Quality Control Clerk

The Quality Control Clerk at our Hampton, VA location is responsible for coordinating the inbound and outbound shipments of materials. This includes preparing shipping paperwork, verifying documents, and ensuring compliance with DOT and Universal regulations. You will schedule outgoing loads, communicate with carriers, and maintain records of shipments to guarantee accurate deliveries.

To apply for the Quality Control Clerk role, you should have a minimum high school diploma or GED and at least 6 months of experience in shipping and receiving or related fields. Knowledge of DOT regulations, proper loading techniques, and competency in using Excel, Word, and Outlook are essential for this position. A basic understanding of lumber math and successful completion of forklift driver licensing are also preferred.

Compliance is key for a Quality Control Clerk at our company in Hampton, VA. You will ensure that all shipping documents meet Universal and DOT regulations. This involves checking shipments for discrepancies, properly documenting shortages, and keeping accurate records of all inbound and outbound shipments. Continuous training and adherence to company policies further enhance our compliance efforts.

Key skills for a Quality Control Clerk include attention to detail, organizational abilities, and effective communication. Familiarity with shipping protocols, loading techniques, and basic computer skills are essential. Additionally, being proactive in problem-solving and having basic math skills related to lumber grades will help you succeed in this role.

A typical day for a Quality Control Clerk at our Hampton, VA facility involves reviewing incoming materials, preparing shipping paperwork, and coordinating the loading and dispatching of shipments. You'll spend time communicating with sales teams and external carriers, ensuring proper documentation, resolving any order discrepancies, and maintaining accurate shipping records throughout the day.

When answering this question, highlight your specific experiences related to shipping and receiving, emphasizing your understanding of regulations and commitment to accuracy. Share instances where you successfully coordinated shipments or resolved discrepancies in documentation to demonstrate your capabilities.

It’s important to convey your organizational skills when discussing prioritization. Explain how you would evaluate urgent shipments and deadlines, mentioning any tools or systems you use to stay organized. Providing an example of a time you successfully managed multiple priorities can also strengthen your answer.

In your answer, detail a specific scenario where you identified a shipment error. Explain the steps you took to investigate, communicate with relevant parties, and resolve the issue effectively. This showcases your problem-solving skills and ability to remain composed under pressure.

Discuss any processes you follow to ensure compliance, such as double-checking documentation against shipping standards or conducting regular audits of shipping practices. Mention your awareness of DOT regulations and how you stay informed about updates or changes in shipping laws.

Highlight your collaborative spirit by discussing your previous teamwork experiences, especially in shipping and receiving contexts. Emphasize your ability to communicate effectively with sales, production, and carrier teams to ensure seamless operations and successful deliveries.

Mention specific software with which you're familiar, such as Excel or shipping management systems. Discuss how these tools help track shipments, maintain records, and streamline communication with team members and carriers.

Clearly articulate that documentation is crucial for tracking shipments accurately and ensuring compliance with regulations. Discuss how proper documentation helps resolve discrepancies and provides accountability throughout the shipping process.

Outline your plan to address shipment delays, focusing on prompt communication with relevant contacts. Describe your strategies for investigating the delay, updating stakeholders, and finding solutions—such as expediting the order or adjusting delivery routes.

Explain your approach, starting with the immediate action of notifying the supplier and documenting the damage. Emphasize the importance of following the company’s procedures for returns and replacements to maintain compliance and ensure product quality.

Demonstrate your knowledge by discussing key DOT regulations that apply to your role, including weight limitations, proper documentation, and safety practices. Show that you stay updated on these regulations to maintain compliance in your shipping responsibilities.