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Patient Registration Rep - job 6 of 6

Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

One Community. One Mission. One California 

 

Patient Registration Representative - Patient Registration

St. John's Hospital Camarillo 

 

We are seeking a detail-oriented and compassionate Patient Registration Rep to join our healthcare team. The Patient Registration Rep is responsible for accurately and efficiently registering patients for medical services, obtaining necessary information and ensuring a positive patient experience. If you are a dedicated and experienced Patient Registration Rep who is committed to providing high-quality patient care, we encourage you to apply for this exciting opportunity.

Responsibilities

  • Greet patients and visitors and provide excellent customer service.
  • Accurately and efficiently register patients for medical services including verifying patient information and insurance coverage.
  • Obtain necessary information such as medical history medications allergies and other related information from patients and ensure that all information is entered correctly into the electronic health record
  • Assist patient in filling out necessary paperwork
  • Collect copays and outstanding balances at the time of service and provide patients with receipts
  • Collaborate with other healthcare professionals to ensure patients receive the appropriate care.

Qualifications

  • High School diploma, GED or equivalent.
  • Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company revenue cycle vendor, and/or other revenue cycle related roles.
  • Applicable education and/or training can be used to balance a lack of experience.
  • 2 years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles, preferred.

 

Special Skills:

  • Thorough understanding of insurance policies and procedures.
  • Working knowledge of medical terminology.
  • Able to perform basic mathematics for payment calculation.
  • Experience in requesting and processing financial payments.
  • Intermediate to advanced computer skills.
  • Knowledge of charity care programs as well as the various government and non-government programs preferred.

 

This position is represented by SEIU UHW and is covered by the terms and conditions of the applicable collective bargaining agreement.

Average salary estimate

$40000 / YEARLY (est.)
min
max
$35000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Patient Registration Rep, UNAVAILABLE

Are you passionate about helping others and ensuring a seamless experience in healthcare? CommonSpirit Health is looking for a dedicated Patient Registration Representative to join our St. John's Hospital team in Camarillo. In this role, you will be the first point of contact for patients and their families, greeting them warmly and providing excellent customer service as they enter our facility. Your primary responsibilities will include accurately registering patients for medical services, verifying their insurance coverage, and collecting necessary patient information—including medical history and allergies—to maintain precise electronic health records. We want someone who is detail-oriented and compassionate, able to assist patients with their paperwork and answer any questions they may have. Additionally, you’ll collaborate closely with healthcare professionals to ensure every patient receives the care they need right from the start. Ideally, you should have at least one year of experience in a similar role or setting, though we encourage candidates with relevant education to apply. Basic math skills, familiarity with medical terminology, and a strong understanding of insurance processes are essential for success in this position. If you thrive in a fast-paced environment and are excited to join a healthcare team dedicated to serving the community, we would love to hear from you!

Frequently Asked Questions (FAQs) for Patient Registration Rep Role at UNAVAILABLE
What are the responsibilities of a Patient Registration Rep at CommonSpirit Health?

As a Patient Registration Representative at CommonSpirit Health, your primary responsibilities will include greeting patients, ensuring a smooth check-in process, accurately registering patients for medical services, and verifying insurance information. You'll also collect medical histories, manage paperwork, and work alongside healthcare professionals to optimize patient care.

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What qualifications do I need to become a Patient Registration Rep at St. John's Hospital?

To become a Patient Registration Rep at St. John's Hospital, you'll need a high school diploma or GED, along with a minimum of one year of experience in a hospital or healthcare setting. Preferably, you should have knowledge of insurance policies, basic math skills for payment processing, and a working understanding of medical terminology.

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How does CommonSpirit Health support the development of its Patient Registration Representatives?

CommonSpirit Health is committed to the professional growth of its employees, including Patient Registration Representatives. You'll have access to ongoing training, resources for professional development, and opportunities to advance in your career while being part of a supportive community focused on delivering high-quality healthcare.

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What skills are essential for success as a Patient Registration Rep at CommonSpirit Health?

Essential skills for a Patient Registration Rep include excellent communication and customer service abilities, strong attention to detail, basic mathematical proficiency, and a solid understanding of insurance processes and medical terminology. Additionally, being able to navigate electronic health record systems is crucial in this role.

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What is the patient experience like when working with a Patient Registration Rep at St. John's Hospital?

The patient experience at St. John's Hospital begins with the welcoming presence of a Patient Registration Rep. These professionals ensure that patients feel valued and informed while registering for their medical services. A friendly atmosphere and thorough assistance with paperwork contribute to a seamless journey in their healthcare experience.

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Common Interview Questions for Patient Registration Rep
Can you describe your experience in a patient registration role?

When answering this question, detail specific roles you've held, your daily responsibilities, and any notable achievements. Highlight how your experiences have prepared you for the Patient Registration Rep position at CommonSpirit Health.

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How do you ensure accuracy when collecting patient information?

To answer this effectively, discuss your attention to detail and any methods you use to double-check information. You can mention strategies like repeating information back to the patient for confirmation and using checklists to verify data entry accuracy.

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What steps do you take if a patient has questions about their insurance coverage?

In your response, emphasize your knowledge of insurance policies and your ability to communicate complex information simply. You might mention that you would first listen to the patient’s concerns, research their coverage, and provide them with the needed information or refer them to a billing specialist if necessary.

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How do you handle a stressful situation with an upset patient?

When discussing this, explain your approach to conflict resolution, emphasizing patience and empathy. You can discuss the importance of active listening and finding solutions to help ease patient concerns while still adhering to hospital policies.

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What software or technology have you used in your previous roles?

Be specific about the electronic health record systems you have experience with, as well as any other relevant software. Discuss how you are comfortable learning new technologies, providing examples from past jobs if possible.

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How do you prioritize your tasks during busy hours?

In your response, demonstrate your ability to remain organized and focused under pressure. Share strategies such as creating a list of urgent tasks, staying calm, and communicating effectively with colleagues to manage workflow during high-traffic times.

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What do you think is most important for creating a great patient experience?

Focus on aspects such as empathy, clear communication, and creating a friendly environment. Explain how these elements help foster trust and comfort for patients as they navigate their healthcare needs.

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Can you give an example of a time you improved a process in your workplace?

Share a specific example that highlights your initiative and problem-solving skills. Explain the initial issues, what changes you implemented, and the positive outcomes that were achieved, especially relating to patient experience or efficiency.

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What motivates you to work in healthcare?

Reflect on your passion for helping others, making a difference in people's lives, and being part of a team dedicated to healthcare excellence. Personal stories or experiences can add authenticity to your answer.

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How do you stay current with healthcare regulations and policies?

Discuss methods you use to stay informed, such as attending training sessions, participating in webinars, subscribing to relevant publications, and joining professional organizations related to patient registration and healthcare.

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 8, 2025

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