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Job details

Front Desk Supervisor

Property Description

The Camby, Autograph Collection is a boutique luxury hotel located in the heart of Phoenix, Arizona, offering a distinctive and vibrant work environment for those seeking an exciting career in hospitality. As a job applicant, joining the team at The Camby means being part of a unique property known for its upscale design, exceptional service, and dynamic atmosphere. The hotel offers a range of employment opportunities, from guest services to food and beverage, events, and more, providing a diverse and rewarding career path. The Camby is committed to creating a culture that values creativity, innovation, and outstanding guest experiences. Employees can expect to work in a stylish and modern environment, where they can showcase their skills, grow their career, and be part of a team that delivers memorable experiences to guests. Joining the team at The Camby presents a unique opportunity to be part of a one-of-a-kind hotel that is at the forefront of Phoenix's hospitality scene.

Overview

Are you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadership skills, you'll ensure smooth front desk operations and create memorable experiences for our valued guests. Take the next step in your career and be part of a team that values excellence, growth, and teamwork. Apply now and become an integral part of our hotel/resort's success story!

Key Responsibilities:

  • Supervise front desk operations, including check-in, check-out, and guest services
  • Lead and motivate the front desk team to provide exceptional customer service
  • Handle guest inquiries, concerns, and special requests in a professional and efficient manner
  • Train and onboard new front desk staff members
  • Ensure accuracy and completeness of guest reservations and billing information
  • Collaborate with other departments to resolve guest issues and enhance guest experiences
  • Maintain a clean and organized front desk area
  • Monitor and maintain compliance with hotel policies and procedures

Join our team as a Front Desk Supervisor and take your hospitality career to new heights. Apply now and be part of our hotel's commitment to delivering exceptional guest experiences. With your leadership skills and passion for hospitality, you'll inspire and empower our front desk team to provide memorable stays for our valued guests.

Qualifications

  • Prior cash handling experience necessary
  • High School graduate or G.E.D. equivalent
  • Ability to communicate effectively with the public and other Team Members
  • Read, write and speak English fluently
  • Six months Front Desk experience
  • Strong computer skills
  • Flexible schedule including nights and weekends

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

  • Three Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays). 
  • 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.

 

Average salary estimate

$50000 / YEARLY (est.)
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$40000K
$60000K

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What You Should Know About Front Desk Supervisor, The Camby Hotel

If you're looking for an exciting opportunity to kickstart or advance your career in hospitality, The Camby, Autograph Collection in Phoenix is the place to be! As a Front Desk Supervisor, you’ll not only lead a passionate team but also play a pivotal role in creating exceptional experiences for our valued guests. You’ll oversee front desk operations and ensure smooth check-in and check-out processes while motivating your team to deliver top-notch customer service. Think you have what it takes? Your strong leadership skills combined with your enthusiasm will shine as you handle guest inquiries and special requests with professionalism and charm. The Camby prides itself on its dynamic and upscale atmosphere, and that is reflected in our commitment to service excellence and innovation. You can be part of a culture that celebrates creativity while you grow your career in this stylish environment. You’ll be training and onboarding new team members, ensuring everything runs seamlessly at the front desk, and collaborating with other departments to enhance guest experiences. Joining the Camby team is not just about a job; it's about being an integral part of a very special hospitality scene in Phoenix. If you’re ready to elevate your hospitality career, apply now to be our Front Desk Supervisor and leave a lasting impression on all who visit!

Frequently Asked Questions (FAQs) for Front Desk Supervisor Role at The Camby Hotel
What are the main responsibilities of a Front Desk Supervisor at The Camby?

As a Front Desk Supervisor at The Camby, your primary responsibilities include supervising front desk operations, ensuring seamless guest check-ins and check-outs, and leading the front desk team in delivering excellent customer service. You'll also handle guest inquiries, train new staff, maintain accurate reservation records, and collaborate with various departments to enhance the overall guest experience.

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What qualifications do I need to become a Front Desk Supervisor at The Camby?

