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Job details

Medical Office Assistant II

Overview

To coordinate and assist the provider to ensure safe quality/cost effective service and care for the people within the practice population.

Come join a remarkable team where quality care meets quality service, in every dimension, every time.

 

#JoinTeamAubergine #NovantHealth Let Novant Health be the destination for your professional growth.

 

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Qualifications

  • Education: High School Diploma or GED, required. Graduate of an accredited medical assistant program or a minimum of 2 year experience in a medical assistant role that included medication administration, required.
  • Experience: Previous work in a medical clinic, preferred.
  • Licensure/Certification: BLS/CPR (or earned within 90 days of hire), required. Annual UAP agreement with provider, required.
  • Additional Skills (required): Ability to successfully complete generic and department specific skills validation and competency testing.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

  • Our team members are part of an environment that fosters team work, team member engagement and community involvement.
  • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

Average salary estimate

$40000 / YEARLY (est.)
min
max
$35000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Medical Office Assistant II, UNAVAILABLE

Novant Health is excited to announce an opening for the Medical Office Assistant II position in Wilmington. As a crucial member of our team, you will coordinate and assist our providers to ensure top-notch care and service for our practice population. This role is more than just a job; it's an opportunity to be part of a remarkable team where quality care meets quality service at every interaction. At Novant Health, we prioritize diversity and inclusion, which allows us to engage the unique strengths and talents of each team member. Whether you're a recent graduate of an accredited medical assistant program or have two years of experience in a medical assistant role, we welcome you to apply and elevate your professional growth in a supportive environment. The responsibilities of the Medical Office Assistant II include delivering remarkable patient experiences and fostering teamwork and community involvement. With your commitment to quality care and a safe patient environment driven by the

Frequently Asked Questions (FAQs) for Medical Office Assistant II Role at UNAVAILABLE
What are the primary responsibilities of a Medical Office Assistant II at Novant Health?

As a Medical Office Assistant II at Novant Health, your primary responsibilities include coordinating with providers to deliver exceptional patient care, managing patient interactions to ensure a remarkable experience, and completing necessary administrative tasks. You'll be part of a dynamic team that values diversity and the importance of fostering a safe and supportive environment.

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What qualifications are needed to apply for the Medical Office Assistant II position at Novant Health?

To qualify for the Medical Office Assistant II position at Novant Health, candidates must possess a High School Diploma or GED and have graduated from an accredited medical assistant program or accumulated a minimum of two years of related experience. Additionally, you must obtain your BLS/CPR certification within the first 90 days of hire.

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What skills are essential for success in the Medical Office Assistant II role at Novant Health?

Successful candidates for the Medical Office Assistant II role at Novant Health should demonstrate strong organizational and communication skills, the ability to work collaboratively within a team, and a dedication to providing high-quality patient care. You'll also need to successfully complete required skills validation and competency testing.

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Is prior experience in a medical clinic required for the Medical Office Assistant II role at Novant Health?

While prior experience in a medical clinic is preferred for the Medical Office Assistant II position at Novant Health, it is not mandatory. We encourage candidates with relevant education and training to apply, as we value diverse experiences that may contribute to our team.

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How does Novant Health support professional growth for Medical Office Assistant II employees?

Novant Health fosters a culture that emphasizes professional growth and development for employees in the Medical Office Assistant II role. This includes access to ongoing training opportunities, mentorship programs, and an inclusive environment where all team members can thrive and advance in their careers.

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Common Interview Questions for Medical Office Assistant II
What motivated you to apply for the Medical Office Assistant II position at Novant Health?

A strong response would highlight your passion for patient care and your admiration for Novant Health's commitment to quality and inclusion. Be sure to mention specific aspects of their mission or values that resonate with you.

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How do you prioritize tasks in a busy medical office environment?

Discuss your organizational skills and the techniques you use, such as creating to-do lists or using scheduling software. Providing examples of managing multiple tasks effectively demonstrates your readiness for the role.

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Can you describe a time when you had to handle a difficult patient situation?

Outline a specific situation where you remained calm and professional while addressing a patient's concerns. Emphasize your problem-solving skills and how you turned the situation into a positive experience.

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What role do teamwork and communication play in the Medical Office Assistant II position?

You can emphasize that effective communication and collaboration are essential for providing quality patient care. Discuss your experience in working with team members to ensure smooth operations and a positive environment.

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How do you ensure patient confidentiality in your role?

Highlight your understanding of HIPAA regulations and your commitment to maintaining patient privacy. Provide specific examples of how you adhere to confidentiality protocols in a medical setting.

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What do you believe is the most important quality for a Medical Office Assistant II?

A response that reflects your understanding of compassion, attention to detail, and the ability to multitask effectively will resonate well. Emphasize how these qualities contribute to a positive patient experience.

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How would you respond to an emergency situation in the office?

Detail your approach to emergencies, including staying calm, assessing the situation quickly, and being prepared to follow established protocols or assist healthcare providers as needed.

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What methods do you use to keep your medical knowledge current?

Show that you are proactive about your professional development. Mention sources such as medical journals, workshops, or online courses that keep you up to date with industry standards and practices.

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Explain a time when you used your communication skills effectively.

Provide an example of a situation where clear communication solved a problem or improved a situation, such as an interaction with a patient or coordination with a team member, showcasing interpersonal skills.

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Why do you think diversity and inclusion are important in a healthcare setting?

Express your views on how diversity enriches the workplace and enhances patient care. Highlight how diverse perspectives lead to improved decision-making and better health outcomes for patients.

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MATCH
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DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 13, 2025

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