Job details

Customer Experience Supervisor

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TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned

Who We’re Looking For: You.

Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:

11030 Pines Blvd

Location:

USA TJ Maxx Store 0037 Pembroke Pines FL

This position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Average salary estimate

$29600 / YEARLY (est.)

min

max

$29120K

$30080K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Experience Supervisor, TJX Companies

As a Customer Experience Supervisor at TJ Maxx in Pembroke Pines, Florida, you'll play a pivotal role in creating an exceptional shopping environment for our customers. Here at TJX Companies, we believe in fostering growth and development, and this position offers a fantastic opportunity to lead a team of dedicated Associates. Your day-to-day will revolve around promoting excellent customer service while overseeing the front of the store. You’ll engage with customers directly, ensuring they receive prompt assistance and experiencing the warmth of our community. Training and mentoring your team will be a key focus, as you'll guide Associates in personalizing the shopping experience and promoting our loyalty programs. You'll also manage the registers and support on-the-floor activities, ensuring our store remains organized and welcoming. A successful Customer Experience Supervisor not only prioritizes customer satisfaction but also leads by example in all aspects of store operations, from maintaining safety to adhering to company policies. This position is perfect for someone who thrives in a dynamic retail environment and possesses strong communication and organizational skills. If you're ready to grow your career with a Fortune 100 company and be part of a diverse team, we want to hear from you. Come join us at TJ Maxx, where every day brings new opportunities to make an impact!

Frequently Asked Questions (FAQs) for Customer Experience Supervisor Role at TJX Companies

What are the main responsibilities of a Customer Experience Supervisor at TJ Maxx?

As a Customer Experience Supervisor at TJ Maxx, your primary responsibilities include overseeing Associates at the front of the store, ensuring prompt and courteous customer service, and maintaining a clean and organized shopping environment. You'll play a key role in promoting loyalty programs and leading by example to foster a culture of exceptional customer service.