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Events Assistant Manager

Company Description

A new era of luxury hospitality is coming to Napa. Opening this year, Lewis Cellars will build on its legacy, now with a reimagined estate and a world-class culinary program led by our MICHELIN-Starred Executive Chef. This is more than just a new tasting room—it's an opportunity to shape something extraordinary at a destination where handcrafted wines meet exceptional service.

As we prepare to unveil this incredible property, we seek passionate professionals to be part of the journey—bringing warmth, expertise, and a commitment to providing unparalleled customer service. If you’re passionate about hospitality, fine wine, and creating unforgettable guest experiences, this is your chance to be part of something truly special.

We are seeking an Events Assistant Manager to join our newly designed, state-of-the-art tasting room at Lewis Cellars. Under the direction of the Director of Hospitality, the Events Assistant Manager oversees all aspects of food service and events and supports the daily tasting room operations. Daily tasting room activities include positive customer interactions, meeting Wine Insider sign-up goals, staff training, and collaboration with other departments such as Hospitality, Marketing, Wine Society, and Production. You will collaborate with the Sales Manager on planning, organizing, and managing all events held at the winery, ensuring they meet our high standards and provide an unforgettable experience for our guests. This position requires a creative, detail-oriented, and customer-focused individual who thrives in a fast-paced, dynamic environment. 

This full-time role requires a flexible schedule, including weekends and holidays, and the ability to work evening shifts as needed. The target start date for this position is early April.

Job Description

  • Collaborate with the Sales Manager on all aspects of event planning, from initial client contact through execution, post-event follow-up, and responding to inquiries
  • Partner with the Sales Manager to develop and maintain event timelines, budgets, and schedules to ensure smooth event operations
  • Provide support with all program outreach efforts
  • Work with clients to understand their needs and expectations, offering customized event options tailored to their preferences
  • Coordinate with vendors, catering teams, and suppliers to ensure all materials and services are in place
  • Work in tandem with the winery’s management team and staff to ensure smooth daily operations and successful event execution
  • Assist with training and mentoring event staff to uphold high standards of hospitality and service
  • Oversee the Tasting Room Staff, including responsibility for timecards, scheduling, annual reviews, employee counseling, hiring, performance management, and ensuring employee safety
  • Manage daily staff scheduling across all tasting room areas
  • Enforce Tasting Room Standard Operating Procedures
  • Address and resolve guest concerns or complaints with professionalism, sound judgment, and tact
  • Foster and facilitate effective communication across all departments, including Hospitality, Marketing, Wine Society, Accounting, Production, and Housekeeping

Qualifications

  • 2 years of hospitality sales and event management experience; wine industry experience preferred
  • Minimum 1 year of supervisory or management experience 
  • Knowledge of opening a new outlet or service location is highly desirable
  • Availability to work weekends, evenings, and holidays as needed
  • Understanding of P&L, labor plans, etc.
  • Bachelor’s degree or equivalent experience and prior experience developing, hiring, and building up a team
  • Well-versed in POS Systems and must be able to perform technical calculations, assemble data in spreadsheets and charts/graphs, and manage budgets
  • Proven success working with others and excellent communication skills
  • Ability to relate to people at all levels; educate and serve as a mentor
  • Level I Sommelier - or willingness to get a level I (with company sponsorship) or WSET Level 2
  • Must possess a "big picture" perspective and able to establish direction, obtain commitment and execute appropriate management processes

Pay Range: $80,000 - $90,000 base salary and may include a discretionary bonus. Final compensation will be dependent upon skills and experience.

Additional Information

  • Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 
    • 24/7 online physician consultations 
    • virtual mental health resources 
    • life coaching 
    • engaging employee community groups 
    • cash rewards for healthy habits and fitness reimbursements 
    • library of on-demand fitness videos 
  • Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. 
  • Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses. 
  • Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward. 
  • Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace. 
  • Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSR
  • Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities. 