To qualify for the Front Desk Supervisor position at The Camby, you should have a high school diploma or G.E.D. equivalent, prior cash handling experience, and at least six months of experience in a front desk role. Effective communication skills in English, strong computer skills, and a flexible schedule that includes nights and weekends are also essential for this position.

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How can I succeed as a Front Desk Supervisor at The Camby?

Success as a Front Desk Supervisor at The Camby hinges on your ability to lead and motivate your team, handle guest inquiries professionally, and maintain a cheerful and organized front desk area. Showcasing your passion for hospitality, fostering teamwork, and staying proactive in resolving guest issues will greatly contribute to your effectiveness in this role.

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What sets The Camby apart as a workplace for Front Desk Supervisors?

What truly sets The Camby apart is its commitment to a vibrant and innovative work culture. As a Front Desk Supervisor, you'll thrive in a boutique luxury hotel environment that values creativity, teamwork, and exceptional guest service, allowing you to not only grow your career but also create unforgettable experiences for guests.

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What benefits can I expect as a Front Desk Supervisor at The Camby?

As a Front Desk Supervisor at The Camby, you'll be rewarded with a variety of benefits, including comprehensive medical coverage, dental and vision plans, 24/7 telehealth services, paid time off, tuition reimbursement, hotel discounts, and more. The Camby values its employees and their well-being, making it a great place to work!

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Common Interview Questions for Front Desk Supervisor
How would you handle a difficult guest at the front desk?

When dealing with a difficult guest, it's essential to remain calm and empathetic. Listen actively to their concerns, apologize for any inconvenience, and work on finding a satisfactory solution. Highlight your conflict-resolution skills by explaining how you would ensure they leave satisfied, reinforcing the hotel's commitment to exceptional service.

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Can you describe your experience with cash handling?

For this question, emphasize your previous experience in handling cash at the front desk or similar roles. Discuss any relevant procedures you've followed to ensure accuracy and security, as well as how you've managed discrepancies if they occurred, showcasing your attention to detail and accountability.

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What strategies do you use to motivate your team?

Share examples of how you've successfully motivated a team in your previous roles. Discuss the importance of recognizing individual contributions, fostering a positive work environment, and setting clear goals. If you've implemented training programs or team-building activities, be sure to mention those as well.

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How do you ensure excellent guest service at the front desk?

Talk about the importance of effective communication and attentiveness to guest needs. Mention strategies like regularly checking in with your team to ensure they feel supported, being proactive in addressing potential guest issues, and maintaining high standards of professionalism at the front desk.

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What do you believe is the most important quality for a Front Desk Supervisor?

You might say that effective leadership is crucial, as a Front Desk Supervisor sets the tone for guest interactions and team dynamics. Empathy, problem-solving skills, and the ability to stay calm under pressure are also key qualities that contribute to outstanding performance in this role.

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How would you train a new front desk employee?

Describe your training process for new employees, emphasizing the importance of thorough orientation, shadowing experienced team members, and hands-on practice. Mention how you would provide constructive feedback and conduct regular check-ins during their training period to assess their progress.

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How do you manage multiple guest requests simultaneously?

Explain your approach to prioritizing tasks, such as addressing urgent guest issues first while effectively delegating less critical requests to team members. Highlight your organizational and time-management skills that enable you to maintain efficiency even during peak hours.

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What do you do to maintain a positive work environment?

Discuss how fostering open communication, celebrating team achievements, and providing opportunities for staff development contribute to a positive workplace. Mention any practices you have in place to encourage camaraderie and support among team members.

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Can you provide an example of a time you resolved a guest complaint?

Share a specific scenario where you effectively resolved a guest complaint, detailing how you listened, took action, and followed up to ensure satisfaction. Use this opportunity to showcase your problem-solving skills and commitment to guest service excellence.

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What technology or booking systems are you familiar with?

Be candid about the booking systems you've used in the past, whether it's Opera, Marriott or any other software. Explain your comfort level with technology and willingness to learn new systems quickly, demonstrating your adaptability in the fast-paced hospitality environment.

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Full-time, on-site
DATE POSTED
April 7, 2025

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