Job details

Manager Enterprise Systems (S/W, H/W Asset Management, NIST, ServiceNow, ITIL)

Get a free resume review

We’re hunting for a Manager of Enterprise Systems (Hardware, Software Asset Management, NIST controls, ServiceNow modules, ITIL), someone who’s ready to be part of a growing team with amazing opportunities. In this position you will be responsible as the Service Owner for specified services identified in the Business and Technical Service Catalog. In the role of Service Owner, the position is expected to maintain performance within agreed upon service levels, manage and develop service, continuously improve the quality of service, and work with Leadership to implement and retire
services. To provide support for Microsoft production systems by planning, managing, and maintaining an effective information systems network of users and managing the production activities of the system including education, training and utilization.

Think you’ve got what it takes?

Job Duties & Responsibilities
• Manages and Develops Service
• Allocates appropriate personnel and resources to ensure delivery of consistent, high-quality service.
• Oversees the daily operations of the service, ensuring compliance with policies and procedures and service agreements.
• Manages services throughout the service lifecycle, including creation and deployment of new services, enhancements and retirement of existing services throughout the organization.
• Establishes and implements short and long-range goals, objectives, policies and operating procedures for the service that link to IS priorities; set appropriate stretch goals and stay focused to persistently drive to meet or exceed those goals.
• Gathers and analyzes data, reports and customer satisfaction levels to monitor service and performance and ensure achievement of SLA metrics/goals; recommend service, delivery and process improvements and enhancements.
• Promotes process efficiency by working with the team to reduce unnecessary steps and delays or develop more effective processes.
• Represents the service in the Change Control process by determining potential impacts to the services as well as mitigation actions required to minimize impacts.
• Establishes and maintains service entry in the Service Catalog and ensures ongoing accuracy of entry.
• Coordinates and manages services across functional areas by collaborating with other service owners in the resolution of operational issues and requests to ensure consistent, high-quality service to customers.
• Collaborates with Process Owners and ensures high quality and frequent communications throughout the Service Management Lifecycle.
• Promotes effective communication with the Integrated Service Desk for First Call Resolution.
• Educates staff on processes and procedures.
• Ensures staff has the correct skills to deliver their service.
• Establishes and monitors vendor accountabilities.
• Ensures Customer Service
• Oversees Incident Resolution
• Manages System Operations
• Ensures Coordination with Established Policies, Procedures and Standards
• Performs Other Duties as Assigned
Skills & Requirements
• Required H.S. Diploma or GED
• Preferred X ITIL 3 - ITIL Version 3 Foundation Exam
• Required 9 years' experience in information systems selection, implementation or support
• Preferred Management experience
• A bachelor's degree will substitute for 4 years of experience.

Average salary estimate

$105000 / YEARLY (est.)

min

max

$90000K

$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Manager Enterprise Systems (S/W, H/W Asset Management, NIST, ServiceNow, ITIL), Texas Children's Careers

We’re excited to invite applications for the role of Manager of Enterprise Systems at our innovative team located in Houston, Texas. This is not just any position; it’s an opportunity to lead crucial functions in Hardware and Software Asset Management, while adhering to NIST controls and leveraging ServiceNow modules and ITIL practices. As the Service Owner, you will be at the forefront, shaping and enhancing services that meet our strategic business needs. You'll oversee daily operations, ensuring adherence to policies and service agreements while driving the continuous improvement of services. Imagine gathering data to refine our operations and utilizing customer feedback to enhance service quality — that will be part of your daily routine! You’ll collaborate with cross-functional teams, represent our services in the Change Control process, and ensure that everyone, from technical staff to end users, is educated on best practices. If you've got a knack for managing services from inception to retirement and a proven track record in information systems, we're excited to meet you. This position not only offers a leadership role but also the chance to inspire and motivate a talented team, ensuring we consistently deliver high-quality services. Think you’ve got what it takes to drive success while promoting efficiency and collaboration? Come join us at the forefront of enterprise systems management!

Frequently Asked Questions (FAQs) for Manager Enterprise Systems (S/W, H/W Asset Management, NIST, ServiceNow, ITIL) Role at Texas Children's Careers

What are the primary responsibilities of the Manager of Enterprise Systems at this company?

As a Manager of Enterprise Systems, you will primarily be responsible for overseeing the performance and quality of specified services in the Business and Technical Service Catalog. This includes managing service lifecycle, ensuring compliance with agreed service levels, and driving continuous service improvement. You will also collaborate across functional areas to ensure consistent service delivery and promote effective communication within the organization.