Estate Support Staff (Part-Time) - job 1 of 2

As an Estate Support Staff member at Lewis Cellars, your key responsibilities include welcoming guests, clearing tables, ensuring a clean and organized environment, and delivering exceptional customer service. You'll quickly become an essential part of the guest experience, from water service to accommodating special requests—all aimed at upholding the luxury standards of our Napa estate.

While previous experience in a restaurant or tasting room is preferred, it's not mandatory to apply for the Estate Support Staff position at Lewis Cellars. We value a strong interest in customer service, a flexible schedule that accommodates evenings and weekends, and a willingness to learn about wine. If you possess good judgment and strong organizational skills, you're likely a great fit!

The Estate Support Staff position at Lewis Cellars is a part-time role, requiring up to 24 hours of work per week. This setup offers flexibility with scheduling, allowing you to work three days a week while still enjoying life's other commitments like education or family time.

The pay range for the Estate Support Staff position at Lewis Cellars is between $20.00 to $22.00 per hour, and you'll also be included in the tip pool. Final compensation will be determined based on your skills and experience, making this role not just rewarding in terms of job satisfaction but also financially beneficial.

Lewis Cellars offers several great benefits for Estate Support Staff, including part-time vacation accruals, discounts on wine and merchandise, and a fun work environment. Moreover, staff members can enjoy unlimited FIJI water at work and have access to our wine education program, which helps you grow your knowledge of fine wines.

In handling a guest complaint at Lewis Cellars, it's vital to remain calm and attentive. Acknowledge the guest’s concern, reassure them that you're there to assist, and communicate the issue to a server or manager immediately. Ensuring that guests feel heard and valued is key to delivering exceptional customer service.

During peak hours, as Estate Support Staff, effective prioritization is critical. Begin with immediate guest needs, such as table clearing and water service. Meanwhile, keep an eye on the overall cleanliness and restock supplies as needed. Develop a workflow that allows you to balance guest interactions with necessary cleanup, ensuring excellent service at all times.

Exceptional customer service in a luxury winery like Lewis Cellars is characterized by attentiveness, personalization, and a genuine passion for wine. Guests should feel valued and recognized, and staff members should be knowledgeable and enthusiastic about the offerings, creating memorable experiences that encourage return visits.

In any team setting, effective communication and collaboration is key. For instance, if you were part of a busy service team during a tasting event, you'd coordinate with fellow staff to manage guest needs while keeping the area clean and organized, showcasing your ability to contribute to a positive atmosphere effectively.

When answering this question, think about your passion for hospitality and fine wine. Emphasize your appreciation for Lewis Cellars' commitment to excellence and your excitement to be part of a team that crafts unforgettable experiences. A genuine appreciation for the brand’s legacy will resonate well.

Attention to detail is paramount in the luxury hospitality environment at Lewis Cellars. Make it a habit to consistently check areas for cleanliness, ensure table settings are perfect, and anticipate guest needs without being asked. Being proactive shows a commitment to outstanding service.

Highlight your adaptability and how you thrive under pressure. Share specific examples where you managed multiple tasks simultaneously, such as serving guests while ensuring the tasting room remains immaculate, and explain how you maintain composure and professionalism throughout.

Demonstrating knowledge about Lewis Cellars, including its reputation for high-quality wines and exceptional culinary experiences, shows that you're invested in the position. Mention your interest in learning more about their specific wine varieties and how they enhance guests' experiences.

Maintaining professionalism involves presenting a polished appearance, using polite language, and handling inquiries or complaints courteously. Always remember your role as a representative of the Lewis Cellars brand, reflecting its values in your interactions.

Show your eagerness to learn by mentioning your enthusiasm for wine education programs. Discuss your plans to engage with co-workers and attend training sessions, and express your excitement about gradually expanding your wine knowledge to enhance guest experiences.