Insurance Sales Support Specialist - Contact/Call Center

As an Insurance Sales Support Specialist with The Hartford, your primary responsibilities involve assisting the Inside Sales Team in the sales acquisition process. You’ll be required to build leads, manage inbound calls, follow up on open quotes, and establish strong relationships with small business owners. Your role will also include promoting The Hartford’s unique value proposition and ensuring a positive customer experience throughout the sales journey.

The Hartford seeks candidates with excellent communication skills, both written and verbal, as well as strong organizational abilities. While call center experience is preferred, it is not mandatory. Ideal candidates showcase a competitive nature, are goal-oriented, and possess the ability to multitask effectively in a fast-paced environment. You'll also need to prioritize inbound calls wisely to maximize lead conversion.

Yes, the Insurance Sales Support Specialist position at The Hartford is 100% remote for candidates residing in the MST/PST time zones or within Arizona. This flexible arrangement allows you to work comfortably from home, contributing to a healthy work-life balance while still engaging in meaningful work.

The Hartford offers an annualized base salary range of $46,000 - $69,000 for the Insurance Sales Support Specialist role. Keep in mind that actual pay can vary based on your performance, qualifications, and competencies. Additionally, The Hartford provides a comprehensive compensation package that includes bonuses and incentives to reward your hard work.

Working as an Insurance Sales Support Specialist is a fantastic entry point into The Hartford’s Sales and Underwriting organization. This role provides you with the opportunity to develop essential skills and knowledge that will aid in your advancement within the company. It's not uncommon for our sales support staff to transition into various positions, from sales agents to underwriters, as they grow their careers with us.

In handling a dissatisfied customer, I would first acknowledge their feelings and express understanding. It's important to ask clarifying questions to identify their concerns and gather additional context. From there, I would discuss potential adjustments or alternative options to meet their needs, emphasizing the value The Hartford offers. Effective communication and empathy are key to resolving such situations.

To build rapport with small business owners, I would focus on active listening to understand their specific needs and concerns. I would use personable communication to foster a friendly and trusting environment. Additionally, sharing relevant insights about how The Hartford can help their business succeed would showcase my commitment to their success.

My primary goal as an Insurance Sales Support Specialist is to become a trusted advisor to our clients, ensuring that I understand their business needs thoroughly. Additionally, I aim to contribute to the Inside Sales Team’s success by effectively generating leads and converting sales opportunities. Building a robust pipeline of satisfied customers will be a key focus.

In a fast-paced call center environment, I prioritize tasks by assessing urgency and importance. I would use tools and systems to manage incoming calls effectively while maintaining organized notes on ongoing tasks. Creating a daily schedule and setting short-term goals can also help keep myself focused and efficient.

In my previous position, I successfully closed a sale by first identifying the client's needs and pain points through active listening. I tailored my pitch to address those specific concerns and offered solutions that highlighted the benefits of our services. Following up promptly and demonstrating thorough understanding helped reinforce their trust in the decision.

Teamwork is crucial in the Insurance Sales Support Specialist position as collaboration with the Inside Sales Team drives the sales acquisition process. Sharing feedback and strategies with team members is essential for optimizing the sales cycle. A cohesive team can often achieve better results than individual efforts alone.

The Hartford stands out for its commitment to exceptional customer service and a long-standing reputation in the insurance market. The company's focus on small business needs and innovative solutions, along with its strong emphasis on diversity and inclusion, contributes to its positive brand image that resonates with clients.

Following up with a lead involves a blend of persistence and sensitivity. I would reach out after an appropriate interval, perhaps a week later, via their preferred communication method. In my message, I would express appreciation for their initial interest, provide additional information, and invite further discussion. It’s essential to remain respectful and not overly pushy.

I have experience with various CRM systems that help in tracking sales activities and managing pipelines. Tools like Salesforce or HubSpot assist me in organizing client data, scheduling follow-ups, and monitoring sales progress, which are all vital to maintaining an efficient sales process.

Adapting my sales approach based on customer personalities involves careful observation and flexibility in communication style. For instance, with analytical customers, I would present detailed data and logical reasoning, while with more personable clients, I would focus on building a relational connection. Understanding their preferences enables me to tailor my pitch effectively.