Latvian Speaking Customer Service for Aviation Department

As a Latvian Speaking Customer Service Representative at The House of Mercier, your primary responsibilities will include handling customer inquiries in both Latvian and English, resolving complaints effectively, assisting with flight bookings, changes, and cancellations, and ensuring a high level of service delivery. You will also collaborate with aviation partners and maintain accurate records of customer interactions, which is critical in promoting brand loyalty and customer satisfaction.

To qualify for the Latvian Speaking Customer Service Representative position at The House of Mercier, candidates must be fluent in both Latvian and English, possess previous customer service experience (ideally within the aviation or travel industry), and exhibit strong communication skills. Additionally, candidates should demonstrate an ability to handle challenging situations with a calm approach, showcase problem-solving skills, and be comfortable utilizing computer systems and CRM software.

While previous experience in the aviation industry is preferred for the Latvian Speaking Customer Service Representative role at The House of Mercier, it is not strictly required. However, having a background in customer service can greatly enhance your ability to connect with clients and understand their needs in this fast-paced environment.

As a Latvian Speaking Customer Service Representative at The House of Mercier, candidates should anticipate a flexible schedule that may include working evenings and weekends. This shift flexibility is crucial due to the nature of customer inquiries and the operational hours of the aviation sector.

Latvian Speaking Customer Service Representatives at The House of Mercier enjoy a wealth of impressive benefits. These include fully paid training, a relocation package that covers flights, transfers, and hotels, monthly performance bonuses, private insurance, and two extra salaries per year. These benefits are designed to support employees in their professional growth and offer a secure working environment.

When answering this question, highlight any previous roles you've held in customer service, especially those within the aviation or travel sector. Share specific examples of how you helped customers resolve issues, managed bookings or cancellations, and measured your success in enhancing customer satisfaction.

In your response, emphasize the importance of empathy and listening. Provide a situation where you've resolved a complaint, explaining how you calmly addressed their concerns and worked towards a satisfactory solution, as this shows your problem-solving skills.

Discuss strategies such as prioritization and using CRM tools to manage customer inquiries efficiently. You can mention your experience maintaining detailed records and ensuring no customer feels overlooked.

Offer a specific example where your actions exceeded customer expectations, illustrating your commitment to customer service and how it positively impacted the company or customer relationship.

Reflect on the unique aspects of the aviation industry, such as the need for timely communication, understanding complex issues like travel regulations, and ensuring passengers feel supported throughout their journey. Show your understanding of these nuances.

Describe your proactive learning style and mention any methods you use to familiarize yourself with new products, such as engaging with colleagues, seeking out training materials, or leveraging online resources.

Explain how you remain focused on customers by keeping a positive attitude and employing stress-reduction strategies such as taking deep breaths or stepping back to regain focus.

Discuss any CRM software or communication tools you have experience with, and highlight how they enhance customer interactions and service delivery.

Emphasize your ability to communicate in multiple languages, using translation tools if needed, and the importance of patience and clarity in communication, showcasing your adaptability.

Share what inspires you in customer service, whether it’s helping people travel, solving their problems, or being part of a dynamic team that shares a passion for aviation.