We are seeking a Technical Support Representative who will be responsible for assisting customers with technical issues related to our software products. The ideal candidate is tech-savvy, customer-focused, and capable of troubleshooting a wide range of technical challenges. This role requires strong communication skills and the ability to explain complex technical issues in a simple, clear manner.
Job Responsibilities:
Pay: TBD
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Work Hours:
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Join our dynamic team as a Technical Support Representative, where you’ll play a pivotal role in providing exceptional service to our customers. At our innovative software company, we prioritize customer satisfaction and are looking for someone who can actively troubleshoot technical issues and guide our users through various challenges. In this full-time remote role, you will assist customers via phone, email, and chat, helping them resolve software-related concerns effectively. Your tech-savvy nature and outstanding communication skills will shine as you simplify complex technical knowledge for users who may not be as familiar with technology. You will document customer interactions in our CRM system, ensuring precise records of all issues. Moreover, you'll collaborate with cross-functional teams to enhance the overall user experience and provide insights to our development team about potential bugs and areas for improvement. If you have a proven track record in a technical support role, a solid grasp of troubleshooting across different platforms, and a passion for helping others, we’d love to hear from you! We also offer competitive compensation, opportunities for growth, and comprehensive benefits, including Philcare HMO. If you’re ready for an exciting journey in tech support, apply now and help us make a difference!
we are a canadian recruitment agency, bridging the value gap between businesses in north america to exceptional remote staff in the philippines.
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