Quality Assurance Manager

About The Black Tux

We’re here to help people look their best and feel confident—for big days and every day. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.

About the team

In this role you will be joining the Operations Team, reporting to the Director of Operations (Strategic Sourcing). Our Operations team is the heartbeat of our fulfillment process, expertly managing everything from inbound shipments to outbound deliveries, including returns, picking, packing, and shipping. Their precision and dedication ensure every customer receives the perfect fit, on time, so they can feel confident and look their best for life’s most memorable moments. By keeping operations seamless and customer-focused, this team plays a pivotal role in delivering experiences that help our customers own their most special occasions.

About the role

As the Quality Manager, you will play a crucial role in managing and creating the quality control and auditing processes that ensure our products meet rigorous standards. You will oversee the inspection, testing, and validation of tuxedos and related formalwear, ensuring accuracy and quality in all warehouse processes. The role will require collaboration with the warehouse operations team, customer service, and other departments to optimize the quality and efficiency of our fulfillment processes.

• Education
• Bachelor's degree in Business, Supply Chain, Operations Management, or a related field, or equivalent experience.
• Experience
• 3+ years of experience in quality control, warehouse operations, or supply chain management.
• Prior experience in QC/QA QMS for consumer products, apparel and tailored clothing is a plusPrior experience in a fashion, e-commerce, or garment rental business is a plus.
• Strong understanding of quality control methodologies, quality assurance tools, and auditing processes. Specialized certification in Quality (ASQ, etc) 
• Skills
• Detail-oriented with a keen eye for quality and precision.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills, with the ability to collaborate across teams.
• Proficiency with Microsoft Office Suite, Google Suite, and warehouse management systems (WMS) or similar platforms.
• Problem-solving skills and the ability to make decisions based on data and quality standards.
• Ability to zoom in on details and zoom out for overall understanding of business objectives and customer experience.
• Attributes
• Strong leadership skills with the ability to motivate and influence others.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• A passion for delivering exceptional customer experiences through high-quality products.

• Competitive medical, dental, vision, and disability plans
• Option to participate in a  401(k) plan through Betterment 
• Equity in the company with employee stock options 
• Flexible time off - take time as you need it for self-care and recovery
• 14 paid holidays + annual winter break
• Monthly cell phone reimbursement
• Monthly wellness stipend
• Work From Home stipend 
• 6 weeks paid parental leave; an additional 6-8 weeks disability leave for eligible birthing parents
• One Medical membership
• Carrot Family Planning membership
• Health Savings Account with Employer Contributions
• Employee engagement, cultural events, and trainings 
• Apple equipment or whatever you need to be productive
• Free Rentals + discounts on garment purchases for you, your partner, and friends & family
• Team member discount on Marke jewelry products
• Annual compensation review process

Diversity, Equity, Inclusion and Belonging 

We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal opportunity employer to all. 

The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.

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