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Clinical Services Coordinator, MA - Temp

Under the direction of the Director of Central Operations, the Clinical Services Coordinator performs a variety of tasks in support of and related to patient care. This includes administrative and clinical program duties including but not limited to vaccine program coordination, CLIA/lab coordination, ongoing training, quality improvement initiatives, project management, and ensuring adherence to compliance requirements. Projects may include aspects of adult, pediatric, or women’s health specialties. The Clinical Services Coordinator may also be called upon to perform direct patient care and clinic work within the scope of his or her licensure as needed. 

This position is temporary, and full-time, Monday-Friday from 8:00am-5:00pm.

Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high-quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education, and more.

Compensation: $26.74 - $31.20 per hour, depending on experience. This salary includes differential pay in lieu of benefits.

TVHC offers compensation ranges that are determined by a thorough market-based analysis and are fully disclosed in accordance with California law. The pay for a selected candidate is determined by a variety of factors to ensure fair and equitable compensation. These factors include the candidate's experience, education, skills, training, licensure, certifications, and the specific scope of the role. We are committed to providing a competitive compensation package that extends beyond base salary, designed to support the health, wealth, and career development of our employees.

Responsibilities:

  • Assists clinic leadership on matters and participates in the development of policies and protocols for patient care.
  • Assists in the performance appraisals of personnel through documentation and input to the Director of Central Operations/ Site Operations Managers.
  • Completes regular auditing of clinic processes and documentation to ensure compliance with regulatory regulations for all clinic sites performing on-site CLIA lab work. Submits reporting of findings to Director for follow-up with Clinic Practice Management.
  • Monitors quality control, quality assurance, safety, and inspection control practices to assure compliance with internal and external regulations. Performs additional duties as assigned related to CLIA, IZ, OSHA, and other clinical compliance.
  • Administers clinical quality improvement projects. Tracks abnormal diagnostic test results, coordinate care plans with providers, and provides patient navigation services. Follows up with patients to ensure the plan of care was completed and offers assistance when needed. 
  • Clinical quality projects may pertain to multiple specialties, including general adult, pediatric, or women’s health. Aids with gathering metrics on results of quality improvement efforts.
  • Processing of and any resulting follow-up required for laboratory services and procedures completed by outside services not electronically interfaced with EHR.
  • Practice Management of CareSignal remote monitoring program. Duties include but not limited to: Surveillance of CareSignal member dashboard, patient outreach in response to self-reported health measurements, coordination of care with provider care team, prescription refill management, delivery coordination of DME supplies (e.g., BP monitoring cuffs), patient education, performance of patient health status checks, and chart updates.
  • Care coordination with provider care team for refill requests not electronically interfaced with EHR.
  • Processing of and any resulting follow-up required for non-formulary medications prescribed by Healthcare Providers.
  • Provides basic clinical services as needed including, but not limited to administration of medications and injections to patients as directed by the provider; immunizations; referrals to other providers and other health resources; and health instruction to patients of following examinations. Provides clinical support for RN/LVN/MA staff as necessary.
  • Assists provider upon requests during examination of patient and according to generally accepted medical standards. Explains to patient the procedure to be performed reassures and comforts patients who are apprehensive about pending examination and treatment.
  • Performs all duties and services in full compliance with TVHC’s Service Excellence Standards.
  • High school diploma (or GED), or trade certificate required.
  • Current, valid California Certification of Medical Assistant required.
  • Current, valid BLS certification required.
  • At least 1-year experience in a clinical setting required.
  • Bilingual English/Spanish preferred.

Qualifications:

  • Proficient with project management skills.
  • Able to break complex long-term projects into specific executable tasks, track progress, assess results, and iterate as necessary.
  • Proficient with the use of electronic health records and able to assist others in use.
  • Able to relate appropriately to, communicate effectively with, and develop trusting relationships with diverse patient population and with staff.
  • Able to motivate staff; promote team building; assume leadership role within clinical area.
  • Demonstrates flexibility in regard to job duties and assignments.
  • Have the ability to accept and travel to various assignments as directed.

Average salary estimate

$60166 / YEARLY (est.)
min
max
$55534K
$64798K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Clinical Services Coordinator, MA - Temp, Tiburcio Vasquez Health Center

Are you ready to embark on a fulfilling journey with Tiburcio Vasquez Health Center as a Clinical Services Coordinator? This full-time temporary position is crafted for passionate individuals looking to support patient care while enjoying a vibrant work environment from Monday to Friday, 8:00 AM to 5:00 PM. As a Clinical Services Coordinator, you’ll be at the heart of our operations, assisting clinic leadership with policy development and quality improvement initiatives. You will play a crucial role in program coordination, whether it’s managing vaccination processes, collaborating with lab services, or engaging in ongoing training initiatives. Your organizational skills will shine as you track diagnostic results and assist with patient navigation, ensuring that every individual receives the comprehensive care they deserve. You’ll also be involved in project management aspects that span various specialties including adult, pediatric, and women's health. And while some of your work may involve compliance auditing and ensuring that our practices meet high standards, you will also have the opportunity to interact with patients directly, providing them with support and clarity throughout their healthcare journey. We're looking for someone with a current California Certification of Medical Assistant and at least one year of clinical experience, who is flexible and proactive. Plus, if you speak both English and Spanish, that’s a bonus! Are you ready to make a difference in the community? Join us now!

Frequently Asked Questions (FAQs) for Clinical Services Coordinator, MA - Temp Role at Tiburcio Vasquez Health Center
What are the main responsibilities of a Clinical Services Coordinator at Tiburcio Vasquez Health Center?

