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Clinic Receptionist - job 2 of 5

Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

 

Responsibilities

In Central Minnesota, you’ll find quality health care as near to you as CHI St. Gabriel’s Health in Little Falls, part of CommonSpirit Health. We’ve been serving this area since 1892 and we have the equipment, experience, and expertise to offer you a full range of the latest health services.

 

CHI St. Gabriel's Health provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.

 

Under general supervision, this position performs front office processes associated with patient check-in, check-out, scheduling, referrals, electronic medical records, administers and supports the clinic’s billing, and insurance functions, in accordance with internal standards and procedures, and regulatory requirements. 

 

The person serving in the position of Clinic Receptionist is responsible for instilling a favorable first impression and gaining the confidence of the patient during the scheduling/registration process.  The Clinic Receptionist is also responsible for a variety of business related tasks including but not limited to answering phone calls, scheduling appointments,  interviewing patients or their responsible party to obtain necessary information when completing the registration/scheduling process.  The Clinic Receptionist assists with other business related functions as needed.

Qualifications

High school diploma or equivalent

2 years related experience in a healthcare environment

Average salary estimate

$40000 / YEARLY (est.)
min
max
$35000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Clinic Receptionist, UNAVAILABLE

Are you ready to make a meaningful impact in healthcare? At CHI St. Gabriel's Health in Little Falls, we're on the lookout for a dedicated Clinic Receptionist to join our team! With a rich history of serving the community since 1892, we're part of the CommonSpirit Health family, committed to building healthy communities. In this role, you’ll be the friendly face that welcomes patients as they arrive for their appointments. You'll manage essential front office tasks, from checking in and checking out patients to scheduling appointments and handling electronic medical records. Your organizational skills will help streamline the billing and insurance processes, ensuring patients are seen promptly and feel confident in the care they receive. We pride ourselves on fostering a supportive work environment with a strong emphasis on work/life balance. Your responsibilities will include answering phone calls, conducting patient interviews for necessary information, and assisting with other administrative tasks as required. With at least two years of experience in a healthcare setting and your high school diploma or equivalent, you are just the person we need! Join us in delivering compassionate care and contributing to our mission at CHI St. Gabriel's Health, where the well-being of our employees is as important as our patients'.

Frequently Asked Questions (FAQs) for Clinic Receptionist Role at UNAVAILABLE
What responsibilities does the Clinic Receptionist at CHI St. Gabriel's Health have?

The Clinic Receptionist at CHI St. Gabriel's Health has a critical role in the front office, handling patient check-ins and check-outs, scheduling appointments, and maintaining electronic medical records. You will also assist with billing and insurance functions and ensure that patients receive a warm welcome and feel confident during their visit.

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What qualifications are needed to be a Clinic Receptionist at CHI St. Gabriel's Health?

To become a Clinic Receptionist at CHI St. Gabriel's Health, candidates should have a high school diploma or equivalent and at least two years of experience in a healthcare environment. This experience is beneficial as it provides familiarity with the healthcare processes necessary for effective patient care.

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How does CHI St. Gabriel's Health support its Clinic Receptionists?

CHI St. Gabriel's Health is deeply committed to the well-being of its employees, providing benefits that promote work/life balance. As a Clinic Receptionist, you will find a supportive environment that values your contribution to patient care and offers resources for personal and professional development.

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Is prior experience in healthcare necessary for the Clinic Receptionist position at CHI St. Gabriel's Health?

Yes, at least two years of related experience in a healthcare setting is required for the Clinic Receptionist position at CHI St. Gabriel's Health. This experience equips candidates with the necessary skills to thrive in a fast-paced medical environment where patient care is the top priority.

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What is the work environment like for a Clinic Receptionist at CHI St. Gabriel's Health?

The work environment for a Clinic Receptionist at CHI St. Gabriel's Health is positive and community-focused. You'll be part of a team that has served the Little Falls area for over a century, fostering a culture of compassionate care and collaboration among colleagues.

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Common Interview Questions for Clinic Receptionist
How would you handle a difficult patient at the clinic?

When faced with a difficult patient, it's important to remain calm and approachable. Use active listening skills to understand their concerns, acknowledge their feelings, and reassure them that you’re there to help. Provide clear information and solutions while seeking assistance from other team members if needed.

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Describe your experience with electronic medical records.

In my previous role, I managed electronic medical records by ensuring accurate and timely data entry, handling patient information confidentially, and maintaining up-to-date records for healthcare providers. I am comfortable using various electronic systems and understand the importance of precise documentation in patient care.

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What strategies do you use for effective time management?

I prioritize tasks based on urgency and importance, using tools like lists and digital calendars to track deadlines. I also set specific blocks of time for patient check-ins, appointments, and administrative duties to maintain a steady workflow without feeling overwhelmed.

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What qualities do you think are essential for a successful Clinic Receptionist?

A successful Clinic Receptionist must be empathetic, organized, and communicative. The ability to multitask efficiently while maintaining a positive attitude is key, as is being detail-oriented to ensure accurate patient information and seamless office operations.

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How do you ensure confidentiality when dealing with patient information?

To ensure confidentiality, I strictly follow all HIPAA regulations and organizational policies regarding patient privacy. I avoid discussing sensitive information in public settings, use secure methods for data storage, and consistently educate myself on best practices for handling patient data.

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Can you give an example of how you dealt with a scheduling conflict?

In a prior position, I once faced a scheduling conflict where two patients arrived at the same time. I politely explained the situation to both patients, offered a solution to accommodate one of them sooner, and scheduled the other for a later time while ensuring both received excellent service.

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How would you handle an upset patient on the phone?

I would listen patiently to their concerns, validate their feelings, and avoid becoming defensive. I would reassure them that I will work to resolve their issues promptly and provide clear, constructive steps on how we can assist them moving forward.

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What are your best practices for answering calls in a busy clinic?

When answering calls in a busy clinic, I ensure to greet the caller warmly, get straight to the point, and ask how I can help. I aim to resolve their inquiries quickly and efficiently to keep the flow of incoming calls smooth while maintaining a professional demeanor.

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Why do you want to work as a Clinic Receptionist at CHI St. Gabriel's Health?

I admire CHI St. Gabriel's long-standing commitment to community health and compassionate care. I want to contribute my skills to a place that aligns with my values and allows me to make a positive impact on patient experiences every day.

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How do you handle stress in the workplace?

I handle stress by practicing time management techniques, taking short breaks when needed, and maintaining a sense of humor. Staying organized and having a clear plan helps me manage stress effectively, allowing me to provide the best support to our patients.

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 17, 2025

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