As part of The Wonderful Wines portfolio—alongside JUSTIN Vineyards & Winery and Landmark Vineyards—Lewis Cellars is a luxury Napa Valley winery specializing in bold, opulent reds and seductive Chardonnays. The winery emphasizes the importance of the journey from grape to glass, crafting world-class wines that are unmistakably Lewis. Offering more than 30 years of excellence, Lewis Cellars captures the attention of in-the-know wine connoisseurs, having been named Wine Spectator’s Wine of the Year in 2016 for its Cabernet Sauvignon. Discover Lewis at its new Napa Valley estate, opening soon in the historic Stags Leap District on the Silverado Trail, offering sweeping views and a singular, lavish tasting experience. Lewis wines can also be found at LewisCellars.com or through select retailers, fine wine shops, and restaurants. Lewis Insiders are the first to receive access and updates about the latest releases and estate events. To learn more or become an Insider, visit LewisCellars.com, LewisInsiders.com or explore our Corporate Social Responsibility work at csr.wonderful.com/.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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What You Should Know About Events Assistant Manager, The Wonderful Company

Welcome to Lewis Cellars, where we’re ushering in a new era of luxury hospitality right in the heart of Napa Valley! We’re excited to announce that we’re on the lookout for an enthusiastic Events Assistant Manager to help shape unforgettable guest experiences in our stunning new tasting room. In this role, you’ll team up with our Director of Hospitality to oversee food service, manage events, and support daily operations at our state-of-the-art facility. If you love hospitality and have a knack for creating memorable moments for guests, we definitely want to hear from you! The ideal candidate will enjoy collaborating with our Sales Manager to plan, organize, and execute a range of events that reflect our high standards for excellence. You’ll also assist with staff training, foster communication across departments, and ensure that our tasting room runs smoothly and efficiently. This is a full-time role, and because hospitality never rests, you should be ready for a flexible schedule that includes weekends and holidays. You’ll need at least two years of hospitality sales and event management experience—preferably in the wine industry—along with a detail-oriented and creative mindset. With a starting pay range of $80,000 - $90,000, plus excellent benefits and opportunities for career development, this is an exciting chance to grow with us at Lewis Cellars as we create something truly extraordinary in Napa!

Frequently Asked Questions (FAQs) for Events Assistant Manager Role at The Wonderful Company
What responsibilities does the Events Assistant Manager at Lewis Cellars have?

The Events Assistant Manager at Lewis Cellars is responsible for collaborating closely with the Sales Manager in all elements of event planning. This includes everything from initial client contact to post-event follow-ups. They also manage event timelines, budgets, and schedules, work closely with clients to tailor events to their specific needs, and ensure seamless coordination with catering teams and other vendors. Moreover, they oversee tasting room operations and assist in training staff to maintain high hospitality standards.

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What qualifications are required for the Events Assistant Manager role at Lewis Cellars?

To qualify for the Events Assistant Manager position at Lewis Cellars, candidates should ideally have a minimum of two years of experience in hospitality sales and event management, with a preference for wine industry experience. A bachelor's degree or equivalent experience is expected. Management skills are a must, including the ability to hire and train team members. Additionally, having a Level I Sommelier certification or a willingness to obtain it is necessary for this role.

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How does the Events Assistant Manager ensure excellent customer service at Lewis Cellars?

The Events Assistant Manager at Lewis Cellars ensures excellent customer service by actively engaging with guests, addressing concerns or complaints promptly, and fostering effective communication across all departments. They also mentor and train tasting room staff to uphold high standards of service. By understanding client expectations and tailoring events to their desires, the Events Assistant Manager plays a crucial role in creating memorable experiences for all guests.

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What is the work environment like for the Events Assistant Manager at Lewis Cellars?

The work environment for the Events Assistant Manager at Lewis Cellars is dynamic and fast-paced. As part of a passionate team dedicated to luxury hospitality, the individual will interact daily with various departments including Hospitality, Marketing, and Production. They will be responsible for managing the tasting room staff while ensuring smooth operations during events and regular business hours. This collaborative atmosphere promotes teamwork and allows for creative input into event planning and guest experiences.

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What opportunities for career advancement does Lewis Cellars offer for the Events Assistant Manager?

Lewis Cellars is committed to employee growth and offers numerous opportunities for career advancement. The company provides clear paths for internal mobility across their diverse brands and business units. Employees have access to a dedicated Learning and Organizational Development department that offers training and leadership programs. Additionally, a mentorship program connects staff members, encouraging them to share goals and challenges while driving their careers forward.

