Lithuanian Speaking Customer Service for Automotive Department

In the Lithuanian Speaking Customer Service role at The House of Mercier, you will be responsible for providing professional customer support for automotive inquiries, assisting customers with their questions through multiple channels, and ensuring that complaints and issues are resolved promptly. You will also collaborate with the automotive team to enhance service delivery and document all customer interactions in our CRM system.

To qualify for the Lithuanian Speaking Customer Service position at The House of Mercier, candidates should be fluent in Lithuanian and English, possess excellent communication skills, and have a strong customer service orientation. Previous experience in customer service, especially within the automotive industry, is preferred, along with solid problem-solving skills and familiarity with CRM systems.

The Lithuanian Speaking Customer Service role at The House of Mercier offers a competitive monthly salary, supplemented by two extra salaries per year, performance bonuses, and additional benefits like private insurance. The overall compensation package reflects the value we place on your contributions.

At The House of Mercier, newly hired Lithuanian Speaking Customer Service representatives will receive fully paid training to ensure they are well-equipped with the skills and knowledge necessary to excel in their role. This training will cover product knowledge, customer service techniques, and the use of CRM systems.

Lithuanian Speaking Customer Service representatives at The House of Mercier will have numerous growth opportunities within the company. By working closely with a diverse team and top automotive brands, you will have the chance to enhance your skills, learn about various aspects of customer service, and potentially advance into higher roles within the organization.

When answering this question, share specific examples from your previous roles that highlight your customer service skills. If you have worked in the automotive industry, discuss how your experience has equipped you with unique insights into customer needs and expectations.

Focus on demonstrating your problem-solving skills and ability to remain calm under pressure. Provide an example of how you would listen to the customer, empathize with their situation, and work towards a resolution that meets their needs while maintaining the company's policies.

Discuss the importance of active listening, clear verbal communication, and maintaining a positive tone. Share methods you use to ensure customers feel heard and understood, such as paraphrasing their concerns and confirming solutions.

Explain your strategies for staying organized, such as using CRM systems to document interactions, setting priorities, and managing your time effectively. Mention how these methods contribute to providing consistent and reliable customer service.

Outline your process for escalating issues that you cannot resolve personally, while maintaining communication with the customer. Emphasize your commitment to follow up and ensure the customer is satisfied with the resolution.

Share your enthusiasm for the company's values and mission. Highlight your passion for customer service and discuss what excites you about the automotive sector, as well as the potential for personal and professional growth at The House of Mercier.

Discuss your proactive attitude toward learning, such as reading product manuals, participating in training sessions, and seeking mentorship from knowledgeable colleagues. Emphasize the importance of being well-informed to effectively assist customers.

Share a specific story that demonstrates your dedication to customer service. Describe the customer's situation, the additional efforts you made, and how it positively impacted their experience and satisfaction.

Identify qualities such as empathy, responsiveness, effective communication, and problem-solving. Explain why these elements are critical in building strong relationships with customers and ensuring their satisfaction.

Discuss your open-mindedness to feedback and how you view it as an opportunity for growth. Provide examples of how you’ve used constructive criticism to improve your customer service skills and enhance the overall customer experience.