Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.
Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.
Reporting to the Desktop Support Lead, the Desktop Support Specialist position is responsible for providing the first line of hardware and software support to all internal users, creating training guides and training users, and, time permitting, assisting senior department personnel with the tasks they are assigned.
Year 1 is going to be about:
We can’t skip over some of the specific skills and experience we know are a “must” to be successful. So, we need you to have:
#CORP
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Are you ready to dive into a rewarding role as a Desktop Support Specialist at Turn5 in Lenexa? At Turn5, we're not just e-commerce enthusiasts; we're dedicated to creating exceptional experiences for automotive fans. You’ll play a vital part in helping our team navigate hardware and software challenges, ensuring that our internal users have the support they need. Your day-to-day activities will include monitoring the Help Desk ticketing system to provide timely and effective technical assistance. You'll be responding to user inquiries through various channels, asking relevant questions to understand the scope of their issues, and resolving or escalating them as needed. Additionally, you'll help set up essential IT equipment, from computers to phones, while also creating training manuals and conducting user training sessions. Don’t worry if you haven't been in this role before — while some experience is preferred, we value eagerness to learn and the right attitude even more. At Turn5, we believe that every interaction with customers makes a difference, and as a vital part of our team, you’ll be assisting not only with technical problems but also building rapport with your colleagues. If you’re computer proficient, have knowledge of Windows OS, and are skilled in the Microsoft Office Suite, we would love to hear from you. Join us in our mission to connect with fellow gearheads and elevate their automotive experience through top-notch support!
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