Personal Shopper

As a Personal Shopper at The Fresh Market, your main responsibilities include providing exceptional guest service, ensuring accuracy in fulfilling guest orders, and assisting with the payment and pickup processes. You'll engage with guests to understand their needs and preferences, guiding them through the online grocery experience, and ensuring complete satisfaction.

To become a Personal Shopper at The Fresh Market, you need guest service-related experience in a retail, grocery, or hospitality environment, along with excellent communication and interpersonal skills. Additionally, you must be at least 18 years old, or 19 years old in specific states, to be eligible for the role.

The Personal Shopper role at The Fresh Market requires a flexible schedule to meet the needs of our guests and team. This includes availability to work on weekends, evenings, and holidays as needed, allowing for a varied and engaging work environment.

Personal Shoppers at The Fresh Market enjoy a range of benefits including a generous 30% team member discount, access to early wage payments, a 401K contribution with company match, and comprehensive health insurance plans. Additional perks such as personal time off, discounts on various services, and a financial wellness program are also available.

The Fresh Market is committed to creating a diverse, equitable, and inclusive workplace for all team members, including Personal Shoppers. The company adheres to equal opportunity employment principles and provides reasonable accommodations for qualified applicants, ensuring every voice and background is valued within the team.

Handling difficult customers requires patience and strong communication skills. As a Personal Shopper, it's essential to actively listen to their concerns, empathize with their situation, and provide effective solutions, ensuring they leave satisfied.

In your response, highlight a specific instance where you identified a guest's unique needs and took proactive steps to exceed their expectations. This showcases your commitment to outstanding guest service.

To ensure order accuracy, methodically check each item against the guest's list while packing orders. Additionally, double-check the final order before handing it off to the guest, emphasizing your attention to detail.

During peak times, prioritizing customer interactions is crucial. You can utilize strategies like managing orders efficiently while maintaining quality service, ensuring both guest satisfaction and productivity.

Excellent guest service involves understanding guests' needs, being approachable, and providing timely, friendly assistance. Personal anecdotes about your customer service philosophy can be impactful.

Describe a communication style that is open, friendly, and supportive. Share examples of how this has helped you build rapport with guests and coworkers in previous roles.

As a Personal Shopper, your role is vital in creating a fantastic guest experience by offering personalized attention, fulfilling orders accurately, and providing friendly guidance throughout their shopping journey.

Discuss specific ideas for enhancing the guest shopping experience, such as suggesting new products that meet customer preferences or improving the ordering process through efficient communication.

Focus on your passion for food and customer service as well as your ability to contribute positively to team dynamics. Highlight how your values align with the mission of The Fresh Market.

Discuss your strategies for staying calm under pressure, such as staying organized, utilizing teamwork, and taking proactive steps to minimize stress during peak hours.