The Office Coordinator at CHI Health Saint Joseph London is responsible for a range of essential duties including answering phones, scheduling patient appointments, preparing daily charts for physicians, managing new patient referrals, and more. This role ensures the efficient operation of the oncology front office, directly impacting patient care and office functionality.

For the Office Coordinator role at CHI Health Saint Joseph London, candidates are required to have a high school diploma or equivalent, along with at least one year of experience in front desk or medical clinic clerical support/administrative assistant roles. This background equips you with the skills necessary to thrive in a busy healthcare environment.

Successful candidates for the Office Coordinator position at CHI Health Saint Joseph London should possess strong organizational skills, excellent communication abilities, and proficiency in handling multiple tasks simultaneously. Familiarity with healthcare procedures and effective problem-solving skills would also be beneficial in this role.

A typical workday for an Office Coordinator at CHI Health Saint Joseph London involves managing patient communications, scheduling appointments, compiling medical records, and coordinating with healthcare professionals to support patient care activities. Each day brings new challenges and opportunities to enhance patient experiences.

The Office Coordinator supports the oncology team at CHI Health Saint Joseph London by ensuring that all administrative functions are handled efficiently. This includes scheduling and organizing patient visits, assisting with peer-to-peer reviews, and managing documentation required for patient billing, all of which contribute to a seamless patient care experience.

When answering this question, highlight specific experiences where you managed appointment scheduling, how you used scheduling software, and your approach to accommodating both patient and staff needs. Make sure to emphasize your organizational skills and any challenges you overcame in ensuring the schedule runs smoothly.

Discuss any previous experiences where you faced high-stress situations, emphasizing your ability to remain calm and composed. Describe techniques you use to manage stress, such as prioritizing tasks, effective communication with team members, and maintaining a patient-focused attitude.

In your response, share your attention to detail and methods for verifying information before processing. Talk about specific procedures you follow to ensure accuracy, such as double-checking entries, following confidentiality protocols, and working closely with healthcare staff to prevent errors.

Share your strategies for prioritization, such as using to-do lists, understanding urgency through patient needs, and collaborating with your team. Emphasize how these methods contribute to a more efficient workflow and better patient care.

Demonstrate empathy and problem-solving skills by discussing how you would listen to the patient's concerns, validate their feelings, and work to resolve the issue promptly. Sharing an example can illustrate your approach effectively.

Describe a specific process you analyzed and improved, detailing the steps taken and the positive outcomes from your actions. Emphasize data-driven decisions and how the improvement benefited both patients and the office.

Specify the software you are familiar with, such as electronic health record (EHR) systems, scheduling tools, or office productivity software. Discuss how this experience is relevant to the Office Coordinator role at CHI Health Saint Joseph London.

Explain the importance of clear communication and how you foster it through regular updates, team meetings, and utilizing communication tools. Mention how effective communication contributes to improved patient care and teamwork.

Reflect on challenges like high volume workloads or dealing with complex patient needs. Discuss your strategies for overcoming these challenges, emphasizing your resilience and commitment to quality service.

Share your excitement about working for a nonprofit hospital recognized for its commitment to patient care and community service. Discuss how your values align with CHI Health's mission and your eagerness to contribute positively to the team.