learning.

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What are your salary expectations for the Virtual Lifestyle Concierge Specialist role?

When discussing salary expectations, it's best to research industry standards for similar roles. Express a range based on your findings, ensuring it aligns with the experience and value you bring to the Virtual Lifestyle Concierge Specialist position.

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We provide intelligent support. Our members – whether they are using lifestyle concierge or professional support services - benefit from the expertise of our specialists combined with our unique in-house knowledge sharing and management systems.

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Full-time, remote
DATE POSTED
March 7, 2025

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