People & Culture Generalist - job 1 of 2

The People & Culture Generalist is responsible for providing an exceptional employee experience during an employee’s life cycle from onboarding to offboarding. As an integral part of the People Operations team, you will seamlessly deliver all aspects of the employee experience to the business by partnering with various stakeholders, including Tonal’s executive team. 

In this role, we’re looking for an interesting mix of HR operations, recruiting, and leave management experience. Your day can include supporting our retail recruiting efforts in the morning, brainstorming engagement programs around lunchtime, and capping off the day with supporting Tonal’s leave management policies. 

Our People team consists of ambitious leaders who celebrate teamwork and our Tonal values. This role requires someone who is comfortable switching hats between benefits, compliance, engagement, and TA with a business mindset while leading with empathy. It’s okay not to have all the answers, but you’ll thrive on this team if you can research, create, and implement a solution.  

This position reports to the Senior Manager, People & Culture, and is based in the eastern time zone. While mostly remote, we ask this role to be in the office 1-3 times a week, depending on the business need. 

What You Will Do 

Your day to day will look like the following: 

• Manage our HR inbox; be the point of contact for employee questions and requests, and escalate to stakeholders as necessary. Your responses reflect the tone of Tonal and embody our company values.

• Elevate, innovate, and execute onboarding and offboarding processes through communication with employees, conducting exit interviews and 30 day check in’s, and ensuring accurate tracking and completion of offboarding tasks (payroll notifications, exit surveys, IT tickets). You are the first point of contact for our new hires, and you thrive at making the most of creating the best first impression. 

• Support retail talent acquisition activities, including creating and posting requisitions, interview training, processing job offers, and setting up required pre-employment screenings

• Manage our Leave of Absence processes and policies in partnership with our benefits lead and payroll lead. You get LOAs are tricky, but you understand even more how important it is to support the employee, their manager, and stakeholders through this time. 

• Run and analyze employee-related data and share findings with key stakeholders. In this role, you should be comfortable with basic Excel commands 

• Coach and support supervisors and managers on employee performance issues, disciplinary actions, terminations, employee conflicts, policy violations, etc.

Big Picture: 

• With direction from the Senior Manager and Senior Director of People, investigate employee issues and complaints; make recommendations to resolve issues, and ensure timely and appropriate actions are taken

• Exercise knowledge of legal requirements related to day-to-day management of team members, reducing legal risk, and ensuring regulatory compliance for the US and Canada  teams

• Deliver strategic and tactical HR support and programs to the organization from educating the business on compensation practices, labor and employee relations, performance management, and career development to advising on various management issues

• Execute short and long-term strategic initiatives on various parts of our HR sub-function; employee engagement, quarterly conversations, and employee playbook 

Who You Are 

• 3+ Years in an HR/People Operations role with experience in managing leave of absence 

• Familiarity with HR tech stack - you can navigate through an HRIS and ATS system. We use Paylocity, Ashby, Lattice, and Google Suite.  

• Naturally curious. You are always seeking to learn more and to improve/streamline processes and programs. 

• Collaborative. Builds healthy working relationships and partners effectively with others on projects and initiatives.

• Detail-oriented. Thoroughly and accurately completes tasks while effectively managing projects simultaneously, prioritizing urgent needs, and meeting deadlines in a fast-paced environment.

• Solutions Driven. Expecting the unexpected and thinking through how a solution impacts the business, employees, and scalability of the organization. You take the initiative to see the solution through. 

Nice to Have

• Experience with Paylocity or Ashby 

• Familiar with Canadian labor laws and regulations

• Payroll experience

If you don’t meet 100% of the above qualifications, you should still consider applying! Studies show that you can still be considered for a role if you meet just 50% of the position’s requirements.

At Tonal, we believe that the unique and varied lived experiences of our teammates contribute to our overall strength. We don’t just appreciate differences, we celebrate them, and we always seek people that represent a wide variety of backgrounds. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. If your experience aligns with what we’re looking for (even if you don’t check every single box), send us your application. We would love to hear from you!

Tonal is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration, and equality of opportunity. Should you have any accommodation requests, please reach out to us via our confidential email, accessibility@tonal.com. All requests will be addressed and responded to in accordance with Tonal’s Accessibility Policy and local legislation.