Assistant Manager

As an Assistant Manager at The Brass Tap, your primary responsibilities will include leading a team to create excellent guest experiences, ensuring compliance with food safety and alcohol service standards, mentoring new team members, and driving sales growth to meet budgeted targets. You’ll play a vital role in maintaining a safe and inviting environment for guests while working closely with the management team.

To apply for the Assistant Manager position at The Brass Tap, you need to be eligible to work in the United States, have a minimum of two years of experience in a casual restaurant or bar management role, and be at least 21 years old. Being available to work evenings, weekends, and holidays is essential to cater to our guests' needs.

The Brass Tap prioritizes safety and cleanliness by adhering to strict food safety guidelines and responsible alcohol service standards. As an Assistant Manager, you will be responsible for maintaining these standards by training your team, conducting regular safety audits, and ensuring that the environment remains clean and inviting for all guests.

At The Brass Tap, we foster a culture of growth and development. As an Assistant Manager, you will have opportunities to advance into higher management roles within our establishment as well as gain valuable skills in team leadership, financial oversight, and customer service that are essential for a successful career in the food and beverage industry.

The work culture at The Brass Tap is vibrant, collaborative, and guest-focused. As an Assistant Manager, you will work in a dynamic environment surrounded by a team that values personality, hard work, and a passion for craft beer and food. It's an exciting atmosphere where your contributions directly impact guest satisfaction and operational success.

When addressing customer complaints, it's crucial to listen actively and empathize with their concerns. As an Assistant Manager, I believe in swiftly and courteously resolving issues while ensuring the guest feels valued and heard. I would take immediate action to remedy the situation and follow up afterwards to assure their satisfaction.

My management style is collaborative and hands-on. I prioritize fostering a positive team environment by encouraging open communication and team input. I believe in leading by example, setting clear expectations, and providing consistent feedback to help my team improve and grow. This approach is particularly effective in a busy bar environment like The Brass Tap.

To motivate my team, I focus on creating a supportive environment where everyone feels valued and recognized for their contributions. I believe celebrating small successes and ensuring my team has opportunities for personal and professional growth is vital. Additionally, I encourage team-building activities that strengthen camaraderie and collaboration.

Ensuring compliance with alcohol service laws requires awareness and vigilance. As an Assistant Manager, I train my team on responsible alcohol service, monitor service practices during shifts, and enforce ID checks. I also regularly communicate with our staff about the importance of adhering to these laws to maintain a safe environment for both guests and employees.

My approach to inventory management involves meticulous tracking and regular audits. I believe in using data analytics to understand sales trends, which helps me make informed decisions about stock levels and ordering. Proper inventory management is essential to minimize waste and ensure our guests always find their favorite brews available.

Staying organized in a fast-paced environment requires effective time management and prioritization. I utilize digital tools for scheduling and task management while also maintaining clear communication with my team. During peak hours, I focus on delegating tasks based on individual strengths to ensure smooth operations and guest satisfaction.

Certainly! In a previous role, I identified that a team member struggled with customer interactions. I scheduled one-on-one coaching sessions to address their concerns, provided constructive feedback, and role-played different scenarios. Over time, their confidence and performance improved significantly, leading to better guest interactions and team morale.

I am passionate about working in hospitality because it allows me to create memorable experiences for others. I find joy in connecting with guests and ensuring they leave happy and satisfied. The fast-paced nature of the industry challenges me to think on my feet and continuously improve my skills, which I find incredibly rewarding.

During busy shifts, I maintain composure and focus on the task at hand. I prioritize tasks efficiently and communicate effectively with my team, ensuring everyone knows their roles. If issues arise, I address them calmly and quickly to minimize disruption. Staying organized and leading my team with confidence helps create a positive atmosphere even in high-pressure situations.

I want to work at The Brass Tap because I admire its commitment to quality craft beer and excellent customer service. Joining a team that shares my passion for hospitality and a great atmosphere excites me. I believe my skills and experience as an Assistant Manager align perfectly with The Brass Tap's mission to create memorable experiences for our guests.