As a Clinical Services Coordinator at Tiburcio Vasquez Health Center, your responsibilities encompass a range of administrative and clinical tasks aimed at enhancing patient care. This includes coordinating vaccine programs, ensuring compliance with healthcare regulations, and managing quality improvement projects. You will also assist in performance appraisals, conduct regular audits of clinic processes, and support direct patient care within your licensure. In addition, you’ll manage the CareSignal remote monitoring program and interact with patients to track their health outcomes.

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What qualifications do I need to apply for the Clinical Services Coordinator position at Tiburcio Vasquez Health Center?

To apply for the Clinical Services Coordinator position at Tiburcio Vasquez Health Center, candidates must have a high school diploma or equivalent, a valid California Certification of Medical Assistant, and a BLS certification. A minimum of one year of clinical experience is required, and bilingual proficiency in English and Spanish is preferred. Proficiency in project management and electronic health records is also essential for success in this role.

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Is the Clinical Services Coordinator position at Tiburcio Vasquez Health Center temporary or permanent?

The Clinical Services Coordinator position at Tiburcio Vasquez Health Center is a temporary full-time position. The role is essential for supporting patient care in a dynamic environment. The work schedule is from Monday to Friday, 8:00 AM to 5:00 PM, allowing candidates to gain invaluable experience in a community health setting while contributing to the well-being of the community.

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What type of projects will I be managing as a Clinical Services Coordinator at Tiburcio Vasquez Health Center?

As a Clinical Services Coordinator at Tiburcio Vasquez Health Center, you'll manage various clinical projects that may involve adult, pediatric, and women's health specialties. Your projects might include coordinating clinical quality improvement initiatives, tracking diagnostic test results, and ensuring effective care coordination among healthcare providers. You’ll be crucial in collaborating with the team to gather metrics on quality efforts and facilitate compliance with regulatory standards.

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How does Tiburcio Vasquez Health Center support the professional development of their Clinical Services Coordinator?

Tiburcio Vasquez Health Center is committed to supporting the professional development of their Clinical Services Coordinator by providing a competitive salary and performance-based initiatives. Additionally, you’ll receive training and experience in various clinical settings, which not only enhances your skills but also advances your career trajectory within the healthcare field.

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Common Interview Questions for Clinical Services Coordinator, MA - Temp
What experience do you have that qualifies you for the Clinical Services Coordinator position?

When discussing your experience for the Clinical Services Coordinator role, focus on your hands-on clinical work, highlighting relevant tasks you've performed such as assisting with patient care, quality assurance, or project management in a healthcare setting. Be specific about your accomplishments and how they have prepared you to meet the responsibilities at Tiburcio Vasquez Health Center.

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How do you handle compliance and regulatory issues in a clinical setting?

To address compliance and regulatory concerns in a clinical setting, explain your systematic approach to monitoring regulations and conducting audits. Share examples of how you've identified potential issues, implemented corrective measures, and ensured that your previous workplace adhered to required standards, emphasizing your attention to detail and commitment to quality.

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How would you coordinate patient care effectively?

Effective patient care coordination involves clear communication, organization, and empathy. Describe your process for managing care plans, tracking health outcomes, and engaging with patients. Highlight how you would collaborate with healthcare providers and utilize tools like EHR to streamline these efforts at Tiburcio Vasquez Health Center.

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Can you illustrate a successful quality improvement project you have managed?

When asked about a quality improvement project, detail the project's objectives, your specific role, the strategies you implemented, and the measurable outcomes achieved. Explain how this project not only benefited patient care but also contributed to operational efficiency, making it relevant to the responsibilities you'd have as a Clinical Services Coordinator.

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What steps do you take to establish trust with patients?

Building trust with patients is crucial for effective care. Describe the strategies and interpersonal skills you use to create an inviting environment, actively listen, and address their concerns. Provide examples of how you have engaged with diverse populations to promote a sense of security and comfort in their healthcare journey.

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How do you prioritize tasks in a busy clinical environment?

In a bustling clinical environment, prioritizing tasks is key. Share your strategies for assessing urgency and importance, such as using checklists or digital tools to manage your time effectively. Provide a scenario where your organizational skills facilitated smoother operations, particularly relevant to the needs of the Clinical Services Coordinator role.

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In what ways can you contribute to the overall mission of Tiburcio Vasquez Health Center?

Discuss your alignment with the mission of promoting community health and how your skills and experiences can fulfill those goals. By describing your dedication to accessible healthcare and your competency in patient care, you can emphasize how you would be an asset to Tiburcio Vasquez Health Center.

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How would you respond to a patient who is anxious about receiving care?

To ease a patient's anxiety, approach them with empathy and patience. Explain the procedures clearly, and offer reassurances that their health and comfort are your top priority. Share any techniques that helped sympathetic engagement in previous roles to demonstrate how you’d handle similar situations at Tiburcio Vasquez Health Center.

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What role do you see technology playing in patient care coordination?

Highlight the importance of technology in streamlining patient care coordination. Discuss specific tools, such as EHR systems, and how they support efficient communication and tracking of patient progress. Relate your experience with these technologies to illustrate your readiness to implement technology in the Clinical Services Coordinator role.

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Why is teamwork important in a healthcare setting?

Discuss the significance of teamwork, emphasizing that collaborating with diverse healthcare professionals leads to enhanced patient outcomes. Provide examples of successful collaboration from your experience, stressing how your ability to motivate and unite team efforts enables seamless patient care as a Clinical Services Coordinator.

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Founded in 1971 the Tiburcio Vasquez Health Center has delivered culturally and linguistically appropriate services to residents of southern Alameda County for over 40 years. Last year, our clinics served nearly 15,000 clients, providing primary h...

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TEAM SIZE
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Full-time, on-site
DATE POSTED
March 22, 2025

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