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Site Reliability Engineer

Company Description

Rank Interactive, the digital arm of the Rank Group plc, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.

Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.

With offices in the UK, Gibraltar, Malta, Barcelona, Mauritius, South Africa, and Israel and being part of a group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.

Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.

Job Description

As a Site Reliability Engineer (SRE) you will ensure our customers get the best quality of service and up-time we can give them.

  • Identify where we can expect and how we can tolerate IT failures from our systems as well as those we depend upon.
  • Responsible for the availability, performance, monitoring, and incident response, and general service management, of the platforms and services that our company runs and owns.
  • Work closely with our developers and architects to build and run services and systems that respond consistently to failures by gracefully degrading our services and help to ensure they are thinking about operational deliverables such as monitoring, logging, run books which can be make or break for diagnosing and fixing critical issues.
  • Responsible for ensuring the systems and applications we launch remain available, reliable and efficient at accomplishing their duties even as their duties scale and evolve.
  • Involved in every part of our site, from conceptions of products and their development to deployment, troubleshooting and analysis.
  • Design, build and automate tools and processes to ensure and improve scalability, availability and performance across areas of technology. In addition, build, integrate and run tools to inject, predict and identify infrastructure and service failures on an ongoing basis to help optimise our sites.
  • Ability to work independently, meet deadlines, and handle out of office on-call support

Qualifications

  • Experience with AWS services, Docker/Kubernetes, and CI/CD pipelines (e.g., Jenkins, GitHub Actions)
  • Proficiency in infrastructure as code (preferably Terraform) and configuration management (preferably Ansible)
  • Strong UNIX/Linux systems administration and networking background
  • Experience with database administration (MS SQL, AWS RDS, Elasticsearch) and web technologies (Apache/Nginx)
  • Programming skills in Python, Bash, or Java
  • Familiarity with monitoring tools (e.g., Splunk, New Relic, AWS CloudWatch)
  • Understanding of IT Service Management (ITIL) in an agile DevOps environment
  • Degree or equivalent qualification desirable (ideally in Computer Science, Mathematics, Engineering or a similar discipline)
  • Excellent problem-solving skills and passion for automation and quality
  • Strong communication skills and ability to work effectively in a team environment
  • Experience implementing scalable software systems and platforms

#LI-Onsite #LI-MN1

Additional Information

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself

Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.  

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. 

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.  

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. 

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.    

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview. 

Average salary estimate

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What You Should Know About Site Reliability Engineer, The Rank Group

At Rank Interactive, we're on the hunt for a Site Reliability Engineer (SRE) to join our dynamic team in Ebene, Quatre Bornes, Mauritius! As a crucial player in our global digital gaming company, you will be responsible for ensuring that our services are always up and running, providing the best quality experience for our customers. In this role, you will identify potential IT failures and devise strategies for minimal impact on our operations. You’ll work side by side with developers and architects, enabling us to build resilient services that respond gracefully to any hiccups. Your expertise will shine as you monitor platform performance, respond to incidents, and guarantee consistent service management. You’ll be involved at every stage, from product conception through to deployment and troubleshooting. With a focus on automation and performance optimization, your skill set—ranging from AWS services to database administration—will empower our infrastructure. Plus, with a culture that values diversity and inclusion, you will find support for your personal growth, from training to international collaboration. Join us and be part of a team that doesn’t just build technology but creates excitement and enjoyment for millions around the globe!

Frequently Asked Questions (FAQs) for Site Reliability Engineer Role at The Rank Group
What are the main responsibilities of a Site Reliability Engineer at Rank Interactive?

As a Site Reliability Engineer at Rank Interactive, you'll ensure the availability, performance, and monitoring of our services. Your duties will involve identifying IT failure points, collaborating with developers to enhance service reliability, and managing incident responses. You'll also design and implement automation tools to improve scalability and performance across our technology landscape.

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What qualifications are required for the Site Reliability Engineer position at Rank Interactive?

Candidates for the Site Reliability Engineer role at Rank Interactive are ideally expected to have experience with AWS services, Docker/Kubernetes, and CI/CD pipelines. Proficiency in infrastructure as code, UNIX/Linux systems, database management, and programming in Python or Bash is also beneficial. A degree in Computer Science or a similar field is desirable but not mandatory.

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How does Rank Interactive support the continuous development of Site Reliability Engineers?

Rank Interactive places a strong emphasis on employee growth, offering development opportunities, leadership training, and access to cutting-edge industry certifications for all Site Reliability Engineers. We also encourage a culture of learning and collaboration, where you can immerse yourself in new cultures and work with teams from across the globe.

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What tools and technologies should a Site Reliability Engineer be familiar with at Rank Interactive?

As a Site Reliability Engineer at Rank Interactive, familiarity with monitoring tools like Splunk, New Relic, and AWS CloudWatch is essential. You should also have a strong grounding in Docker/Kubernetes, CI/CD practices, and database technologies like AWS RDS and MS SQL, ensuring you can maintain and optimize our digital services efficiently.

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What is the work environment like for a Site Reliability Engineer at Rank Interactive?

The work environment for a Site Reliability Engineer at Rank Interactive is inclusive, collaborative, and vibrant. With a focus on well-being and employee support, we offer various programs to ensure our team members thrive. Whether it’s participating in global team projects or benefitting from our supportive networks, you’ll find an engaging workplace with ample opportunities to grow.

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Common Interview Questions for Site Reliability Engineer
Can you describe your experience with AWS services as a Site Reliability Engineer?

When answering this question, highlight specific AWS services you've worked with, such as EC2, RDS, or Lambda, and describe how you've implemented them in past projects to enhance service reliability and performance.

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How do you handle incidents and outages in a live environment?

Discuss your approach to incident management, emphasizing steps such as identifying the root cause, communicating with stakeholders, and implementing a post-incident review to prevent future occurrences.

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What strategies do you use to ensure system scalability and performance?

Share strategies like automated load testing, monitoring performance metrics, and using infrastructure as code to quickly replicate environments, demonstrating your proactive understanding of scalability.

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How would you automate a manual deployment process?

Explain your experience with CI/CD pipelines, detailing tools you've used like Jenkins or GitHub Actions, and the benefits that automation brings to deployment efficiency and reliability.

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What monitoring tools are you familiar with, and how have you used them?

Mention specific tools like New Relic or AWS CloudWatch, and provide examples of how you configured alerts, dashboards, and metrics to monitor system health and prevent issues before they escalate.

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Describe a challenging technical problem you solved as an SRE.

Choose a relevant example that showcases your analytical skills and problem-solving approach, detailing the problem, steps you took, and the positive impact of your solution on service reliability.

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How do you collaborate with developers to improve service reliability?

Discuss the importance of communication and teamwork, providing examples of projects where you partnered with developers to create reliable, efficient systems through shared insights and goals.

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What role does documentation play in your work as an SRE?

Emphasize that documentation is critical for knowledge sharing, onboarding new team members, and ensuring consistent service management practices, describing how you maintain and organize documentation in your previous roles.

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How do you keep up with advancements in technology relevant to your work?

Talk about resources like tech blogs, webinars, online courses, and professional networks you engage with to stay updated on new tools, technologies, and best practices in site reliability.

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What is your approach to managing on-call responsibilities?

Explain how you prioritize effective handovers, utilize monitoring to anticipate potential issues, and ensure thorough documentation to streamline problem resolution, while also balancing work-life demands.

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Established in 2001 and headquartered in Maidenhead, Berkshire, United Kingdom, Rank Group is a British gambling and leisure company.

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Full-time, on-site
DATE POSTED
April 16, 2025

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