Service Advisor - Wed-Sat Day Shifts

As a Service Advisor at Truck Centers, Inc., your primary responsibilities will include greeting customers, documenting their repair requests, and providing initial inspections to facilitate efficient service. You'll also be responsible for creating repair orders, verifying account details, checking for recalls, and ensuring clear communication with customers throughout the service process to maintain transparency.

To qualify for the Service Advisor position at Truck Centers, Inc., candidates should have a valid driver's license, preferably a CDL, and at least one year of experience in mechanics, trucking, or dealer service. Additional qualifications include knowledge of service department operations, strong customer service skills, and familiarity with computer operations and data entry.

The work schedule for the Service Advisor position at Truck Centers, Inc. is from Wednesday to Saturday, 6:30 am to 5:00 pm. This unique schedule allows for flexibility in your weekdays while providing focused service during the busy weekend shifts.

Having prior experience in a service department, especially at a Freightliner dealership, is highly beneficial for the Service Advisor role at Truck Centers, Inc. Additionally, completion of CIC Level I or II training can enhance your qualifications and make you a more attractive candidate.

Truck Centers, Inc. offers a comprehensive benefits package for their Service Advisors, which includes competitive pay ranging from $39,120.64 to $58,680.96 per year, health, dental, and vision insurance, a 401(k) with company match, paid time off, and access to wellness programs, among others.

To ensure excellent customer service as a Service Advisor, it’s important to actively listen to the customer’s concerns, communicate clearly about service processes, and keep them informed throughout the repair stages. Building rapport and demonstrating a genuine intent to help can turn a typical service experience into a positive one.

When handling customer complaints, I maintain a calm demeanor and listen attentively to the customer’s issue. I acknowledge their concerns, offer solutions, and follow up to ensure their satisfaction. My goal is to turn their frustration into a positive experience by showing we value their feedback and are committed to resolving any issues.

To accurately document service requests, I first conduct a thorough initial interview with the customer to gather all relevant information. I then use our Dealer Management System to create detailed repair orders, ensuring accuracy in capturing customer concerns, vehicle information, and any special instructions for service.

In a busy service environment, I prioritize requests based on urgency and the nature of the repairs needed. I assess the timing for each task while maintaining clear lines of communication with customers, informing them of estimated wait times and ongoing status updates to manage expectations effectively.

In my previous roles, I conducted preliminary inspections by checking vehicle conditions, identifying potential repair needs, and documenting findings. This experience helps streamline the process and ensures that I can provide accurate information to both technicians and customers regarding their vehicles.

I prioritize regular updates with customers throughout the service process, including contacting them to discuss repair status, any additional findings, and expected completion times. This transparency fosters trust and helps reassure customers that their vehicle needs are being addressed diligently.

At my previous job, I identified bottlenecks in our customer intake process. I proposed a system for digital check-ins that helped streamline the workflow, reducing wait times for customers and allowing technicians to maximize their efficiency. This change was well-received and resulted in higher customer satisfaction ratings.

I believe that strong communication skills are the most important for a Service Advisor. Being able to convey information clearly to customers, assist with their concerns, and work collaboratively with technicians is key to ensuring smooth operations and high levels of customer satisfaction.

When conflicts arise with team members, I strive to address issues directly and constructively. I believe in open communication and actively seeking resolution by listening to each perspective and finding common ground to improve teamwork and collaboration.

I want to work as a Service Advisor at Truck Centers, Inc. because I admire the company's commitment to exceptional customer service and its rich history in the trucking industry. I am eager to contribute my skills in a dynamic and supportive environment where delivering quality service is a top priority, aligning with my professional values.