Program Manager - Health Solutions - job 2 of 3

The Program Manager - Health Solutions at ERP International oversees operational activities associated with staffing requirements for federal healthcare contracts. Responsibilities include recruiting, onboarding, and credentialing staff, maintaining communication with clients, guiding personnel on policies, and ensuring compliance with quality objectives. You’ll manage site leads, oversee personnel matters, and handle timesheet approvals, ensuring the efficient and profitable delivery of healthcare services.

To qualify for the Program Manager - Health Solutions position at ERP International, candidates must possess a Bachelor’s degree in a related field such as Business Administration or Healthcare Administration. Moreover, a minimum of 5 years of relevant program management experience is required, including at least 2 years within government healthcare contracting, particularly with DoD and VA contracts.

At ERP International, the work culture is fast-paced, fun, and collaborative. As a Program Manager, you will be part of an energetic team dedicated to excellence and positivity. Our commitment to employee satisfaction has earned us recognition as one of The Washington Post’s Top Workplaces for multiple years. You will experience immense job satisfaction, as you'll directly impact healthcare service delivery.

Yes, the Program Manager - Health Solutions at ERP International should expect frequent local travel if located within 60 miles of a contract site. Additionally, you may occasionally travel long distances, about 3-4 times per quarter. Flexibility for after-hours communication may also be required to support staff and customers.

ERP International offers an exceptional benefits package for the Program Manager - Health Solutions role. This includes competitive compensation, paid time off, medical/dental/vision insurance, a Health Savings Account, company-paid short-term and long-term disability insurance, life insurance, and matching contributions to a 401K plan. Our focus is on providing comprehensive support to enhance your work-life balance.

When addressing conflicts within my team, I prioritize open communication to understand each party's perspective. I encourage team members to express their concerns and facilitate a discussion to find common ground. My goal is to foster collaboration and ensure we align on our objectives, ultimately resolving the conflict while strengthening team unity.

In my previous roles, I managed healthcare contracts for the DoD and VA, which involved overseeing compliance with federal acquisition regulations and ensuring high-quality service delivery. My experience includes working closely with various healthcare providers and understanding the complexities of government billing policies — crucial for the role at ERP International.

One notable project was implementing a new staffing system for a DoD hospital. I led the effort to streamline the onboarding process, reducing the time taken to hire healthcare staff by 30%. Collaborating closely with HR and medical department heads, we ensured compliance with all regulations and ultimately improved patient care services.

I employ regular check-ins and updates with stakeholders to keep them informed of project progress and address any concerns. Using clear and concise communication tools, I ensure alignment on goals and expectations. Building relationships based on trust and transparency is vital to successful interactions and project outcomes.

I encountered a situation where I had to expedite the staffing process for a new VA contract. By prioritizing tasks, reallocating resources, and negotiating with our recruitment teams, we met the deadlines. We filled all positions on time, ensuring seamless service delivery while maintaining high-quality standards.

I utilize strategic planning tools to assess the urgency and impact of each task. By categorizing them based on deadlines and resource requirements, I can prioritize effectively, addressing critical areas while maintaining oversight on all contracts. Regularly reviewing my priorities allows for adaptability in a fast-paced environment.

Important leadership qualities include integrity, effective communication, adaptability, and problem-solving skills. A Program Manager must demonstrate compassion and empathy while guiding teams, fostering a positive environment where collaboration and innovative solutions thrive.

I actively engage in professional organizations, attend industry seminars, and participate in relevant webinars to stay current with the latest healthcare trends and regulations. Subscribing to industry publications and networking with peers also provides valuable insights that keep my knowledge up-to-date.

To foster team building within a diverse group, I focus on inclusivity by valuing each member’s unique perspectives and experiences. Organizing team-building activities that encourage collaboration and trust is essential. Additionally, I promote open forums for sharing ideas, which helps enhance team cohesion.

I expect to leverage my experience in managing complex healthcare contracts to enhance ERP International's service delivery. By streamlining operational processes, fostering strong relationships with clients, and continuously seeking improvements, I aim to contribute to the success of our healthcare initiatives and improve patient outcomes.