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Common Interview Questions for Events Assistant Manager
What strategies would you implement to manage large events at Lewis Cellars?

When managing large events at Lewis Cellars, I would focus on thorough planning and organization. Establishing clear timelines, budgets, and communication channels with vendors and staff is essential. I would also create a detailed checklist for each stage of the event to ensure nothing is overlooked. By conducting pre-event briefings and post-event evaluations, I would continually improve our processes and ensure future events are even more successful.

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Can you describe your experience with hospitality sales and event management?

In my previous role, I managed numerous large-scale events, coordinating all aspects from initial client meetings to execution and follow-up. I developed strong relationships with clients to understand their needs and tailored events accordingly. My experience also includes working closely with catering teams and managing logistical elements such as timelines and vendor coordination to ensure a seamless guest experience.

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How do you handle guest complaints in a hospitality setting?

When handling guest complaints at Lewis Cellars, I would first listen actively and empathize with their concerns. It’s crucial to address issues promptly, aiming to resolve their problems in a way that exceeds their expectations. I would work to identify the cause of the complaint and discuss potential solutions with the guest, all while maintaining professionalism and ensuring they feel heard and valued.

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What is your approach to training new staff in the tasting room?

My approach to training new staff would be hands-on and supportive. I would begin by providing an overview of our company's values and the importance of exceptional hospitality, followed by detailed training on our products and services. I believe in creating a mentorship environment where new hires can shadow experienced team members and gradually take on responsibilities, ensuring they feel confident and knowledgeable in their roles.

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How would you prioritize multiple events happening simultaneously at Lewis Cellars?

To prioritize multiple events simultaneously at Lewis Cellars, I would maintain a clear schedule and use project management tools to visualize tasks. Effective delegation is key, so I would assign specific responsibilities to team members based on their strengths. Regular check-ins would be important to ensure that everyone is aligned and to address any emerging issues quickly. By staying organized and communicating clearly, I can ensure smooth operations for all events.

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Describe a time when you went above and beyond for a customer.

In a previous role, there was a couple celebrating a significant anniversary. I took the initiative to liaise with local vendors to arrange complimentary wine pairings and a personalized dessert for their celebration. Moreover, I ensured that all staff were informed of their special day, creating an elevated experience with personalized touches, which left them feeling truly valued and appreciated.

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What tools and technologies are you familiar with regarding event planning?

I'm proficient in several event planning tools and technologies such as CRM software for managing client relationships, project management applications for organizing tasks, and POS systems for sales tracking. I'm also skilled in using spreadsheets for budgeting and reporting, ensuring I can analyze data effectively to support event success at Lewis Cellars.

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How do you ensure effective communication across departments?

To ensure effective communication across departments, I would implement regular meetings and update sessions to share important information regarding event planning and daily operations. Using collaborative tools can help facilitate communication, and I would encourage a culture of openness where team members feel comfortable sharing feedback and ideas. This fosters teamwork and ensures that everyone is on the same page leading up to events.

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What do you believe sets Lewis Cellars apart from other wineries?

Lewis Cellars stands out due to its commitment to luxury hospitality and world-class wines. The combination of a reimagined estate, exceptional culinary leadership, and an emphasis on providing personalized guest experiences creates a unique environment that resonates with wine enthusiasts. I value the artistry in crafting wines, and I believe it reflects in every guest interaction, setting us apart from other wineries in the region.

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How would you handle a last-minute change in an event schedule?

If faced with a last-minute change in an event schedule at Lewis Cellars, I would remain calm and quickly assess the situation. I would communicate with all involved parties to ensure everyone is informed. Flexibility is key, so I’d work to find solutions that align with the client's expectations while maintaining the quality of service we pride ourselves on. Quick problem-solving and clear communication can help mitigate potential issues and keep events running smoothly.

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The Wonderful Company makes the world a better and healthier place through our uncompromising, iconic brands, our commitment to the development and well-being of our employees, and our unique philanthropic efforts in the communities we serve.

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Full-time, on-site
DATE POSTED
March 19, 2025

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