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Patient Access Rep - job 4 of 5

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Overview

In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patientexperience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a newhealth system centered around the patient: Virginia Mason Franciscan Health. Our combined systembuilds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly5,000 physicians and providers. Together, we are empowered to make an even greater impact on thehealth and well-being of our communities.CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across thePacific Northwest. That means a seamlessly connected system offering quality care close to home. Frombasic health needs to the most complex, highly specialized care, our patients can count on us to meettheir needs with convenient access to the region’s most prestigious experts and innovative treatmentsand technologies.

Responsibilities

Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for aPRN (per-diem) Patient Access Rep for the fast-paced Franciscan GastroenterologyClinic in Burien,WA. Supportive team with excellent growth opportunities. Free parking and no nights, weekendsor organizationally recognized holidays required.

Job Summary:This job is responsible for performing a variety of general administrative support duties associated withthe patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance withestablished internal guidelines and procedures. Incumbents typically interact with patients directly at thefront desk and/or on the phone to perform follow-up activities.Work includes: 1) ensuring patient is checked in/out for care; 2) collecting and entering demographic andfinancial data in the patient’s medical record; 3) gathering/validating insurance information using routinemethods, scheduling patient appointments; 4) collecting co-pays, co-insurance and prior balances; 5)obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillarytesting and/or surgical procedures; and 6) working with patients to ensure the patient’s referral needs arefulfilled and determining insurance benefit coverage for hardware related items such as retail contactlenses by working directly with patients’ insurance carriers, ever needed.Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multipleoptions and solutions, knowledge of insurance authorization/billing requirements andprivacy/confidentiality practices, as well as knowledge of medical terminology and the patient intakeprocess. An incumbent following proper channels of communication in handling daily and routineproblems and recognizing issues that need referral to management. Strong customer service skills arerequired offering the highest level of service to every patient every time.An incumbent is generally located either behind-the-scenes, interacting with patients on the phone or atthe front desk, interacting with patients directly.Essential Duties:

● Registers and/or checks patients in/out.● Handles and reconciles payments.● Continually monitor and reconcile issues prior to patient visit.● Processes referral orders and/or pre-authorizations.● Coordinates appointments and ancillary services.● Responds to patient questions regarding routine billing and insurance matters.● Coordinates patient instructional/education activities.

Qualifications

Education/Work Experience: ● One year of customer service work experience is required, two years preferred. Healthcare orCall Center experience preferred.

What You Should Know About Patient Access Rep, UNAVAILABLE

If you're looking for an enriching opportunity that combines your passion for helping others with a vital role in healthcare, consider joining Virginia Mason Franciscan Health as a Patient Access Rep in Tacoma. In this role, you'll be the welcoming face for patients at the Franciscan Gastroenterology Clinic, ensuring they receive exceptional service every time they walk through the door or call in. Imagine being part of a supportive team that values your growth and encourages you to thrive! Your responsibilities will include checking patients in and out, managing their demographic and insurance information, scheduling appointments, and handling payments. This position is all about providing that personal touch, utilizing your excellent customer service skills to make each patient’s experience as seamless as possible. You won’t be working nights or weekends, leaving your schedule open for personal time! We believe in empowering our staff to make critical decisions that enhance patient care, so if you have a year or more of customer service experience and a knack for problem-solving, this could be the perfect fit for you. Bring your enthusiasm and compassionate spirit, and you’ll not only contribute to the well-being of our community but also grow your career in a nurturing environment. With nearly 300 care locations and a commitment to delivering top-notch patient-centered care in the Pacific Northwest, Virginia Mason Franciscan Health is ready to support your journey. Why wait? Let's make a difference together!

Frequently Asked Questions (FAQs) for Patient Access Rep Role at UNAVAILABLE

What are the primary responsibilities of a Patient Access Rep at Virginia Mason Franciscan Health?

The Patient Access Rep at Virginia Mason Franciscan Health takes on an essential role in facilitating the patient intake process. This includes checking patients in and out, managing demographic and financial data, scheduling appointments, and collecting insurance and payment information. Attention to detail and strong customer service skills are crucial, as you will interact directly with patients both in person and over the phone.