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Floor Supervisor - Part Time

GAGE Cannabis is a vertically integrated cannabis operation with 20 dispensaries and 3 cultivation and manufacturing sites in Michigan and counting! GAGE’s award winning retail stores house many of the industry’s leading brands, providing customers with a best-in-class experience starting at a GAGE retail site all the way through to the premium cannabis they light. Come work with us and see why our patients and customers love coming in to their nearest Gage dispensary !


Gage Cannabis, Co (USA) is on a mission to become the leader in the cannabis segment for Cultivation, Processing and Provisioning.  We strive for the highest standards in social responsibility and ethical business practices. The company's world-class cannabis team produces indoor cannabis that is hydroponically grown in small batches with a focus on premium quality.   


This position is responsible for assisting the store management with meeting store objectives and helping provide ways to increase revenue and customer loyalty. The ideal candidate can navigate between all roles within the store, is responsible, reliable, and possesses strong leadership skills. The key holder position is designed for emergency situations, such as during a COVID-19 outbreak, to support store management. 


Physical Requirements
  • Stand constantly
  • Walk frequently
  • Reach and twist/turn with hands and arms
  • Climb or balance and stoop, kneel, crouch or crawl
  • Frequently lift and/or move up to 20 pounds
  • Occasionally lift and/or move up to 50 pounds
  • Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus


RESPONSIBILITIES
  • ·        Assist store manager in reaching all store objectives daily
  • ·        Ability to oversee all cash functions and perform all duties including opening and closing procedures
  • ·        Confident and making assertive decisions – the potential of being the only lead in building
  • ·        Consistently monitor and encourage team members to meet the companies service standards
  • ·        Proactive in solving customer concerns and escalations
  • ·        Committed to ensuring customer satisfaction
  • ·        Help promote a positive work environment and team morale
  • ·        Comfortable training new team members, including the ability to coach on KPIs and sales goals


QUALIFICATIONS
  • ·        Must be 21 years of age or older and be able to pass a background check
  • ·        High school diploma or GED required
  • ·        0-2 years of retail experience required; key holder experience preferred
  • ·        Trustworthy with highly confidential materials and information
  • ·        Minimum two years experience in retail customer service
  • ·        Professional knowledge and working experience of cannabis products from a regulated retail or medical distribution center are highly preferred.
  • ·        Superior organizational skills, detail-oriented with the ability to work independently
  • ·        Ability to organize and manage multiple assignments with meticulous attention to detail and meet deadlines
  • ·        Strong verbal and written communication skills
  • ·        Must have a positive attitude with the ability to multitask in a fast-paced environment and maintain a team player mentality, remain calm under pressure
  • ·        Trustworthy with highly confidential materials and information
  • ·        Travel will be required, must have reliable transportation with a clean motor vehicle driving record (minor violations may be considered) and be available to support neighboring stores in your region and at minimum of five days if required. (Lodging will be provided).
  • ·        Must be comfortable following Covid-19 precautions 


Part Time, Hourly: Salary based on experience and successful interview. 


Gage USA is an Equal Opportunity Employer and is committed to conduct all its activities in a barrier-free and inclusive manner. We thank all candidates for their interest in Gage USA; however, only successful applicants will be contacted for an interview.  


*** Background Check Requirement ***

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.


EEO Statement

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.

TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.


Disclaimer

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.


This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.


Esta Organización Participa en E-Verify.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted está autorizado para trabajar, este empleador está requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administración del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier acción en su contra, incluyendo la terminación de su empleo. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para más información sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.


Statement on External Recruiting Agencies

TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend. 

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What You Should Know About Floor Supervisor - Part Time, TerrAscend

At GAGE Cannabis, we're proud to be leading the way in the cannabis industry, and we're looking for a dynamic Floor Supervisor - Part Time to join our growing team in Ann Arbor, MI! As a vertically integrated cannabis operation with an expanding presence across Michigan, GAGE is known for our commitment to premium cannabis and outstanding customer service. In this role, you'll work closely with the store management to help meet our store objectives and drive revenue while ensuring an exceptional experience for our customers. You'll take on a variety of responsibilities, from overseeing cash functions to training new team members. Your strong leadership skills will be put to use as you motivate your team to maintain our high service standards and ensure customer satisfaction. We value dedication and a proactive approach to solving customer concerns. The ideal candidate is someone who is adaptable, organized, and enjoys a fast-paced work environment. If you're passionate about cannabis and looking for a supportive team to grow with, we invite you to explore the Floor Supervisor position at GAGE Cannabis where you'll not only contribute to our success but also thrive in a company that values social responsibility and ethical practices. Join us and see how we make a difference in our community, all while having fun along the way!

