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Manager II, Software Engineering - job 1 of 2

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Toast has grown to be a leading hospitality software company in the US and is now setting its sights on our next stages of growth. As the business continues to grow, there is increased demand to enhance the enterprise level of support in the product. Toast customers who managed several restaurants a few years ago are now expanding their business and adding new locations. New enterprise customers are looking to leverage Toast technology to support the growth of their business in new ways. These exciting new opportunities will require Toast to bolster our product offerings

Are you bready* for a change?

Toast is looking for an Engineering Manager to lead our Loyalty Integrations Team. As a team leader, you will lead a team tasked with helping to deliver the most important features for our enterprise customers and directly impact Toast’s success. You love developing the skills of your team and finding ways to deliver features more efficiently. You help connect their work to Toast’s broader mission. You care deeply about helping the people whom you manage grow into excellent engineers and great teammates. You are interested in technical work, with enough experience to make sure that engineers are moving in the right direction. On a given day, you might be reviewing design documents and PRs, coordinating discussions between teams, making technical and roadmap trade offs taking customer needs into account, collaborating on roadmaps with architectural and product stakeholders, and conducting 1:1s with team members.

About this roll* (Responsibilities)

Help drive the operational plan and strategic roadmap of the Loyalty Integration product at Toast serving all levels of customer
Coach individual contributors for professional and technical development
Collaborating with stakeholders across the organization to help your teams get stuff done
Make roadmap and trade off decisions focusing on customer outcomes
Maintaining a clear roadmap in collaboration with support and product partners
Mentor both new and experienced engineers in both technology and leadership
Guide teams to build systems that will scale to the next order of magnitude of growth
Track and ensure teams are delivering impact and outcomes in their work
Drive knowledge sharing programs across the engineering organization
Hire and develop new team members

Do you have the right ingredients*? (Requirements)

12+ years of experience writing, delivering, and operating software in a SaaS environment
Experience mentoring and developing successful teams
A strong sense of empathy for customers and teammates
A desire to build a diverse team that wins together and prioritizes customer success

Our Tech Stack

Toast’s products run on a stack that ranges from guest and restaurant-facing Android tablets to backend services in Java and Kotlin to internal, guest-facing and restaurant-facing web apps. Our backend services follow a microservice architecture written Java and Kotlin and DropWizard; we use AWS extensively, ranging from S3 to RDS to Lambda. We have our own platform for dealing with user management, service elevations and robust load balancing. Toast stores data in a set of sharded Postgres databases and utilizes Apache Spark for large scale data workloads including query and batch processing. The front-end is built primarily using React and ES6. The main Toast POS application is an Android application written in Java and Kotlin. For data between tablets and our cloud platform we operate Pulsar clusters as well as direct tablet communication to the back end.

*Bread puns encouraged but not required

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

Average salary estimate

$175000 / YEARLY (est.)

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What You Should Know About Manager II, Software Engineering, Toast

Toast is on the lookout for a dynamic Manager II, Software Engineering to lead our Loyalty Integrations Team in Bangalore, Karnataka. As we aim for greater heights in the hospitality software landscape, we need an inspiring leader who thrives on developing top-notch talent and delivering essential features for our enterprise customers. In this pivotal role, you will guide your team through the ever-evolving demands of our customers, ensuring they receive excellent service while connecting their efforts to Toast's broader mission. Each day, you’ll dive into reviewing design documents, orchestrating cross-team discussions, and making impactful technical decisions that prioritize customer satisfaction. Your passion for mentoring engineers will shine as you conduct one-on-ones, focusing on both professional growth and technical skills. With over 12 years in a SaaS environment, your empathy for customers and your dedication to building a diverse and successful team will be crucial in supporting Toast's ambitious plans. If you’re ready to roll up your sleeves and help craft the future of restaurant technology at Toast, we’d love for you to apply!

Frequently Asked Questions (FAQs) for Manager II, Software Engineering Role at Toast

What are the main responsibilities of a Manager II, Software Engineering at Toast?

As the Manager II, Software Engineering at Toast, your core responsibilities will include leading the Loyalty Integrations Team to deliver vital features for enterprise customers, coaching engineers for professional development, making strategic decisions on product roadmaps, and collaborating with various stakeholders across the organization to ensure efficient execution of tasks.