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Robot Video Game Operator

Tutor Intelligence, an MIT robotics startup, has developed a novel no-code interface to instruct robots on new tasks. We are deploying this technology to factories and warehouses across America, and are growing our team to support 24-7 operations.This is an operational role - perfect for someone who is looking to get involved with technology and join a fast-moving startup. In this role, you will work to keep the robots in the field happy and healthy. Your responsibilities include:Instructing robots via a web-based portalResponding to customer support calls and resolving technical issuesLearning protocols for diagnosing and solving robot issuesTracking robot performance and providing feedback to engineeringReporting bugs and testing new featuresThis role is split up over 3 shifts, plus some weekends. The opportunities are:Shift 1: 6am - 3pmShift 2: 3pm - 11pmShift 3: 11pm - 7am (Overnight)We also have weekend operations, which mean that working days might be Tues-Sat or Sun - Thurs, or similar. The primary decision is what shift/s (1, 2, or 3) you are available for, and we will work with you if you have specific conflicts with specific days.This opportunity comes with benefits, including health insurance. We are fully in-person in Watertown MA, with parking onsite.We are a startup looking for people who are eager and excited to do what they can, to ensure the team is making progress and our mission is successful. If this sounds like you (and you don’t mind hanging with a bunch of robot nerds :), then we look forward to your application!Pay: $20 - $23 an hour$500 Hiring Bonus will be paid after a successful completion of a 2 month probationary period.#J-18808-Ljbffr
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What You Should Know About Robot Video Game Operator, Tutor Intelligence

Tutor Intelligence, an innovative MIT robotics startup, is on a mission to revolutionize the way robots interact with their environments through a groundbreaking no-code interface. We're excited to announce that we are looking for a Robot Video Game Operator to join our team and help us deploy this technology to factories and warehouses across America. This is a fantastic opportunity for anyone looking to dive into the world of technology and be part of a fast-moving startup culture. In this role, you will ensure that our robots are operating smoothly by instructing them through a web-based portal and responding to customer support calls to resolve any technical issues. You will also be critical in tracking robot performance, providing valuable feedback to our engineering team, and reporting any bugs while testing new features. The position is rotational over three shifts, plus occasional weekend work, offering flexibility based on your availability. With shifts ranging from early morning to late night and the potential for weekend operations, there's an option to fit this role into your life. Plus, working in person at our Watertown, MA location, you'll find camaraderie among fellow robot enthusiasts, all committed to ensuring our mission launches successfully. Enjoy a competitive pay of $20 - $23 an hour with a $500 hiring bonus after completing a two-month probationary period. If you’re eager to contribute to this exciting venture, we can't wait to hear from you!

Frequently Asked Questions (FAQs) for Robot Video Game Operator Role at Tutor Intelligence
What are the key responsibilities of a Robot Video Game Operator at Tutor Intelligence?

As a Robot Video Game Operator at Tutor Intelligence, your primary responsibilities include instructing robots via a web-based portal, handling customer support calls to resolve technical issues, diagnosing robot performance, and providing feedback to our engineering team. You'll also be tasked with reporting bugs and testing new product features, ensuring our robots operate at their best.

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What shifts are available for the Robot Video Game Operator position at Tutor Intelligence?

Tutor Intelligence offers flexible scheduling for the Robot Video Game Operator position, with three shifts available: 6am - 3pm, 3pm - 11pm, and 11pm - 7am. Additionally, some weekend work is involved, so you may have the opportunity to work Tuesday to Saturday or Sunday to Thursday, depending on your availability.

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What qualifications are needed for the Robot Video Game Operator role at Tutor Intelligence?

While Tutor Intelligence values technical experience, a specific qualification isn’t required for the Robot Video Game Operator role. Instead, we seek candidates who are eager to learn and grow in a tech environment. Strong communication skills and a willingness to troubleshoot issues are essential traits for success in this operational position.

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Is there a hiring bonus for the Robot Video Game Operator position at Tutor Intelligence?

Yes! Tutor Intelligence offers a $500 hiring bonus for incoming Robot Video Game Operators after successfully completing a two-month probationary period. This is a great incentive to get started and engage with our mission to improve robotic interactions.

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What benefits does Tutor Intelligence offer to its Robot Video Game Operators?

Alongside competitive pay ranging from $20 to $23 an hour, Tutor Intelligence provides health insurance benefits for its Robot Video Game Operators. We believe in taking care of our team as we work together towards innovation.

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Common Interview Questions for Robot Video Game Operator
What attracted you to the Robot Video Game Operator position at Tutor Intelligence?

In answering this question, share your passion for technology and robotics, emphasizing how Tutor Intelligence's innovative approach resonates with your career aspirations and interests.

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How would you handle a robot malfunction during your shift?

Demonstrate your problem-solving skills by outlining a step-by-step approach: diagnose the issue through your training, utilize the web portal for instructions, and communicate with engineering if necessary.

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Can you describe a time when you provided excellent customer service?

Share a specific experience where you effectively resolved a customer issue and how it positively impacted their satisfaction, relating it back to the role of a Robot Video Game Operator.

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How do you prioritize your tasks during a busy shift?

Discuss your organizational skills and mention how you might create a prioritization list to manage robot instruction and customer queries, ensuring that urgent matters are addressed first.

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What experience do you have with troubleshooting technology?

Highlight any relevant experience, whether in a previous job or personal projects, explaining how you approached and solved technology-related challenges.

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How would you approach providing feedback to the engineering team?

Explain your methodology; emphasize constructive and clear communication while ensuring that the feedback is actionable based on your observations of robot performance.

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What do you know about Tutor Intelligence and our mission?

Do your research before the interview, and express your understanding of Tutor Intelligence's goals and the significance of the no-code interface for robots in various industries, showcasing your interest in their mission.

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Describe how you would work with a team to ensure successful robot operation.

Discuss the importance of communication and collaboration within a team setting, sharing how you would support teammates while ensuring the robots are functionally maintained and problems are swiftly addressed.

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What flexibility do you have with your schedule for this role?

Be honest about your availability, and if you have preferences for certain shifts, communicate those clearly while expressing your willingness to adjust when necessary.

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What skills make you a good fit for the Robot Video Game Operator role?

Highlight your technical aptitude, problem-solving capabilities, and interpersonal skills. Explain how these attributes align with the dynamic responsibilities in the Robot Video Game Operator position.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 20, 2025

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