Frequently Asked Questions (FAQs) for Floor Supervisor - Part Time Role at TerrAscend
What are the responsibilities of a Floor Supervisor at GAGE Cannabis?

As a Floor Supervisor at GAGE Cannabis, you will assist the store manager in achieving daily objectives, oversee cash functions, and support team members in meeting service standards. You'll also play a key role in training new staff on important procedures and help manage customer interactions and concerns to ensure satisfaction.

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What qualifications do I need to apply for the Floor Supervisor position at GAGE Cannabis?

To be considered for the Floor Supervisor role at GAGE Cannabis, candidates must be at least 21 years old with a high school diploma or GED. While prior retail experience is necessary, specifically 0-2 years, key holder experience is preferred. Knowledge of cannabis products from regulated sources is highly beneficial.

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What key skills are essential for a Floor Supervisor at GAGE Cannabis?

A successful Floor Supervisor at GAGE Cannabis should possess strong leadership abilities, superior organizational skills, and excellent verbal and written communication skills. It's important to be detail-oriented, capable of multitasking in a busy environment, and remain calm under pressure.

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How does GAGE Cannabis support its team members?

GAGE Cannabis is committed to promoting a positive work environment and team morale. We provide opportunities for growth, training, and skills development, ensuring that our employees feel supported and empowered in their roles, especially in a Floor Supervisor position.

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Are there physical requirements for the Floor Supervisor role at GAGE Cannabis?

Yes, the Floor Supervisor role at GAGE Cannabis involves physical requirements such as standing, walking, and occasionally lifting items up to 50 pounds. Candidates should be comfortable with these tasks and willing to adhere to safety protocols, particularly during situations like the COVID-19 pandemic.

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Common Interview Questions for Floor Supervisor - Part Time
How would you handle a challenging customer at GAGE Cannabis?

To handle a challenging customer, I would first listen carefully to their concerns without interrupting. Acknowledging their feelings is essential, and I would assure them that I am here to help. I would then offer a solution that adheres to company policies while prioritizing the customer's satisfaction, ensuring they leave feeling valued.

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What leadership style do you believe is effective for a Floor Supervisor?

An effective leadership style for a Floor Supervisor involves being supportive and encouraging while actively engaging with team members. I believe in leading by example, fostering collaboration, and motivating the team to exceed their targets while maintaining a positive atmosphere.

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Can you describe a time when you had to train a new employee?

Certainly! In my previous job, I had the opportunity to train a new employee by creating a structured onboarding plan that included shadowing, hands-on learning, and regular feedback sessions. This approach helped the new hire feel welcomed and equipped to succeed in their role.

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Why do you want to work as a Floor Supervisor at GAGE Cannabis?

I am passionate about the cannabis industry and believe strongly in GAGE Cannabis's mission of social responsibility. I want to work as a Floor Supervisor because it combines my experience in retail and customer service with my enthusiasm for helping others and promoting a positive work environment.

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What would you do if you noticed a team member not meeting service standards?

If I saw a team member struggling to meet service standards, I would address the issue privately and provide constructive feedback. I would offer support and coaching to help them improve, fostering their growth while maintaining overall team performance.

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How do you prioritize tasks in a busy retail environment?

I prioritize tasks in a busy retail environment by assessing urgency and importance. Creating a to-do list and focusing on high-impact activities first, while remaining adaptable to changes and urgent customer needs, allows me to manage my time effectively.

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What strategies would you implement to enhance customer loyalty at GAGE Cannabis?

To enhance customer loyalty at GAGE Cannabis, I would focus on building proactive relationships with customers, offering personalized service, and implementing customer feedback mechanisms. Regular promotions, events, and educational initiatives about our products would also encourage repeat visits.

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Describe a time when you had to make a quick decision at work.

In my previous role, I encountered a situation where a product was running low just before a busy sales period. I quickly assessed the demand and placed a reorder to prevent fallout while communicating with the team to manage stock effectively, ensuring no disruption in service.

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How would you foster a positive work environment among your team?

I would foster a positive work environment by promoting open communication, recognizing individual and team achievements, and encouraging a teamwork approach to problem-solving. Regular team-building activities and maintaining a fun atmosphere would also contribute to overall morale.

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What is your understanding of GAGE Cannabis's commitment to social responsibility?

GAGE Cannabis's commitment to social responsibility means operating ethically and sustainably. This includes responsible sourcing, community engagement, providing quality products, and ensuring a safe and welcoming environment for all customers and employees while respecting the law.

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EMPLOYMENT TYPE
Part-time, on-site
DATE POSTED
March 20, 2025

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