Matching Enablement Coordinator

The Matching Enablement Coordinator at Toptal is responsible for designing and implementing enablement strategies, creating training materials, and conducting training sessions for the Matching team. This role acts as a liaison between the Matching team and other departments, ensuring streamlined communication. The coordinator also oversees documentation to assist team members, updates the onboarding process, collects feedback for improvement, and contributes to projects that enhance operations.

To qualify for the Matching Enablement Coordinator role at Toptal, candidates should possess a Bachelor's degree and have 2-3+ years of experience in a related field, especially in sales enablement or training development. Project management skills and previous experience in technology companies are beneficial. Additionally, candidates must demonstrate excellent time management, communication skills, and proficiency in Google Sheets and Docs.

Toptal fosters a comprehensive training and development atmosphere for new hires in the Matching Enablement Coordinator role. In the first week, coordinators will become familiar with Toptal’s culture and tools, while also integrating into the team. They will then participate in creating training materials and learning about processes that aid their and the team’s success. Continuous feedback collection ensures that training initiatives are relevant and effective.

The work environment for a Matching Enablement Coordinator at Toptal is remote, allowing flexibility and the ability to work from anywhere in South America. The role is fast-paced, requiring adaptability and the ability to manage multiple tasks simultaneously. Collaboration with cross-functional teams is a key component, emphasizing a culture of teamwork and motivation to tackle challenges cooperatively.

As a Matching Enablement Coordinator at Toptal, you can expect significant opportunities for professional growth. Within your first year, you'll take ownership of enablement processes, contribute to project execution, and enhance your expertise to become a subject matter expert in the role. The company encourages individual contributions and provides a platform for your innovative ideas to prosper, all while elevating Toptal's operational goals.

When developing training materials, start by understanding the team's current skill levels and challenges. Collaborate with colleagues to gather insights on their needs, then create engaging and informative resources that cater to various learning styles. Utilize tools like Google Docs and Sheets for collaborative efforts, making sure materials are easily accessible.

Certainly! In my previous role, I led a project to revamp our onboarding process. I gathered feedback from new hires, identified gaps in our materials, and implemented changes that enhanced clarity and engagement. The result was a 30% increase in new hire satisfaction scores, showcasing the project's success.

My approach to collecting and analyzing feedback involves creating a structured format for responses, whether it's through surveys or one-on-one meetings. I ensure the process is open and encourages honest feedback. After gathering data, I analyze trends and insights to identify areas of improvement, which I present to the relevant stakeholders for actionable solutions.

In a fast-paced environment, I prioritize tasks by assessing urgency and impact. I keep an organized to-do list and use project management tools to track my progress. Open communication with team members helps me manage expectations and redistribute workloads when needed, ensuring that critical tasks are completed on time.

Throughout my career, I have regularly collaborated with various teams, from product to sales. I focus on building rapport and understanding each team's goals. Regular check-ins and meetings are essential to align on objectives and share updates, facilitating smoother collaborations and a stronger overall project outcome.

I find tools like Trello and Asana highly effective for project management. They allow for task assignment, deadline tracking, and team collaboration. For documentation, Google Docs and Sheets are invaluable for creating and sharing resources, as they enable real-time updates and collective contributions.

To ensure training sessions are engaging, I incorporate interactive elements like group discussions, role-playing scenarios, and hands-on exercises. I strive to create an inclusive environment where team members feel comfortable sharing their thoughts, making the training feel like a collaborative process rather than a lecture.

Motivating my team involves recognizing their efforts and celebrating wins, no matter how small. I promote a supportive culture where team members can share their challenges openly, and I provide resources or adjustments to help them succeed. Regular feedback and encouragement play significant roles in keeping morale high.

Adapting to changes in project scope requires a flexible mindset. I quickly assess the new objectives and communicate with stakeholders to realign resources and timelines. By being proactive about potential challenges and encouraging open dialogue, I not only accommodate changes smoothly but reinforce team cohesion.

I believe my combination of skills and experiences aligns perfectly with the Matching Enablement Coordinator role at Toptal. My background in training development, project management, and cross-functional collaboration equips me to contribute efficiently in this position. Plus, I have a passion for empowering teams and driving continuous improvement, which aligns with Toptal's mission.