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Retail Merchandising Associate

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. 

Job Description:

Opportunity: Grow Your Career

Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.

  • Role models established customer experience practices with internal and external customers
  • Supports and embodies a positive store culture through honesty, integrity, and respect
  • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
  • Promotes credit and loyalty programs
  • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
  • Accurately processes and prepares merchandise for the sales floor following company procedures and standards
  • Initiates and participates in store recovery as needed throughout the day
  • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
  • Provides and accepts recognition and constructive feedback
  • Adheres to all labor laws, policies, and procedures
  • Supports and participates in store shrink reduction goals and programs
  • Participates in safety awareness and maintains a safe environment
  • Other duties as assigned

Who We’re Looking For: You.

  • Possesses excellent customer service skills
  • Able to work a flexible schedule to support business needs
  • Possesses strong communication and organizational skills with attention to detail
  • Capable of multi-tasking
  • Able to respond appropriately to changes in direction or unexpected situations
  • Capable of lifting heavy objects with or without reasonable accommodation
  • Works effectively with peers and supervisors
  • Retail customer experience preferred
 
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:

2400 8th Ave SW

Location:

USA TJ Maxx Store 1543 Jamestown ND

This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Average salary estimate

$27560 / YEARLY (est.)
min
max
$27040K
$28080K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Retail Merchandising Associate, TJX Companies

Are you ready to elevate your career and be part of a dynamic team at TJX Companies? As a Retail Merchandising Associate at TJ Maxx in Jamestown, North Dakota, your role is essential in delivering a top-notch customer experience. Every day brings the chance to make an impact while engaging with customers and creating a vibrant store environment. You'll help maintain the store's organization, cleanliness, and merchandising standards, all while embodying our values of honesty, integrity, and respect. Expect to be cross-trained, allowing you to diversify your skills and support different areas of the store. Do you have an eye for detail and a passion for providing stellar customer service? Then you’ll thrive in this role! From accurately processing purchases and returns to promoting our credit and loyalty programs, you’ll play a pivotal role in driving customer satisfaction. You’ll also participate in safety programs, shrink reduction initiatives, and other vital tasks that contribute to the store's success. Plus, our benefits are stellar—think discounts, 401(k), and health care options! Join us at TJ Maxx where your growth is part of our everyday journey. We can't wait to welcome you into the TJX family and watch you shine in your career!

Frequently Asked Questions (FAQs) for Retail Merchandising Associate Role at TJX Companies
What are the responsibilities of a Retail Merchandising Associate at TJ Maxx?

As a Retail Merchandising Associate at TJ Maxx, your core responsibilities include delivering an exceptional customer experience, maintaining a clean store environment, accurately processing purchases and returns, and following merchandising standards. You will also be involved in store recovery, participating in safety awareness, and contributing to shrink reduction goals. The role is dynamic, allowing for cross-training in various areas of the store to support daily operations.

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What skills are required for the Retail Merchandising Associate role at TJ Maxx?

To excel as a Retail Merchandising Associate at TJ Maxx, candidates should possess excellent customer service skills, strong communication abilities, and a keen attention to detail. Flexibility in scheduling is important, along with the capability to multitask and respond appropriately to unexpected changes. Physical ability to lift heavy objects and work effectively with peers is also crucial for success in this role.

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What benefits does TJ Maxx offer to Retail Merchandising Associates?

Retail Merchandising Associates at TJ Maxx can enjoy a variety of benefits, including an associate discount, 401(k) with company match, comprehensive health care plans (medical, dental, vision), and options for short and long-term disability coverage. Additional perks such as childcare discounts, paid parental leave, and scholarship programs also come into play, making it a great opportunity for career growth.

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Is previous retail experience needed for the Retail Merchandising Associate position at TJ Maxx?

While previous retail customer experience is preferred for the Retail Merchandising Associate position at TJ Maxx, it is not mandatory. The company values a willingness to learn and a positive attitude, as these traits can contribute greatly to the team dynamic and customer service excellence that TJ Maxx strives for.

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How does TJ Maxx support employee development for Retail Merchandising Associates?

TJ Maxx is committed to the development of its employees, including Retail Merchandising Associates. The company provides opportunities for cross-training within the store, allowing associates to grow their skills and knowledge in various roles. Additionally, talent development programs, regular performance feedback, and a supportive work environment contribute to career advancement for all associates.

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Common Interview Questions for Retail Merchandising Associate
Can you describe your experience providing excellent customer service?

When answering this question, share specific examples where you went above and beyond to assist a customer. Highlight your problem-solving abilities and any positive outcomes that resulted from your efforts, illustrating your commitment to customer satisfaction.

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How do you handle difficult customers?

It's essential to showcase your patience and communication skills here. Explain a situation where you successfully resolved a conflict with a customer, emphasizing your ability to listen actively, understand their concerns, and maintain professionalism.

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What do you think makes a successful Retail Merchandising Associate?

Focus on qualities like attention to detail, strong organizational skills, and a friendly demeanor. Share how these attributes contribute to a better shopping experience for customers and create a positive store atmosphere.

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Describe a time you worked effectively as part of a team.

Share a story that illustrates your ability to collaborate with others to achieve a common goal. Emphasize communication, accountability, and how you leveraged group strengths to overcome challenges.

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How do you prioritize tasks during a busy shift?

Demonstrate your time management skills by discussing how you assess task urgency and importance. Share your method for ensuring critical tasks, like customer service and store maintenance, receive due attention first.

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What do you know about TJ Maxx and our company values?

Researching TJ Maxx ahead of time will impress your interviewer. Talk about the company's commitment to customer satisfaction, teamwork, and diversity, and how these values align with your personal work ethic.

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How would you promote credit and loyalty programs to customers?

Discuss the importance of engaging with customers to understand their needs and how you would present the programs positively, highlighting the benefits they stand to gain from participation.

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Can you give an example of how you maintain store cleanliness?

Illustrate your understanding of the role cleanliness plays in customer experience. Share practical steps you take regularly to ensure that the sales floor is organized, including cleaning routines and how you encourage team participation.

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What would you do if you noticed a safety hazard in the store?

Explain your commitment to a safe shopping environment. Detail the importance of reporting hazards promptly to management and the steps you would take to mitigate any risks until they are addressed.

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Why do you want to work at TJ Maxx as a Retail Merchandising Associate?

Convey your enthusiasm for the brand and its values. Discuss your desire to be part of a team that values customer satisfaction and personal growth, and how your skills align with the Retail Merchandising Associate role.

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DATE POSTED
April 2, 2025

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