Solution Engineer

As a Solution Engineer at Twilio, you'll be the bridge between our innovative products and our clients’ needs. Your main responsibilities will include collaborating with Account Executives to strategize during the sales process, leading technical discussions, and developing tailored solutions for our clients, focusing particularly on Mandarin-speaking customers across the APJ region. You'll also be responsible for creating impactful presentations and demos that showcase Twilio's capabilities in addressing complex communications challenges.

To apply for the Solution Engineer position at Twilio, you’ll need native and business fluency in Mandarin, alongside at least three years of experience in a technical pre-sales role within the CPaaS, SaaS, or telecommunications sector. A solid understanding of voice protocols, experience in writing code, and the ability to build trust with clients are essential for success in this role.

Twilio is dedicated to the growth and development of its employees, including Solution Engineers. You’ll have access to training sessions, resources for skill enhancement, and the opportunity to collaborate with experienced professionals in various fields. The company's culture encourages continual learning, making sure you can stay ahead of industry trends and enhance your problem-solving skills.

Working as a Solution Engineer at Twilio is an enriching experience. You’ll enjoy a remote-first work culture that promotes global inclusion and connection. Your work environment will be centered around collaboration with diverse teams across regions, allowing you to engage with colleagues and clients meaningfully, even from a distance. The flexible work arrangements also enable you to maintain a productive work-life balance.

Absolutely! Twilio values diverse experiences and encourages candidates to apply even if their backgrounds don’t align perfectly with the job description. If you have relevant skills, creativity, and a passion for technology, we want to hear from you! Your unique perspective could be the key to contributing to Twilio's innovative solutions.

When answering this question, express a genuine interest in Twilio's mission and the role's responsibilities. Highlight how the position aligns with your skills and career aspirations, particularly your eagerness to innovate in the communications space.

Describe your method for understanding the client's needs, including asking probing questions and listening actively. Mention your intent to establish trust and build relationships as you explore solutions that leverage Twilio's capabilities.

Choose a specific project that highlights your problem-solving abilities and technical expertise. Outline the challenges faced, your approach to overcoming them, and the positive outcomes, ensuring you relate it back to how it’s relevant to the Solution Engineer role at Twilio.

Talk about your storytelling skills and your ability to tailor your communication style to your audience. Provide examples of past experiences where you successfully conveyed complex technical topics in accessible terms.

Reveal your hands-on experience with public cloud platforms and REST APIs. Discuss specific projects or scenarios in which you have utilized these technologies, showcasing your understanding and practical knowledge.

Illustrate your understanding of the pre-sales cycle, discussing your previous roles and responsibilities in guiding clients through various stages, from qualification to proposal and presentation.

Discuss your systematic approach to problem-solving, emphasizing your ability to remain calm under pressure, ask the right questions, and work collaboratively with the client to find effective solutions.

Share your strategies for building rapport and trust with clients, such as active listening, follow-through on promises, and providing valuable insights that help them succeed in their goals.

Highlight your coding skills, especially in relevant languages, and articulate how this technical proficiency is crucial for understanding and demonstrating Twilio’s products effectively during pre-sales engagements.

Convey your knowledge about Twilio’s commitment to diversity, innovation, and community impact. Discuss how you resonate with these values and how you plan to contribute positively to the workplace culture.