IT Manager

As the IT Manager at The Tyndale Company, your primary responsibilities will include overseeing daily operations of the IT Infrastructure, QA, and Business Data Engineering teams. You will plan and direct IT activities, ensuring compliance with service level objectives, monitoring performance, and managing the department's budget. Collaboration across departments to identify IT needs and driving continuous improvement will also be key aspects of your role.

To qualify for the IT Manager position at The Tyndale Company, you should ideally possess a Bachelor or Associate’s degree in Computer Science or a related field, along with a minimum of 5 years of experience in managing IT teams. Flexibility for off-hours work may be necessary due to the nature of the job, and familiarity with a primarily Microsoft environment, alongside experience in supporting 24/7 operations, will be beneficial.

The Tyndale Company prides itself on promoting work-life balance. For the IT Manager role, a hybrid work schedule is offered, allowing you to enjoy the flexibility of working remotely up to 3 days a week while requiring an onsite presence a minimum of 2 days. This dynamic provides an excellent opportunity to achieve both professional goals and personal commitments.

The Tyndale Company is committed to fostering career growth for its employees, particularly for the IT Manager role. You will have access to training, certification programs, and tuition reimbursement for further education. There are clear paths for knowledge sharing and internal promotions, allowing you to advance your career while growing alongside the company.

As an IT Manager at The Tyndale Company, you will enjoy a comprehensive benefits package that includes medical, dental, and vision insurance, competitive salaries, 401(k) matching, and bonus opportunities. Additionally, generous PTO, paid parental leave, and wellness programs are part of the package aimed at promoting your overall well-being.

When answering this question, focus on specific management projects you have overseen, including platforms or technologies you've worked with. Highlight your leadership style, how you ensure team collaboration, and how you align IT operations with business objectives.

In your response, discuss your methods for assessing performance, providing constructive feedback, and encouraging a culture of open communication. Emphasize the importance of helping team members achieve their professional goals.

Explain how you build relationships with other departments, prioritize communication, and seek to understand their unique needs. Discuss any specific tools or processes you employ to facilitate this collaboration.

Your answer should cover the KPIs you focus on and any tools or methodologies you employ, such as Agile or ITIL practices, to promote continuous improvement in IT service delivery.

Share your strategies for effectively managing an IT budget, including how you prioritize expenditures and ensure the alignment of spending with the organization’s goals. Be prepared to give examples of budget success in previous roles.

Discuss any compliance frameworks you are familiar with, like PCI, and outline your approach to maintaining compliance across IT operations. Mention specific challenges you've faced and the solutions implemented.

Highlight your philosophy regarding mentorship. Discuss how you identify growth opportunities for team members and foster a culture of learning, possibly through training programs or regular feedback sessions.

Enumerate specific tools or software you've utilized to monitor performance metrics, and talk about how you analyze the data to ensure applications meet user expectations and stability.

Choose a project that had a significant impact. Describe the challenges faced, steps you took to ensure success, and the ultimate results. Focus on lessons learned and how they influenced your future project management.

Share the professional resources you rely on to keep up with industry trends, such as workshops, webinars, or networking events, and mention how you apply new insights into your IT management practice.