Customer Support Specialist (Dutch)

As a Customer Support Specialist (Dutch) at Trengo, you will manage customer inquiries across various channels, including email, live chat, and WhatsApp. Your role involves providing guidance on using our software, troubleshooting issues, and collaborating with Customer Success Managers to address complex challenges. Additionally, you will continuously seek ways to improve workflows and may specialize in specific product aspects over time.

To be considered for the Customer Support Specialist (Dutch) position at Trengo, candidates should have a minimum of one year of experience in a customer-facing role, preferably within a B2B environment. You should possess excellent communication skills and a service-oriented mindset. Proficiency in both Dutch and English is essential, along with an interest in technology and a proactive approach to problem-solving.

At Trengo, we are committed to the professional growth of our Customer Support Specialists. You will have access to personalized development tracks guided by your manager, allowing you to pursue your desired career path. Furthermore, our education budget, training sessions, and additional days off for attending courses or conferences support continuous learning and career advancement.

Trengo prioritizes the mental well-being of its employees by offering free sessions with on-demand psychologists through OpenUp. This benefit, combined with our supportive work culture and emphasis on mental health, ensures that Customer Support Specialists have access to the necessary resources to maintain a healthy work-life balance.

Yes, Customer Support Specialists at Trengo enjoy a hybrid work environment. Our policy allows for flexible work arrangements, including the option to work from abroad for up to 60 days a year. This flexibility, along with our beautiful office in Utrecht, empowers employees to strike a balance between in-office collaboration and remote productivity.

When answering this question, highlight specific experiences and how they relate to the Customer Support Specialist role at Trengo. Discuss types of customer inquiries managed, tools used for support, and any situations that demonstrate your problem-solving abilities.

Provide a structured answer that includes listening actively to the customer's concerns, expressing empathy, and working collaboratively to find a solution. Mention an example from past experience where you successfully resolved a challenging issue.

Express your enthusiasm for Trengo's mission of enhancing customer experiences through technology. Highlight specific aspects of the company or product that resonate with you, such as the focus on AI-powered engagement or the supportive work culture.

Share a scenario where you successfully adapted to a new technology or tool, explaining your approach to learning and how it improved your performance. Discuss how you could apply this learning agility in the role at Trengo.

Discuss your organizational techniques, such as using task management tools or prioritizing inquiries based on urgency. Emphasize your ability to maintain quality customer interactions even when managing multiple tasks.

Detail the principles you follow for great customer service, such as active listening, maintaining a friendly tone, and ensuring timely follow-ups. Illustrate with examples where you created positive customer experiences.

Explain how effective communication can resolve issues efficiently, build customer trust, and enhance overall satisfaction. Provide insights into how you’ve applied strong communication skills in previous roles.

Share a specific instance of teamwork in addressing a customer challenge, highlighting your role and how collaboration led to a successful resolution. This reflects your ability to work cohesively within the Trengo team.

Discuss your understanding of how automation can improve efficiency and reduce response times. Provide examples of where you’ve seen it work successfully and how you would integrate it into your approach at Trengo.

Articulate your viewpoint on essential qualities like empathy, problem-solving skills, and a service-oriented attitude. Relate these qualities to your past experiences and how they would benefit you in the Customer Support Specialist role at Trengo.